Intercontinental Hotel & Resorts accommodation in Melbourne

I booked this hotel during a Ctrip promotion, and honestly, the price was a steal at 1000/night. First, the pros: Location: It's right in the city center, first ring, free zone. You can take the tram for a free city walk. If you're on a day tour, the bus pick-up point is just a two-minute walk away. The front desk staff, Holy, and the senior gentleman from concierge were both very nice. Now, for the cons: The coffee spoon wasn't clean, it was dirty. The minibar fridge had cooling issues; the bottom was full of water. These, I could overlook. However, and seriously, as a Hyatt Globalist, I rarely stay at InterContinental, and I have never, in all my previous experiences, encountered an unlocked room door. I left my room early Friday morning for a day tour and returned at 9:30 PM to find my room door unlocked, just as pictured. I was shocked. The next day, I spoke to the duty manager, and they checked the surveillance footage, confirming that no one had entered my room. But my stay experience was truly poor. Such carelessness, forgetting to lock the guest's door after cleaning. Plus, this hotel's elevators don't require a room card swipe. At 9:30 PM, both the front desk and concierge were empty, making it easy for anyone to access any floor. I somewhat regret not spending a bit more to stay at the Grand Hyatt. Also, I heard this hotel is rebranding to Regent, oh my! InterContinental truly feels like a makeshift operation. To think they dare to rebrand to Regent like this! This hotel usually sells at the same price as the Grand Hyatt, and if it weren't for this promotion, I definitely wouldn't have chosen it. InterContinental left such a terrible impression on me; it's really hard not to come here and complain.