Lavande Hotel

Lavande Hotel Reviews

Lavande Hotel

No.130 East Huanshi Road, Conghua District, Guangzhou, Guangdong, ChinaView Hotel Details
Lavande Hotel
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Lavande Hotel Guest Reviews

4.8/5
Excellent
1324 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1324)
Positive reviews(1297)
Reviews with photos/video(173)
Classy environment(130)
Friendly front desk staff(77)
Convenient parking(47)
Large rooms(36)
Easy to get around(25)
Tasty food(13)
Stayed multiple times(4)
Tasty coffee(4)
Negative reviews(27)
abdellaoui anis
Elegant Double Room
Stayed in Mar 2024
Business travelers
46 review
5.0/5
Outstanding
Posted on May 4, 2024
This can be best hotel chain in china all hotel Clean and staff helpful affordable price and quality beds
Response from Property: It’s 5 points~ Xiaoli was so happy after seeing it! ! ! Thank you for the five-point reward to Xiaoli. Xiaoli will definitely continue to work hard.
EUC rider
Elegant Double Room
Stayed in Jun 2023
Solo travelers
33 review
2.5/5
Posted on Jul 21, 2023
After twice staying at Lavande in Dongguan, the Conghua branch was a big disappointment. The guy on reception was clearly not properly trained. He broke the back of my passport by bending it backwards, unnecessarily to fit it into the scanner which is designed to receive the whole passport. He assigned a smoking room on the wrong floor when I booked a non-smoking room on a different floor. The shelf was not clean. The drying line was wrongly fitted. The sink was rusty. The switches by the door are in the wrong orientation. These are not staff problems but show the poor quality of construction. The view from the windows was the best thing. The other fittings were good, but not as good as Dongguan. When I returned on my second day, my room key was deactivated. Very annoying. I didn’t have this problem at Dongguan. I will stay near Guangzhou airport next week. I decided not to choose Lavande for a fourth time, based on the poor service at Conghua.
6/9
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. The passport scan is scanned and uploaded to the local public security department according to the requirements of the government department. Regarding the folded back of the passport and the problem of the room key card, the front desk staff have been trained and educated. During your stay in the hotel, if there are any problems with the room facilities and equipment, you can contact us at any time Call the waiter, we are on call 24 hours a day to solve the problem for you. The hotel engineering department has strengthened maintenance to ensure that such problems will not occur again in your next stay. We are very sorry for the inconvenience caused to you. We look forward to giving you a satisfactory stay experience next time you come back!
Anonymous User
Elegant Double Room
Stayed in Sep 2024
Business travelers
1 review
4.5/5
Great
Posted on Nov 6, 2024
Clean and well maintained hotel.
Response from Property: 啊啊啊~一定是我看花眼了,不是五分的好評,小麗們都非常傷心的。我們會努力做到更好,下次給您5分的入住體驗
Serch 9
Queen Room
Stayed in Nov 2023
Business travelers
43 review
4.5/5
Great
Posted on Mar 4, 2024
It's OK La! I've probably stayed here many times before but I don't recall this last one so, ALL GOOD 👋🏼😎
Response from Property: 啊啊啊~一定是我看花眼了,不是五分的好評,小麗們都非常傷心的。您有什麼建議可以給我們留言,我們會努力做到更好,下次給您5分的入住體驗。
Guest User
Elegant Double Room
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 24, 2024
It's OK. I've always stayed at Le Fen before. This time when my friend came over, I asked him to stay here. The location is more central, so it's quite convenient to go anywhere.
Original TextTranslated by Google
Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in Mangmang Hotel. We will pay attention to the problems you mentioned and rectify them~ We will continue to work hard to improve every detail and look forward to it. Your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Very good. Nice room, big building, the whole building is Lavande Hotel,,, free coffee Environment: good Self-service coffee: good Facilities: complete Service: in place Environment: very good Very convenient to the subway station::,
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Lavande will be the warmest and most unique one in your memories. ! Come back to Laifeng often to check it out!
zch315
Standard Double Room
Stayed in Oct 2024
Business travelers
72 review
0.5/5
Posted on Nov 12, 2024
Breakfast can be described as shabby. There was no bread at all. A large area of ​​the dining table was empty. There were hairs left by previous guests under the sheets and pillows. The carpet was extremely dirty. I checked in at 4:15 pm and was told that the three rooms had not been cleaned yet and I had to wait. I asked the front desk for an explanation, but the front desk just laughed. The toothpaste on both sides was completely dried up and I couldn't squeeze it out. I clearly ordered breakfast, but the front desk said that the room I booked did not have breakfast. It's really out of line. I suggest you choose another hotel. It feels too amateur.
Original TextTranslated by Google
Response from Property: 親愛的客官,看到您的點評,給您帶來這麼不好的入住體驗,小麗深表歉意,我們對您在店期間遇到的情況深表抱歉。您所説的問題酒店會進行整改確保同類的問題不會發生。我們會不斷致力於完善每一個細節,期待您的下次光臨!
Guest User
Elegant Double Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The room is well soundproofed, very quiet at night, and there is no peculiar smell. I temporarily stayed there when I got off the highway at night. I didn't expect that the scenery outside when I opened the window the next day was also good. It is very cost-effective
Original TextTranslated by Google
Response from Property: Wow, you have truly understood Xiaoli’s original intention. Xiaoli was so moved when she saw your sharing! ! ! If you like Xiaoli, come to Xiaoli often!
Guest User
Elegant Twin Room
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 24, 2024
For a hotel chain, this price is quite good.
Original TextTranslated by Google
Response from Property: Ahhhh~ I must have been blinded, because it was not a five-point praise, Xiaoli and everyone were very sad. We will work hard to do better and give you a 5-point stay experience next time
Anonymous User
Deluxe Double Room
Stayed in Aug 2024
Other
19 review
4.8/5
Amazing
Posted on Sep 29, 2024
The hotel is in a great location, the service is excellent, and the 2m bed is very comfortable to sleep on. The downside: when the room is in sleep mode, there is still a spotlight in the corridor that is always on, and I can't find a switch to turn it off, which is very dazzling when sleeping.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. Only with the care and supervision of the guests can we constantly find problems in our work, make corrections and make continuous progress. From your comments, we regret that we were unable to bring you a five-star experience. The hotel will rectify the problems you mentioned, and we will continue to work hard to improve every detail. We look forward to your next visit!
Jiangfeng
Elegant Double Room
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 12, 2024
The room is clean and tidy, with complete facilities and a good environment. You can also see the mountain view from the window, which makes you feel comfortable. The front desk service is also great. The only drawback is that there are few restaurants nearby.
Original TextTranslated by Google
Response from Property: My darling, nature, kindness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Nature, kindness and sincerity are Xiaoli’s service concept~ Welcome Come back again!
Bonbonlush
Elegant Twin Room
Stayed in Nov 2024
Travel with friends
29 review
4.7/5
Amazing
Posted on Dec 29, 2024
The location of the hotel is very good. It is also very close to the subway station and shopping malls. It is also very close to the store in Nanhai Food Street. It is very convenient to eat. The breakfast is only one person, including buns, eggs, porridge, vegetables, and whole grains. Yes, it’s very cost-effective. There is also free coffee and candies in the lobby, so you can enjoy them when you come back and feel tired.
Original TextTranslated by Google
Response from Property: Ahhhh~ I must have been blinded, because it was not a five-point praise, Xiaoli and everyone were very sad. We will work hard to do better and give you a 5-point stay experience next time
MICKEY-MONKEY
Standard Double Room
Stayed in May 2024
Booked for others
92 review
4.3/5
Very Good
Posted on Jun 29, 2024
There are many chain stores, and this is one of the branches of the Lavande Group in the first-tier city of Guangzhou. It is not far from Conghua Bus Station and is very suitable for business trips. The guest rooms are large, the facilities are good, and the hygiene is relatively clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對小麗的點評!您的寶貴意見對我們非常重要,我們會不斷致力於完善每一個細節,期待您的下次光臨!
Guest User
Elegant Twin Room
Stayed in May 2024
Solo travelers
101 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The front desk staff is very enthusiastic and the thoughtful service is impressive. They patiently told me the travel routes and restaurant recommendations, and helped me plan my trip. The staff are also very enthusiastic. When I checked out and went out, I met an engineering brother. Seeing that I was pulling three boxes by myself, he took the initiative to help me move my luggage down. If I come to Changsha next time, I will still choose this hotel.
Original TextTranslated by Google
Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Natural friendliness and sincerity are Xiaoli’s service concept~ Welcome Come back again!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel staff is attentive and the lobby has a soothing lavender scent. When you enter the room, the curtains open automatically, and the distant mountains are green, and the mountains appear and disappear, like a landscape painting. This stay is a relaxing experience.
Original TextTranslated by Google
Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Natural friendliness and sincerity are Xiaoli’s service concept~ Welcome Come back again!