Crown Hotels in Melbourne

Booked 2 rooms and upgraded to a corner room with views only to spend the whole stay in darkness with no views or natural light as the electric drapes were not working and multiple attempts to fix by maintenance were not succesf. Was told they were coming back to fix but when I went to reception at 7:45pm to ask why they’re not fixed I was told they determined they could not fix until a later date, Requested a room refund from Crown which was declined. Very poor experience and will be taking the request for refund further. With no natural light it was akin to staying in a large dormitory.

The location and reception service were excellent. The room was clean and tidy. However, only adults received a bath towel and room service wasn’t available until 4:00 pm the next day. Once we contacted reception it was sorted out immediately. The entertainment options were limited and there was no wifi. This was disappointing for us travelling with children as we couldn’t watch Netflix or any other paid service. Check-in and check-out were easy and they offered excellent SMS service.

The hotel's location is great, with nice views, and it's quite convenient to get everywhere. The aquarium is just across the bridge downstairs, which is very handy if you're with kids. The room cleaning was very thorough, and the front desk staff were quite friendly. For breakfast, the fruit selection was particularly generous, and everything else was standard but adequate. My only minor gripe is the breakfast timing: weekdays are 7-9:30 AM. It would be more reasonable if it were 6-10 AM, as many hotels I've stayed at even offer breakfast until 11 AM. 9:30 AM feels a bit early to finish. Also, it offers good value for money; the rooms are spacious, and for the price, it's pretty decent.