Hotels Near Medan Niaga Mutiara Rini in Johor Bahru

We booked 2 nights and my hubby decided to stay another night more. Ms Grace was very helpful in assisting us with the room extension and “making up” the room. The aircon in our room was very strong. The buffet breakfast was great too. Hope that the gym could have more billiard table and amenities as we queued up to play for the game and some balls are missing. Air conditioning in the gym wasn’t strong too.

The location of the hotel is not too far from immigration checkpoint. I like the spacious big room and toilet come with a bathtub. The only not satisfy of the the hotel is the wall and furniture look a bit old, not furnished new. There is no charging points near the bed. They have facilities of night pub, Spa and a mini pool in the hotel. Hotel breakfast is traditional lesi lemak, goreng , curry etc...not international food. Overall great stay for a cheap day trip.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

I have been staying in FIVES for a few times but booked for twin sharing 1st time trying family room ladies trip with my cousins it was a nice room spacious with 2 toilets. Room was very clean with hair dryer , iron board , iron, amenities. We were early and our luggages was able to be kept at the hotel premises so we can proceed with our shopping opp the hotel Komtar and City Square. No complaints very pleased with the hotel facilities and services.

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Stayed at this location over the weekend with my family. Had the family suite, rooms were spacious and nicely done up. Room had only 2 wall sockets near the TV. Staff was every friendly, and was able to provide some recommendations around the area. The water dispensing machine at every floor was very convenient. My only issue was we could hear people singing (probably from next unit karaoke) late at night. Warning note - Those parking in the number lots; you might wanna put the parking coupons as we saw lots of cars getting summons next morning.

Quite a nice and cozy stay. Be warned that the link way bridge from CIQ to princess cove is unfinished, there’s no lift so my friend and I had to lug our luggage down and then up 3 sets of staircases at the construction area. It was very tiring. Also the room had cockroaches when we arrived but my friend was able to catch and kill them. The bathroom does feel grimy after a few days so I would have appreciated an option to pay extra for cleaning. However, the location was great. There’s a pool and gym, though the mall is unfinished it has Jaya Grocer, so my friend and I could cook in the apartment etc. though I’d recommended washing everything before use because there were some grimy stuff on the utensils. Grab rides are quite affordable to other places like cafes too, and there’s security guards. So all in all quite worth for the price.

Staff whatsapped me prior to our stay to confirm the check in time. Even though room is small, it has everything that we need and a hotel room should have! Awesome! Place is near to nice eating places like Belly Good Cafe and also to Aeon and Toppen. Staff can be friendlier when we checked in.

I will always stay in this hotel whenever travelling to Johore Bahru. The room rate is quite economical and no changes for the past few years. The room facility has improved even the room rate remain unchanged. i have discovered that the hotel room already been put a refrigerator and the bathroom also has a glass to segregate the shower area when I stay there recently. As for hotel exterior, they have installed a mini fountain to beautify the area. Overall, satisfy to stay at this hotel.