Hotels Near Arrecife Playa del Carmen in Playa del Carmen

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

This place is nowhere near Paradise! Nightmare is far more like it. Let's start with the room inclusion list: Blackout curtains - YES; Air conditioning - YES; Desk - YES but I had to use the desk for my suitcase as there was nowhere else to put; Private balcony - YES there was a balcony but private? NO! All balconies had full sight of every other balcony left and right; Safe - YES; Refrigerator - NO; Flatscreen TV - YES; Complimentary toiletries - YES I suppose so, if you count two different sample size types of soap and two shower caps; Telephone - NO; Bottled water - NO. I will add to the list - Towels - YES but please see photo of the towel I was provided; Bath Mat - NO; Hand Towel - NO; Cups or Glasses - NO and was told at Reception when checking in that they don't provide either of those or water! However we were advised that we couldn't drink the tap water and told that we could walk a block to buy some water! Breakfast - now this was a doozy! Some sort of cordial water and Americano coffee were included but if you wanted milk you had to pay extra! There were three included options - scrambled eggs (not served with anything else), mixed potatoes and beans or fruit platter. I ordered the fruit platter which was served with a slice of toast, no butter and two tiny pieces of watermelon, two small slices of banana and two tiny pieces of paw paw. See pic which shows the fruit platter served on a dinner plate. They also have the hide to say there is a restaurant on site! More like a third rate cafeteria. The room itself was old and had quite a bit of damage to tiles, walls etc. It was very dark as the lighting was extremely poor. Some of the furniture was broken and the small night light was enclosed in a plastic case that was broken with wires on display! This is probably a place for backpackers who are happy to rough it - not for people who are used to a far better standard. We had been in Mexico for two weeks by the time we arrived at the nightmare, and at every other hotel, there were people to help with suitcases. Not here, just one person on duty for the whole hotel! The only good thing about the place was when we were leaving, there were two women cleaners who offered to help us (two women in their 70s) with carrying our suitcases down two long flights of stairs. We were very grateful and think, and are happy about it, that perhaps the tip we gave them was about a week's wages!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

I stayed there 2 nights 21Jan 22 Jan..that s it 2 nights was really nice ..great price .but bottom floor near desk bad idea people talk loud .very early so plan on getting up early ..only draw back but now I know stay up too back.

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

This was our second vacation trip to the Xcaret Mexico hotel. We really enjoyed the ”ALL fun inclusive” experience, with exclusive transportation and access to ALL Xcaret group parks. We were a family group of 5 rooms, with combination of adults, and adults/children in several of the rooms/suites. We had two concierge services representatives (K.C. and Laura), and they were very attentive and accommodating to our needs, requiring two suite changes to better suit our needs. They also helped us with the restaurants' and parks' reservations (for those which required it), and also with the wheel chair arrangements for my mother-in-law. The restaurants are big, and even though the hotel was fully occupied, we did not feel crowded or had to make lines to enter the restaurants. A most do is the Sunday brunch at the ”Las Cuevas” restaurant. Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer. My wife is FULLY vegan (I am not), and we went to their vegan restaurant ”Bio”, and were able to taste almost ALL of their breakfast and lunch menu offerings, with every one having its own palate pleasing taste. Add to that their freshly pressed juices shots, and specialty frozen shakes. By the third day, Xiomara greeted us by our names, and waiter Edgar had known what we already tasted, and ”took care” of us. Kudos to both of them, for understanding and living a true ”costumer service”. This hotel is so well designed, that even there were live bands throughout the lobby and infinity pool areas, the volume was not overwhelming, and you can relax at another area, without it bothering you. Each restaurant had some special drinks, which you can enjoy, so make sure you ask the waiter for the ”special cocktail” of the day. We witnessed two ”destination weddings”, and the open area activities did no interfere with our time to enjoy the hotel amenities, so thank you for that. We even enjoyed another ”shot” of ”free” mariachi's songs while walking near them. On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel. All in all, my family and us had a blast, with ”not enough time” reviews from each and every one of them. We plan on coming back and visit some of the park attractions we did not have time to try, as well as enjoy again the amenities this hotel has to offer its guests. The weather was hot and humid, as it has been in every place in the world at this latitute. Be prepared and drink lots of water! ¡Muchas gracias por poner sus corazones al servicio de sus huéspedes! (”Thanks for putting your hearts into your guests services”).

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.