Hangzhou Qiyue Westlake Songyin Hotel Reviews

Stayed for a night, great service from XiaoYan & XiaoCheng! They upgraded my room for free and help me with my heavy luggages! Room is clean and comfortable. The location of the hotel is also amazing, walking distance to the malls and famous West Lake. Restaurant staffs and security guard were nice and helpful too! Will come back again!

The hotel was under construction. I had to enter through an area that looked like the kitchen. No kind of luggage help provided, and the hotel didn't even tell me about the construction. My AC didn't work. They don't provide me help or a room change (it seems that they expected I sleep in this incredibly hot weather without AC ...). I had to manage all through Trip. And when I woke up, the AC was broken again! Heat air in this city? With this heat and humidity? Incredible ... not the best service at all. The front desk didn't even know what an international visa looks like. I understand you don't speak English (my Chinese is the worst). But if you accept international guests, at least know the basics. It's very frustrating to do others job. And the shower has this disgusting thing. Seriously, very sad experience in Hangzhou 😢😢😢

Location is very good and the decoration of the hotel is nice

Located right beside the mall entrance, but for travelling around have to go via underpass as there are no pedestrain crossing. Room was not that big but sufficient for a short stay. Clean and modern design. Soundprood was bad and can hear door opening/closing/ppl walking.

Nice location

Pls don't book this hotel, it is not just bad but is the worst. Can you believe that the room doesn't have air cond at all. The end when I mentioned to the person "oh, you need to inform us when your room air-cond doesn't work". The services are really speechless, the end I saw comments from xhc mentioned that it needs to sign up like a yearly package then only have air cond services provided. That's why a lot of ppl open the door because the room cannot open windows at all. . The most important thing is when you bath the water will flood！！！ You cannot use their tower to control the water, what you can do is use your own town on the floor and request you bath nearby the wall. Why not just request clients don't bath le? Walao! They are unable to provide any of the best solutions way. The good comment is the cleaner aunty services are good and breakfast is quite okay also.

At room was a sauna but doesn’t work, in hotel for this money must work everything.

Location is great, everything else is terrible.

Nice location, clean and friendly

Nice hotel good location

The hotel service is still very good. Xiaoxiang and Xiaoding at the front desk provide enthusiastic service. I always choose this hotel when visiting the West Lake. The main reason is that it is very convenient and cost-effective. You can also see the West Lake during breakfast, which is very good.

The location of the hotel is very good. It is right next to the West Lake. The service of Xiao Yan Xiaochen at the front desk is very good. He is considerate and considerate. The check-in speed is also very fast. The overall layout of the room is very good. The breakfast is also very rich. It is a good trip.

The room was very comfortable. Xiao Yan Xiao Xiao Chen's service was enthusiastic and his attitude was very good. There are supporting subways nearby. I traveled a lot and the breakfast was also very good and thoughtful. I can recommend staying here. It's very good.

The hotel environment is very good. It is just opposite the West Lake. Downstairs is the Lakeside Yintai Shopping Mall, which is very convenient. The front desk service Xiao Deng and Xiao Ding are very good. When I lost my room card, they also thoughtfully replaced it with a new one. The transportation is very convenient. You can take a taxi downstairs. I will come again next time.