Name: InterContinental Hotels SHENZHEN WECC by IHG (Snow World)
Address: Shenzhen, China
Rating: 9.7

China

Shanghai

United Arab Emirates

Dubai

Shenzhen

Japan

Tokyo

Qatar

Doha

Saudi Arabia

Medina

Stayed for four nights and it was a very comfortable hotel.

Transportation: It's very close to the train station, making travel around the area very convenient. It's also only a 15-minute ride to the Bund. The subway station is about two traffic lights away from the hotel (a 5-8 minute walk). One day, I took my child to Disneyland, and a taxi ride took 45 minutes.

Facilities: You can tell it's been renovated and upgraded. The smart toilet was convenient, and the hairdryer was a Laifen. The swimming pool was bright and comfortable; my child wanted to swim there every day during our stay.

Service: The service was warm and friendly. The room was cleaned thoroughly every day, which always put me in a good mood when I returned; the concierge proactively helped with luggage and was very responsive with car services.

Suggestion: During peak breakfast hours, I recommend adding a seating service. Over the weekend, there was a corporate event, and the number of diners surged. It was hard to find a table, and the staff weren't very proactive in clearing tables. I suggest improving service awareness in this area.

During the Dragon Boat Festival, I brought my family for a trip nearby. The Shimao Wonderland InterContinental, though I'd heard mixed reviews online, I decided to experience it for myself. After confirming our check-in time and our preference for a quiet room, Hanna from the front desk proactively added me on WeChat. She reminded me that because it was a holiday and there was an amusement park nearby, parking might be tight, advising me to inform her 30 minutes in advance so she could make arrangements.  We checked in on Dragon Boat Festival noon, and I was surprised to see the lobby's seating area packed with people and a long queue at the front desk. However, thanks to Hanna's foresight, our room was already reserved, making the check-in process quick and efficient.  Our room was arranged away from the elevator, and the soundproofing was remarkably good. We couldn't hear any plumbing from the adjacent rooms or the floors above/below, whether it was the shower or the toilet. This undisturbed experience is a rare find, whether in hotels built years ago or newly constructed ones, a truly effective soundproofing is hard to come by. There was a minor issue with the sink drainage during our stay, which was promptly resolved, showing their attentive service. However, I have to complain about the sink's design; it was a square basin, which easily splashed water, and water tended to accumulate near the faucet – not very practical.  Our stay included a complimentary travel photoshoot with three free photos. The photographer was excellent at creating a lively atmosphere, and our family portrait turned out vibrant and natural, boosting our mood significantly! Online reviews for the Western restaurant were mediocre, but the Chinese restaurant, Cai Feng Lou, received many positive comments. I spontaneously decided to try it, worried about not getting a table, but Hanna immediately helped us book a table for that evening. The standout dish in the set meal was the diced wagyu beef – a true test of a chef's skill. Each piece was large, yet perfectly tender, flavorful, and didn't get stuck in your teeth. This mastery certainly justifies the numerous trophies and prestigious brand accolades at the entrance!  At the restaurant entrance, there was also an introduction to the Shimao Quarry Hotel's background and construction history. Indeed, many aspects of its design were quite visionary, considering it took 12 years to build! The cliffside light show at 8:30 PM featured stunning opening audio effects, and the fountain design added a lot to the visual impact of the mythological story. The Chenshan Botanical Garden, included in our hotel package, was even more amazing. I felt like I could spend two days there, enjoying nature, the charm of the vast lawn, the beauty of the dawn redwood forest, and the tranquility of the camphor forest. Overall, it was a good experience, but the price was just too unfriendly. Even without it being a major holiday, it was so expensive. Given the current economic climate, a more affordable price would be needed to maintain sustained market demand.

We chose InterContinental because our child wanted to attend a comic convention. We arrived around midnight on Thursday. We had booked a standard twin room for the first night and an open-plan suite for the second. The young lady who checked us in was polite, but her little 'schemes' were off-putting. She suggested we keep the standard twin room for the second night and retain the executive benefits of the suite, telling me that the open-plan suite only had a king bed. My husband asked her if she knew the price difference between the two room types, and she claimed not to. I immediately declined, telling her that a king bed was fine, and thanked her for her 'consideration.' The spaciousness of the open-plan suite compared to the standard twin room was enough for our family of three, and we could find other ways to sleep. How could she know that the open-plan suite came with executive benefits but not know the price difference between the two room types, especially during a convention? In the past, we've only ever been offered upgrades; this is the first time I've encountered someone suggesting a downgrade. All the other front desk staff who handled our room change and check-out later were very good, and the housekeeping lady on our floor was also great. The hotel breakfast was very good.

Great hotel with amazing friendly staff, this was my fifth hotel I booked in Shanghai during our long 3 weeks stay and it was the best location.  The management did everything possible to make our stay more comfortable and accommodate all of our needs.

The greenery at Ruijin Hotel is simply charming – old camphor trees, trumpet vines, hydrangeas, all set against those red-brick historic villas. Strolling through feels like exploring an exquisite private garden, with such an elegant and beautiful ambiance!

The service was incredibly warm and attentive, I was very impressed. It was my birthday, and when the front desk clerk saw my ID, he immediately wished me 'Happy Birthday,' upgraded my room to a suite, and even sent a birthday cake. I'm so grateful! The breakfast was extensive and delicious. The indoor pool facilities are excellent, with a sauna and hot tubs, and everything was spotless. The cleaning staff were also very helpful. I had an unforgettable birthday, thank you!

The room was spacious and the bathtub was very comfortable. The buffet dinner offered a fantastic variety, with lots of seafood, including large oysters and Beef Wellington, much better than my last visit. The night view was also beautiful, with views of two bridges. The only downside is that the facilities are a bit dated, but overall it was great and I would definitely come back again!

The hotel is conveniently located near the Planetarium, making it easy to visit, and they even offer astronomy-themed rooms. The overall service at the hotel is excellent. Watching the sunset and fireworks by the pool was stunning, but the sunset yoga was even more amazing! The Indian yoga instructor was very professional, and the staff even took photos and videos to capture the beautiful moments – definitely worth experiencing. The complimentary travel photography service was also a nice bonus.

Hotel is located inside Festival City mall , very convenient for shopping . Breakfast was amazing , reception staff were very helpful .

This place is so convinience, the location in between dubai marina and jbr beach so you can go everywhere by walk. If u drive it’s easy to park and drive as well. The hotel is clean and the staff as well so friendly. 
Got lucky we have dubai wheels view and dubai marina view.

I regret not being able to see the inside of Burj Khalifa when I traveled to Dubai 6 years ago, so I came back. The location is not bad, but the design of the vehicle entrance and exit is strange, so drivers have a hard time finding it. Also, I asked for extra ketchup after ordering room dining, and it took an hour, but other than that, it was fine.

Excellent location 10 minutes from the Dubai Mall and most places of interest.
Super clean variety of foods, excellent service from the staff who attended us.

I used AI to summarize my overall stay, and here's my experience:

This stay was a disappointment because the hotel pool, which I specifically wanted to experience, was completely unusable for various reasons. It rained continuously for all three days of our stay due to bad weather, and on one day, an orange rainstorm warning was even issued. On top of that, my daughter inexplicably developed a fever on the first night. Although the hotel was very thoughtful and arranged a late check-out on the last day, my daughter hadn't fully recovered. Even when the rain stopped, the sky remained gloomy, and I didn't dare let her swim, which made this trip quite unpleasant. If I couldn't use the hotel pool, I definitely wouldn't have chosen this hotel to celebrate a birthday.

The hotel is located right next to Exit C of Overseas Chinese Town Metro Station, with only a short open-air section. However, if you're pushing a stroller, you need to be extra careful as there are a few steps along the way where you'll have to lift it. To get to the nearest Yitian Holiday Plaza, you need to take one stop to Window of the World, which is a bit inconvenient.

What I liked:

Simple birthday decorations were provided.

Room Quality and Design: The room was spacious and comfortable with a bathtub, and the lighting was easy to adjust. I particularly liked the reading/night light design next to the bed, which was very practical. (It would be even better if disposable bath liners/bags were provided, like in other hotels.)

Excellent Service Attitude: The front desk team provided excellent service, they were friendly and always smiling. I especially want to praise the male staff member in charge of the carousel; he performed magic tricks and managed the facility, all with a very kind service attitude!

Recreational Facilities: The outdoor playground and carousel facilities at the hotel were excellent, and my children had a wonderful time!

Areas for Improvement:

Room Amenities and Facilities: After the room was cleaned, the tea bags were not replenished. For a hotel of your caliber, the attention to detail in amenities is clearly lacking. Additionally, only instant coffee was provided in the room, with no coffee machine or milk, which is slightly inferior compared to other hotels in the same chain (such as Marriott or The OCT Harbour, Shenzhen – Blue Lagoon).

Fruit Quality Control: One of the apples in the welcome fruit platter in the room was rotten to the core when cut open. I hope the hotel can strengthen quality checks before delivering items to rooms to ensure fresh produce is provided!

Insufficient Bed Space: The double bed was relatively narrow, making it quite cramped for one adult and a 10-year-old child to sleep together, severely affecting sleep quality.

Overly Thick Mattress: The mattress thickness was a bit exaggerated, making the bed surface too high and very inconvenient for getting in and out of bed.

Facility Safety and Hygiene: In the small indoor building block playroom next to the outdoor playground, the blocks were slightly worn. I even found instances where the outer layer of some blocks had peeled off, exposing sharp wooden edges, which is very dangerous. Please make sure to strengthen cleaning and maintenance and immediately replace damaged facilities.

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar.

The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room.

The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment.

However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍

For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM.

Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊

I brought my family for a weekend getaway and chose the InterContinental Expo, and the overall experience exceeded my expectations. The hotel is very close to the Ice and Snow World, making it super convenient for outings with kids. The room was clean and bright. After communicating in advance, staff members Alfreda and Winnie thoughtfully prepared a baby crib and bed rails, showing great attention to detail. The whole room featured smart controls, the bathtub was spacious, and the toiletries were of excellent quality. The buffet breakfast offered a good mix of Western and Chinese options, with plenty of desserts and baby food that kids would love. The outdoor heated pool had a fantastic vibe and was perfect for photos in the evening. Linda was gentle and patient, and for our birthday stay, she even arranged complimentary room decorations, a cake, and a small toy gift. The public areas were designed with a high-end feel, great for Instagrammable moments everywhere. Parking was convenient, and concierge Chris proactively helped with our luggage. The entire stay was very comfortable. I highly recommend it whether you're traveling with family or on a short vacation.

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