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We were a guest who was fortunate enough to not stay in GRAND GALVEZ .But decided to dine in Monarch Restaurant after looking at the hotel review.The reservation was at 9 pm but we got there early about 8.45pm. We were greeted by a lady in the host stand. She offered a table option (banquet or a table) we took the banquet. We were seated there,I took a look around there was no one in the restaurant except us. It took 15 min for someone to comes to our table. My husband order for a bottle of rose wine. Which to my surprise the bottle was already open. I'm a hospitality professional too. So when the bottle was brought to me the label was already open. We were not even asked if we actually wanted still or sparking water. We were served two water. The rose was served to me as my husband was going drinking. My husband wanted lemon wedges which literally took 15min to get to table,Neither I was offered a taste before serving. Nevertheless the server asked if we need anything else. And we were ready to order. But she left and came back after a while. We order for the catch of day (Red Snapper for me and my husband opt for a grilled chicken). While we were waiting for the food to come. My husband noticed that the table was wobbling. We still ignore but the wobbling got worse. The server got our food we were so excited to try to food. The first bite I took what I saw was a prawn that was not deveined. I kept it aside. The grilled chicken was completely burnt out from the bottom and still it was served. We didn't wanted to make any scene so we started eating. The server came back to check if everything was fine. I did mention about the prawn. After a while she came back to two piece of prawn as complimentary. It so embarrassing as I expected at least a manager will come by so that I could asked for a table change as it was getting difficult to eat in a wobbling table. I never wanted a free or complimentary prawn. After a while the host came back to check we did mention about the table. To my surprise was she took a napkin asked my husband to push himself aside and stuffed a napkin underneath. It was so shocking that the whole restaurant was empty and we was not offered a alternative table. To my notice I could see that have set up the table for breakfast so I assume that any other was not available for us. It was so disappointing that we literally felt that the staff was treating us to be less capable of having to afford to eat the restaurant. To add up to all this we had flies in and around our table and fruit flies in and around our food too. To be honest I didn't wanted to take a single bite of the foot anymore. Myself and my husband left our food half done. After all this we wanted to just leave and asked for the check. The server did not even bother to check why we barely touch our food. The server and the lady who sat us brings us a cheese cake for my birthday and apologize for the inconvenience. It was evident that the restaurant close at 10.00p

What more can you ask for 79 bucks. Great location on the Seawall with view of the pool and ocean. Check in was smooth and staff was friendly. Spent a few hours in the hot tub drinking beers from Fish Tale bar. Room was cozy and cute decor. Bed was comfortable with 6 pillows on each bed. Breakfast had eggs, pancakes, waffles, grits and tacos. Have to eat at the room or pool. No place to sit but to me a minor inconvenience. For those who complain about this hotel don’t!, You spent next to nothing to stay here!

The hotel was perfect for what we wanted apart from the dark & dreary decoration of the rooms... dark browns, mustard & dark orange colors were not what I expected at a seaside resort! I imagined walking into a light blue or light green room as you'd see in the condos to rent. These colors were just dark & desperately need renovating. The bathroom had seen better days for sure...the bath base looked slightly grubby but it had a raised anti slip mat which often retains a darker appearance & the shower doors were streaked & didn't fit together properly. Basically it was a bit messy & unappealing! However, the facilities were excellent. Balconies are great w/ wonderful views. Club ten level allows a child free zone, which makes it way quieter & offers a free delivered breakfast or a voucher to reduce your breakfast bill @ Blakes Bistro & I believe free valet parking (apart from tips of course!) The restaurants here at The San Luis are excellent. Everything we ate here was delicious but expensive. Service was excellent also & all staff were extremely attentive & friendly.