Dallas Hotels with Gym

Booked a king room. When we arrived they said they were overbooked on king rooms and put us in a queen. I called down and let the front office know that I paid more to guarantee a king and they found us one and the room felt newer and nicer. Overall great experience.

Beds need improving they are hard. The construction around the hotel was a pain to navigate and I Hate that you have to pay $20 a day to park.. but overall a good experience nice hotel and nice staff.

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Great customer service, Didnt like downstairs but clerk changed rooms with no problem the special request was not listed on our resevation at the hotel. Food was good.

Two families traveling together (2 adults, 4 kids-ages 9, 10, 11 & 13) for a staycation during the week. The beach rental flooded, so we headed to north Texas instead. Art in the hotel was amazing. Snuck in a history lesson during summer vacation. Food in restaurants was above average with above average prices as well. Restrooms were extremely clean. Rooms were only serviced for 2+ days stay. Only serviced one time between Tues-Fri. You pay the price for convenience but you could check in and never leave the hotel. Water park was open 10-7. Spa was not open yet, a little disappointing. Customer service was top notch.

Great hotel, location, accommodations and food. Luis, the maintenance man fixing a table one morning in the lobby was exceptionally kind, helpful and went out of his way to make certain I was having a great stay. I would strongly recommend staying at the hotel crescent.

Great location right off the highway and by college campus/Bush library. We enjoyed the room and design as well as the bar/commons area (unfortunately did not bring swim suits for the indoor pool for the cold rainy day, would have been nice). Was a little weird to not have ice available on the floors and finally figured out we had to just grap qt bags out of the freezer in the lobby (no one mentioned that) but for all the fun aesthetics and location there wasnt much we could complain about (as long as you look around and find the best price as online it was coming up wildly different). Overall would definitely stay again and recommend.

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

Fabulous stay and the staff really goes above and beyond to make it that way. Found the hotel through Amex Fine Hotels and loved the perks and room upgrades. Everyone was lovely, looking to help and making the stay comfortable. The rooftop pool is great and lots of lounges/shade. Did room service salad, salmon with quinoa and dessert which was delicious and a treat. Gym has a lot of options including squat rack. Downstairs coffee shop and I was able to use the complimentary black car service. Highly recommend and I’ll definitely stay here next time I’m in Dallas.