Quest Hotels in Melbourne

Staff were very friendly and helpful. Location and room were very good. Hand soap was only provided in one of the 3 bathrooms so we had to qdk for extra soap. Staff took over 10 .ins to locate key to BBQ which was frustrating. Overall a good place and location to stay.

We enjoyed our stay, room was great and comfy bed. Location is ideal. Only downside is when I booked parking was included but when we checked in they said it wasn’t and was full. To give the  staff credit they sourced me a very reasonably priced car park a short walk away. Overall A great place to say.

This review is specifically for Quest Melbourne Airport, not the entire brand. I booked this hotel because they advertised as pet-friendly, and I was on a road trip with my dog at the time. I initially booked for July 18th, but due to a last-minute change in my itinerary, I contacted the hotel more than a week in advance to reschedule. I was informed that the original booking was non-refundable. Although frustrated, I accepted this policy. Subsequently, I rebooked for July 16th. What truly disappointed me was this: just two days before check-in, after I had already confirmed I would be bringing my dog and provided my check-in details, the hotel suddenly informed me that I needed to pay an additional AUD 117, which included a mandatory room upgrade, pet fee, and parking fee. I understand that different room types may have different regulations, but if an upgrade was truly necessary, this should have been clearly stated during booking, or even when we spoke on the phone, not sprung on me so close to check-in when I had almost no other options. It's not that I'm unwilling to pay a reasonable fee for my pet. On the same trip, I stayed at pet-friendly hotels in Canberra and Sydney, and even a five-star hotel in Melbourne. Some also charged pet fees, which I was perfectly fine with because the fees were transparent from the start, allowing me to make an informed decision before booking. After multiple communications, I finally connected with an employee who genuinely listened and helped me get the manager's approval to refund the second booking. I am very grateful for this employee's professionalism and attitude. With Ctrip's assistance, I cancelled the second reservation and did not stay. However, the loss from the first booking was irreparable. A reminder to other travelers, especially those with pets or booking through Ctrip: always call the hotel directly before placing your order to confirm all possible fees, including pet fees, parking fees, and whether your chosen room type allows pets, to avoid unexpected and unavoidable charges close to check-in. Based on this experience, I cannot recommend this hotel.

The staff were very friendly and accomodating. The room was clean and tidy and the bed was super-comfy. We would definitely stay there again. The only negatives were things the hotel could not control - little or no reception for our phones and the taste of the water.

Not far from the city. Pets are not clean. Quest is a great chain in Australia and New Zealand.

Quest Collingwood is located in an excellent area, close to restaurants, bars, cafes, and Smith & Gertrude Sts. The staff are professional young and engaging and very customer focussed. The complex and the apartment is modern and well designed though the balcony lacks privacy as you can see your neighbours through the fence bars. If the bars were angled 45° the problem would be solved. My balcony faced north but looked into the apartment block next door but that didn’t bother me. I didn’t use the gym so unable to comment. I would recommend this to anyone wanting to stay out of the CBD, in a trendy area, within walking distance to the MCG, Australian Open and the City centre   I would definitely stay here again.

Even though the room was meant for 2 people, it was still a big room and I wasn't expecting an apartment style hotel I guess. Close to John Cain Arena and other stadiums and can easily walk there. Close enough to the city by just hoping on a tram or the train too. Friendly and helpful staff. Only thing I noticed was a very mild rumbling of the trains passing by which was honestly negligible and doesn't bother me. Will definitely book here again!

Wonderful stay at the Quest Preston. Jasmine welcomed us and gave us an 11am check out, which we were very grateful for after a family gathering which ran very late. The apartment was clean, the bed was super comfy, the tea, coffee, hot chocolate and Tim Tams were greatly appreciated. Thank you very much. We will most definitely be back, thank you so much 😍

Service was fabulous. Leslie was absolutely wonderful to deal with, a joy. The apartment was a great layout with everything you need for a short stay. Although the hotel room was starting to look tired and there was an overwhelming odour in rooms & hallways of curry, everything was neat and tidy. Thank you for our stay.

We recently stayed at Quest St Kilda and we were welcomed by the reception staff, the guy very welcoming and provided exceptional customer service. The room was clean and comfortable. Have a laundry room and gym room. Recommended.