Karuizawa Hotels with Wi-Fi

My cottage 830 is very inconvenient. On 8 and 9 Nov 2023, it is completely dark after 17:00 pm. On arrival at Karuizawa Station, I need to go to the Prince Shopping Plaza and take the free shuttle bus to the hotel front office. After checking in, I need to get a ticket and wait for the shuttle to take me to my room. There is free cottage shuttle every 15 minutes to take guests to the hotel front office. In that building, there are restaurants and a convenient shop.

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

露天風呂付き客室に２泊しました。 旦那と２人では広すぎ ホテルの夕食は高いので外食するつもりでしたが、レンジもあるし大きな冷蔵庫もあったし近くのスーパーがあったので2食とも快適な部屋で頂きました。 1つ言うならば寝具がベットでは無かった事で、畳だとちょっと硬かった。 息子夫婦の露天風呂付き客室はベットでした。 また軽井沢に行ったら泊まりたいです。

The host was friendly and welcoming. We went early to drop off our baggage and even though it wasn't opened yet, he came out to entertain us and kept it for us. When we returned to check in, he was very warm and offered us a hot welcome drink, which was something we needed in the cold weather. He was very clear with his explanation, and we felt happy to hang out at the lounge area for drinks after we settled in. Bed was a little hard, but besides that, everything else was provided for and good.

One of the hotels I don't want to teach a few of them. I renovated the place where it was the original 々 store and was in the hotel, but I had a good sense and stayed in New York well, but I feel like I remind you of that time. The size is sufficient and the amenities are substantial. The Japanese room I stayed in also has floor heating, so comfortable and so reasonable hotel is the first time. Usually stay in a foreign hotel chain, but it doesn't pull at all. The staff is also very friendly and polite. I would like to come again.

The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab. Room is neat and cosy and the private onsen is a nice bonus. Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.

The breakfast buffet was impressive, beautifully arranged and delicious. It was the nicest breakfast buffet I’d ever seen. The restaurant staff were really nice. Hotel offered a complimentary “shuttle service” which is a ride in two really nice Mercedes cars. This service is just to certain spots. Drivers spoke good English and were really nice. The reception staff was a bit of hid and miss, some spoke good enough English and some were considerably better. They were never rude but maybe not as friendly as in other places we stayed. The rooms were really nice and comfortable. They had special amenities for children and super cute pjs. It is a really nice boutique hotel.

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.