Mercure accommodation in Hefei

The location is fantastic, right on Huaihe Road Pedestrian Street, with Li Hongzhang's Former Residence next door. It's super convenient for shopping and dining. Even though it's in a busy area, being on a high floor meant I didn't hear a single noise; it was incredibly quiet. The room was clean and quite spacious, with smart facilities. The only minor issue was that it was hard to put a cover on the smart toilet. The toiletries were well-stocked, even including body lotion. The breakfast restaurant was excellent, offering a wide variety of Chinese and Western dishes across different stations – very abundant. There were a couple of drawbacks, though. One is unavoidable due to its central location: driving in was tough. While there's a dedicated parking lot, the entrance road was often blocked, making it difficult to access. The other issue was with the elevators – for a 23-story building, only two passenger elevators meant quite a wait sometimes. Despite these minor points, I still highly recommend this hotel; the service attitude was also excellent.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

A nice hotel for a relax stay. Was kindly upgraded to the lake view room, appreciate. 5 min walking from nearest metreo staion as well as a big shopping mall. it also near a big theme park. about 15min walking to the lake side park. plenty of the varieties in the breakfast. very value for the money for the price paid.

I booked this place during the Spring Festival with my kids. It is located in the city center, about one kilometer from Huaihai Road Pedestrian Street. It is very convenient for traveling. The hotel environment is clean and exquisite. The room layout is very warm. The facilities are relatively smart. There are many types of breakfast. What makes me most comfortable is the service. Whether it is the cleaning staff or the front desk, I must give a good comment. I will choose Mercure next time. Is it a bit like a shilling for me to describe it so well? I can't help it, but it's the truth