DoubleTree by Hilton Hotels in Kaifeng

The hotel environment is comfortable and clean, generally quite good. Now, about the service: It was a busy Saturday, and they clearly knew it would be! There was only one person at the front desk handling both check-out and check-in, and an intern who was clueless. I also happened to be there when a large group arrived. For a hotel that isn't cheap, the service quality is very low. Even budget hotels have 2-3 people at the front desk. The soundproofing is poor, so if you're a light sleeper, be warned (there was a child next door yelling until almost midnight!). The room lacks practical tables, and there's no sofa or chaise lounge, which doesn't match the hotel's supposed tier. However, the hotel breakfast is very rich with many options, so those who enjoy breakfast might consider this place. In summary, the hotel has an upscale, sophisticated feel, and the staff, especially the security guards at the entrance, are polite and enthusiastic. However, the front desk is severely understaffed, leading to flustered and improper service. The rooms have functional defects, but the breakfast is decent.