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The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.

To start, when booking a hotel I always critically read the reviews and research the area. Additionally, a relative stayed at this hotel about six years ago and liked it. The hotel is in a wonderful area. It is next to a tube station and just a short walk to wonderful museums. The area feels safe and not crowded with tourists. Now for the things that I did not like. Upon arrival at 10 AM, the Front desk told me that my reservtion had been canceled. I showed them my confirmtion, but they said it was canceled. So much for asking for an early check in. I had to call the reservation's number and the woman on the line quickly found my reservation. However, the Front desk now said that I should come back at 1500 to check in. My wife, exhausted from a overnight flight sat down and fell asleep on the lobby couch. Perhaps this was a sore sight, because now they found a room for us by 1100. The room felt smaller than what was stated for a Deluxe Double. The bathroom was small but clean although the toilet seat was loose and we had to continually readjust the postion. The refrigerator was not working. We informed the desk the next day, but it was not repaired or replaced until that evening when we called the front desk again, and the night manager himself came to fix it. I feel that all these forementioned issues are tolerable except for what I felt was the UNCLEANLINESS of the room. The dark carpet has numerous visible stains and it just felt dirty when walked on with bare feet. There were dark smudges and even a spot of dried blood on the bathroom door that were not attended to by the housekeeping staff. I have attaced a photo of this. The room was dusty and I had to wipe surfaces with a damp cloth every day during our five night stay. During our stay, not once did I hear hear or see a vacuum cleaner. In all, except for a great location, I was very happy to leave upon check out.

Y'all, we will return again and again. We just discovered this rather modest and plain building ten months ago. I kid, of course, about the building. It's incredible. Jaw dropping. And, surprisingly, full of natural light. We came back to London just to stay here. Checked out last Sunday. We had a large, quiet suite. We planned for a five night stay, but the French train strike kept us in London, and our suite was available, so we stayed eight nights. A big shout-out to Irene at the front desk who gave us the warmest welcome and took good care of us. Excellent staff all around. Another shout-out to Emmanuel in the Chambers Club, too. This neighborhood rocks, btw. You've got everything here, plus Cornish pasties and Harry Potter at Kings Cross, Google HQs and the restaurants that surround that, and the super cool Coal Drops Yard beyond that. We did a load of laundry across from Mary Shelley's place two blocks away. I ❤️ London. Any issues were minor and this place gets plenty of grace. The shower is piping hot, but the tub, which might sit next to original windows, could not get hot. The jacuzzi in the spa was cold our entire stay. In the Chambers Club, hot food struggled to stay hot. But, y'all, we were in a massive winter storm, and, again, this place gets grace. Oh, and no merch for sale. I would have bought those hand painted cups in our room. And you cannot help but bust into ”Wannabe” on the grand staircase. Enjoy ☮️

We had a wonderful stay at the Mandarin Hyde Park! The check in process was probably the best we have ever had, the hotel was beautiful and the staff was amazing. The location is perfect. Hotel bar, lobby and spa were all fantastic spaces and we could not have had a better stay.

Fantastic location, where it is centralised to walk around the city. Very convenient to be just next to the entrance of an underground station. The room was cosy, the bed was comfortable. The only issue is the bathroom in our room. Water leaked out of the shower area, leaving the entire bathroom wet each time we shower.

The location is convenient for traveling, there are many restaurants around the hotel, and the hotel service is good. The space layout of the room is reasonable, it will not appear crowded, and the decoration style is modern and comfortable.

Excellent service and environment, the family room is perfect, the family lives very happily and comfortably. Will come again next time.

Stayed several times, but this time＜2022.1011～16＜5 nights During the Frieze Art Fair in London, the price increased more than three times, the most abhorrent serious discrimination against Chinese people Booked a suite < hard to give me a normal room, took out < Ctrip booking records, hotel & Ctrip, bullying people together, just asking me to accept it, even better < Ctrip wants me to go to another hotel for one night? This is irresponsible to customers, restaurants, Ctrip < too chilling & scary , Can you tell nonsense with your eyes open? ? ? There are a lot of hotels in London, but don't stay in the sloppy <Royal Cafe Hotel London! The hotel and Ctrip unite to bully people, it's too hateful <Completely unethical practice!

Beautiful hotel in a beautiful location , staff so welcoming before you even get inside they are outside smiling & welcoming you , doing what they can to assist you. Reception & concierge are fantastic , cases delivered to our room almost instantly. The bar restaurant & afternoon tea was 100/100 we will definitely be back , felt like home

Great hotel! highly recommended! Excellent location, go straight to the British Museum, walk for three minutes, walk 6 minutes from Holborn subway station. The hotel service is particularly good. From the door, there is a service staff who takes the initiative to open the door and take the baggage. It is already in the room when you check in. When you leave, someone will help with the baggage, and you don't even need to bring it out. This is for traveling alone. It’s really great! At 11 o'clock, I have not yet arrived at the check-in time. The front desk will arrange a free lobby for a tea break. No matter where I see the service staff, I will always say hello and friendly greetings, full of service awareness. Breakfast is traditional English and is as varied as it was when you were studying at Oxford. The hotel decoration also has a strong traditional British flavor, the room is very clean, the hot water is very good, I have a service staff to send a small biscuit to welcome after the check-in, go out at night and find someone cleaned the room. Because the hotel is in the heart of London, the room size is not that big. If you want to experience the traditional British style and exquisite service, this is definitely a good choice! Although it is a bit more expensive, I personally feel that it is very worthwhile to experience travel to London!