Quest Hotels in Melbourne

We chose this hotel primarily because of its close proximity to the car rental company, which is super convenient for travelers picking up a car the next day. The hotel offers a complimentary airport shuttle service, but communication regarding the pick-up needs improvement. As foreign travelers, we couldn't make phone calls and had to rely solely on email correspondence. We spent quite some time looking for the pick-up spot and waited for a long time. When the shuttle finally arrived, it drove right past us without noticing, but thankfully my friend quickly ran after it and hailed it down, allowing us to catch the last shuttle at 7:30 PM. On a side note, the food truck in front of the hotel is highly recommended. Although there's a bit of a wait, the food is freshly prepared and absolutely delicious, leaving a great impression on our stay.

Overall comfortable 1 night stay. Booking/Room as described, with all necessities provided. Staff were welcoming, warm and helpful. I would recommend Quest Docklands and would consider staying again myself. Fantastic location with walkable surroundings and nice sights! Smooth check-in & check-out process; precheck-in option is a great feature, I saw it too late to utilise. Air vents may need cleaning as it didn't feel as cool as expected, woke up a little sweaty but the humid morning could have been messing with temperature. Air definitely flowing though as had to fiddle with the curtains to minimise slight bumping sounds it was making against the frame. I appreciate the welcome letter, especially the clarification on the no smoking policy. Environmentally conscious attention, always a plus!

Kai and Ahmed at the front desk were just wonderful. They were very helpful and friendly. The location is great with Brighton Baths diagonally opposite and the beach within easy reach. The room was well-equipped and really spacious. It was however quite dated and could use a deep clean and some basic maintenance.

Great place to stay conveniently located to shopping center and public transport. Friendly staff and very clean and organized rooms.

The rooms are very clean, comfortable, and well-maintained, making for a relaxing stay. Staff are friendly and helpful, and the convenience of on-site parking is a big plus. A great choice for both short and long stays!

I'm writing this review in English so the staffs can understand what I wanna say. First of all I wanna thank the male staff on duty everyday over the entire stay of mine and the two girls on their shifts when I checked in. You guys are fantastic, very helpful, friendly and highly efficient. My apologies for not remembering your name, but I do wanna give you my heartfelt thanks. However, there was this female staff, seems to be latino or something, on duty when I came back to the property to get my luggages in the afternoon of Feb.22 aat 3:45pm. (I'm sure you can find out who was it because there were only two staffs at the front desk at that time). She was INSANELY LAZY AND RUDE. I asked for my luggages and she took my tags but said to me, rolling her eyes, ”I think the door to the luggage room is open.” She was very hospitable when dealing with the other guests, who were white, before me. I insisted she needs to go get the bags for me, and she said I'll have to wait. I waited, but apparently she didn't have anything legit to do. She was randomly checking her computer to keep me waiting. I guess what I'm trying to say is pls fire this ****** staff. 但国内同胞可以放心住酒店本身很好，其他员工也很好

It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.

We enjoyed our stay, room was great and comfy bed. Location is ideal. Only downside is when I booked parking was included but when we checked in they said it wasn’t and was full. To give the  staff credit they sourced me a very reasonably priced car park a short walk away. Overall A great place to say.

Overall, it was a good experience. The only downside is the lack of restaurants nearby, but there's an Asian supermarket about 200 meters away, which pretty much covers all my needs. It's a solid choice.

Wonderful stay at the Quest Preston. Jasmine welcomed us and gave us an 11am check out, which we were very grateful for after a family gathering which ran very late. The apartment was clean, the bed was super comfy, the tea, coffee, hot chocolate and Tim Tams were greatly appreciated. Thank you very much. We will most definitely be back, thank you so much 😍