I booked a room for a friend. My friend came to Chengdu to play. As a result, my friend said that there were hidden wing insects in the room. I slept all night and I was scratching my body. I woke up in the early morning and I was allergic to my back. Because I was here to play, I didn’t want to go to theory. The hotel’s handling method was to eliminate it as soon as possible. Then what kind of annuity card is how much discount is useful. The friend said that when I took a shower, I didn't take pictures on the wall, and I killed the bug with a paper towel, and I took a picture of the toilet. At that time, the light was not turned on in the room. I woke up in the morning and checked out early. It was too speechless.
This hotel was exceptionally clean and ideal for families with kids.
**Ambiance**: The hotel boasts a unique style, with every nook and cranny feeling comfortable and inviting.
**Service**: Absolutely phenomenal. Our child fell ill with a recurring fever on the night of our check-in, and the front desk staff were incredibly attentive, constantly assisting us by bringing water and anything else we needed. Their kindness continued even after we checked out; when we returned to pick up our luggage, our child's fever spiked again. We sat in the lobby to let them rest, and the staff thoughtfully brought a clean towel for our child to cover up with. Overall, the service was truly outstanding.
The room is very spacious, the facilities are clean and the supplies are complete, Xiaomi intelligent service, independent hotel and charging piles. The hotel service staff is very intimate and gave an extra breakfast for free! Especially the breakfast is rich and exquisite compared to the five-star hotel (see picture), great value for money, recommend self-guided friends!
The Mercure Chengdu Longtan Hotel is amazing! The location is incredibly convenient, close to the East Railway Station and the Panda Base. The French-style luxury decor is elegant, the rooms are spacious and smart, and the King Koil mattresses are super comfortable. The service is attentive and welcoming, the breakfast is plentiful, and the robot delivery service is very convenient. The hotel is spotless, and the soundproofing ensures a good night's sleep. Perfect for business trips or leisure travel, highly recommended! I'll definitely stay here again next time I'm in Chengdu!
My stay was truly excellent. Right from the moment I stepped in, I was greeted warmly by the front desk staff. All the hotel staff were incredibly welcoming and helpful, and the housekeeping team was equally polite. They were always on hand to assist immediately with any requests, which was truly impressive. As a noodle lover, I was delighted to find that the breakfast chef's noodles were absolutely delicious! I asked the front desk if a room with a view was available, and they kindly arranged one overlooking Longtan Water Town. The night view from there was breathtaking. The room even came with some thoughtful complimentary nuts and snacks. I'll certainly be back for another stay.
The hotel is good and OK. There is a subway entrance nearby, the front desk service is very good, there are questions to answer patiently, give a compliment. The hot water in the room is no problem, and the shower room and the bathroom are separated from each other. Disposable toothpaste toothbrushes, combs, slippers are very reassuring. The lights in the room are very bright and the office is convenient. The mattress is soft and comfortable to sleep. There is a lot of food near the hotel. The front desk lady is gentle and welcoming, and the stay is very comfortable.
The lady at the front desk is very beautiful, the brother at the front desk provides good service, it is convenient to eat in the restaurant, the housekeeper is very considerate, it is convenient to travel, the room environment is very clean, and the room price is very favorable. Next time I come to Chengdu, I will choose this store!
My room was booked, the boss said that the person in that room did not check out, changed me to another room, and made up the difference. Although the matter is very small, the boss does not say in advance, and will tell me when I check in. In addition, the location is not easy to find
Hotel near Tianfu Square/Chengdu Museum,Chengdu7.7% of visitors choose this area
GGuest User2026.07.10
the service was outstanding. we booked for 4 nights, however we needed to change hotels for a meeting and was able to get a refund for the last night. the staff were extremely attentive and very helpful. our assistant on wechat responded almost immediately every time we sent a message, whether it be at 8am or 1am they were active which we really appreciated. this hotel goes above and beyond to provide spectacular service for their customers.
even after we checked out and moved to the other hotel, we realised we had left a charger in our room. after messaging them they helped with delivering it.
the room was also pretty nice, and was conveniently located right above a shopping centre with multiple food options, and metro / tianfu square underground shopping next door.
highly recommend
Outstanding
2733 reviews
9.5/10
Price from
JPY 11,638
per night
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According to Trip.com's data, the average price per night at hotels near Longtan Industrial Park Area in Chengdu is JPY 6,081. Prices fluctuate often; this rate is for reference only.
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According to Trip.com's data, the average price for a weekend night at hotels near Longtan Industrial Park Area in Chengdu is JPY 4,945. Prices fluctuate often; this rate is for reference only.
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