MIMARU Osaka Shinsaibashi East Reviews

Response from Property: Dear guest,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the spaciousness of our rooms and the convenient location near Shinsaibashi and Dotonbori. We understand that having a washing machine in the room would be more convenient, and we appreciate your understanding regarding the use of our laundromat service. We’ll certainly take your feedback into consideration. We hope to welcome you back for another stay soon!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

Response from Property: Dear Guest, Thank you for your kind and wonderful review! We are delighted to hear that you enjoyed your stay here with us and that you found the location convenient. We hope you get another chance to stay with us again. Thank you again for choosing our hotel. Kind regards, Front Desk Team Mimaru Osaka Shinsaibashi East

Response from Property: Dear guest,Thank you for sharing your wonderful experience with Mimaru! We're thrilled to hear that you enjoyed your stay at both our Kyoto and Osaka locations. Our team takes great pride in providing clean and spacious rooms, as well as exceptional service. It's fantastic to know that our convenient locations and family-friendly atmosphere made your trip enjoyable. We look forward to welcoming you back on your next visit!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

Response from Property: Dear JemilynThank you so much for your wonderful review! We're thrilled to hear that you had a fantastic stay with us and that your kids enjoyed their bunk beds. It's great to know that our proximity to restaurants added to your experience, and we're glad our staff could contribute positively to your visit. We look forward to welcoming you and your family back again soon!Best RegardsMIMARU OSAKA SHINSAIBASHI EastFront DeskPARK

Response from Property: Dear Guest, Thank you for your kind and wonderful review! We are delighted to hear that you enjoyed your stay here with us and that you found the location convenient. We hope you get another chance to stay with us again. Thank you again for choosing our hotel. Kind regards, Front Desk Team Mimaru Osaka Shinsaibashi East

Response from Property: Dear Guest, Thank you for your kind review! We are delighted to hear that you enjoyed your stay here with us and that you found the location convenient and friendly staff. We hope you get another chance to stay with us again. Thank you again for choosing our hotel. Kind regards, Front Desk Team Mimaru Osaka Shinsaibashi East

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your stay with us. It's wonderful to know that you found our location to be convenient. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Front Desk Team Mimaru Osaka Shinsaibashi East

Response from Property: Dear guest,Thank you for your wonderful feedback! We're thrilled to hear that your children enjoyed the bunk beds and that the spacious room accommodated all your luggage comfortably. We appreciate your understanding about the location, and we're glad it didn't hinder your visit to Shinsaibashi. We hope to welcome you and your family back for another stay soon! Safe travels!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for shopping in Shinsaibashi. It's great to know that our location made your stay even more comfortable. We're also delighted that you appreciated the cleanliness of our rooms and the quality of our service. We strive to provide the best experience for our guests, and your feedback motivates us to keep improving. We hope to welcome you back on your next trip! Best Regards MIMARU OSAKA SHINSAIBASHI EASTFront Desk Team

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found the room suitable for families and appreciated the nearby amenities. However, we deeply apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to uphold, and we take your concerns very seriously.We appreciate you bringing the dust and garbage to our attention, and we will address this with our housekeeping team immediately to ensure such issues are rectified and do not happen again. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay.Thank you again for your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future.Kind regards,Front Desk Team

Response from Property: Dear guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our spacious rooms and convenient location near Dotonbori Bridge. It's great to know that you found the nearby supermarkets and meal options convenient. We appreciate your recommendation and hope to welcome you back soon!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

Response from Property: Dear guest,Thank you so much for your detailed review! We're delighted that you and your family enjoyed the spacious and comfortable room, especially the extra bunk bed for the children. It's wonderful to hear that the fully equipped kitchen and well-designed bathroom met your needs. We look forward to welcoming you back on your next visit!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

Response from Property: Dear Mr./Ms. Xiaoheyilian,Thank you for taking the time to write a review. We’re glad to hear that you found the room clean and tidy. We understand that the lack of a separate washing machine can be inconvenient and appreciate your suggestion about the cost of using the laundry room. We strive to offer competitive pricing and will take your feedback about the cost of the family room into consideration. We appreciate your honest review and hope to have the opportunity to welcome you again in the future with an even better experience. Thank you for staying with us.We hope to have the opportunity to welcome you back for an even better stay in the future!Kind regards,Front DeskMimaru Osaka Shinsaibashi East

Response from Property: Dear Guest,Thank you for your honest feedback.We sincerely apologize for any discomfort you may have felt at our hotel.Because the room was not to your satisfaction, we proposed another room with the layout that you desired but at this time, you have chosen not to accept this offer. We have also notified you about the no-refund policy for your reservation which you acknowledged.Again, we apologize for the room not being satisfactory but we hope to have another chance of welcoming you back with a better experience!If you wish to make another reservation in the near future, we recommend that you look at our layouts for the room types on our official website. If you have any trouble with your reservation or questions about our room types, please do not hesitate to contact us.Best regards,Front Desk Team