RRathelI've stayed at several Atour hotels, and I have to complain about this one.
1. Parking is inconvenient. The parking lot is located in a narrow alley next to the main entrance. The alley is already narrow, and with food carts on both sides and people selling food from electric scooters parked in front of them, it's even narrower. Although it's relatively short, it's really difficult to drive through.
2. Because our car is quite wide, we specifically selected parking when booking, but when we arrived at the hotel around 8:10 PM, we found out the parking lot was full. No one had called to inform us beforehand.
3. The front desk staff seemed listless and unhelpful.
4. After arriving at the hotel, I got out of the car to ask the front desk for parking directions. They gave me directions, and we drove through the alley to the parking lot entrance. Suddenly, an older man appeared and said there were no spaces left, telling us to back out and park on the steps by the hotel entrance. Although it's short, it's really difficult to back up. The problem is, didn't the front desk staff know the parking lot was full? 5. Checking in, having looked at the map, the hotel was about 2-3 kilometers from the edge of the salt flat, so I casually asked, ”Can you see the salt flat from this building?”
The receptionist: ”The salt flat is just one lake.”
I…couldn't help but retort, ”If it's not one lake, then it's two lakes?”
The receptionist: ”The salt flat is just one body of water.”
I…speechless. ”Just tell me, is it yes or no?”
The receptionist: ”No.” Judging from her tone and expression, I guessed she was afraid I wouldn't stay if she knew it wasn't possible. Even if she was afraid, even if the salt flat really is just one body of water and not much to see, you can't use that tone to belittle your hometown or work city. You're supposed to be a tourism industry professional, right?
6. After parking, I was worried. What if there were other cars parked behind us? How would we get out tomorrow? My family confidently said, ”Don't worry, the hotel will definitely handle it.” The next morning, sure enough, our car was stuck in the middle. One end was blocked in front of the hotel, and the other end was a small white car parked diagonally, leaving insufficient space. I said it was quite early, and if the car belonged to a guest, they might still be asleep. The hotel probably wouldn't dare knock on the door, and they probably wouldn't know which room the car belonged to. My family blindly trusted the hotel and told the front desk we were going upstairs to pack our things and were leaving, so they should move the car quickly. And sure enough… they didn't move it. They told us to drive out through a small opening in the middle. That opening was… and next to it were two of the same model cars as ours, oh dear… two relatively wide cars. Even if they were wide, they were still standard-compliant cars, not trucks. Were we here to practice our driving skills? You're a hotel! Didn't you think about the possibility that both cars were relatively wide before telling us to park like that? Didn't you think that each car would leave at a different time? If there was a scratch, would the hotel compensate us? Would the hotel compensate for the other party's damage?
But they really couldn't find anyone to move the car. We couldn't wait, so I had to direct them, and my family mustered up the courage to try. It took a lot of effort to finally get it out. Seriously, I directed them myself. The two ladies at the front desk were watching from behind. Sisters, were you just there to watch the show?
7- Finally, the receptionist wanted to give me a gift, but I refused. I asked, ”The order states that I need a parking space. Did you read the order requirements?” The receptionist very cautiously replied, ”No.” I was speechless...
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