Top rated hotels in Galveston

Holiday Inn Galveston Island
3.6/510 Reviews
We stayed in Roman 211. We stayed there on November 4th and 5th 2022 and were there for the Lone Star Rally. The room was decent, except for some sort of hole in the floor under the carpet which was fairly large and enough to make you trip. They advertise continental breakfast but at checkin we were told there was no breakfast. Upon waking up on the 5th and doing our thing around town, we returned at around 3:00pm and discovered that our room keys had been deactivated. The front desk clerk told us that it is policy to reset the keys everyday. Also, upon coming back to our room, we noticed that housekeeping had not passed. When I talked to the front desk about needed new towels and wash cloths, we were told that housekeeping doesn’t clean occupied rooms. All of this for a total of $503 for the weekend. I know it was during a special event but for that much money, they could have provided breakfast as advertised and had housekeeping straighten up a little.
Holiday Inn Resort Galveston-on the Beach
4/5100 Reviews
The $40 plus tax park and cruise, and round trip shuttle to the cruise port sounded like an amazing deal after comparing parking at the port. Shuttle from the hotel to the port went smooth. Returning was terrible. On disembark day, I called the hotel at 7:30 AM to make sure we knew where pickup was and the shuttle bus number. We arrived at the pickup place at 9:45 am and confirmed with port staff we were in the right location. At 10:19, I called the hotel to check on the shuttle’s route. I was told the driver was at the hotel picking up passengers and headed our way in about 10 minutes. At 11:00, I called the hotel again to check on the shuttle as we had seen several other shuttles come and go repeatedly. She said we had been waiting way too long and he should be there shortly and if he didn’t arrive in a few minutes to call back. I called back around 11:30- was told they would personally talk to the driver and they would call me back. I missed the call but called back promptly and was told a driver was on the way. Just before noon, a Mercedes’ shuttle #405 van pulled into the designated parking spot. He said he would take us to Holiday Inn Express and I told him we needed the resort and he said he would take us. He was not a charter bus that had dropped us off and he definitely was not bus number 803 as the hotel had told us . He said he was normally a private shuttle but he was filling in and helping out and would take us. He was confused as how we had waited so long but overall was apologetic and friendly given we had sat in the sun waiting for a ride for over 2 hours at that point. We arrived back at the hotel and I stopped at the front desk. The staff apologized and said that this driver wasn’t even their driver and was just a nice driver to bring us back and was not affiliated with the hotel. The manager I believe apologized and thanked me for the feedback and said she would get with the shuttle company to improve their service. She also said they would get us taken care of at check in and all set up for our stay. When I told her we were only there to pick up our vehicle and head out on our 7 hour drive, she just said oh ok I thought y’all were staying not leaving. She made no attempt to compensate us for the trouble or the terrible experience of sitting out in the sun for two hours. Won’t stay here again or recommend it. If you’re cruising, just pay the extra money and park at the port so you can leave in a timely manner!

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