Sofitel Queenstown - Hotel & Spa

Sofitel Queenstown - Hotel & Spa Reviews

Sofitel Queenstown - Hotel & Spa

8 Duke Street, Queenstown, Otago, 9300, New ZealandView Hotel Details
Sofitel Queenstown - Hotel & Spa
Sofitel Queenstown - Hotel & SpaSofitel Queenstown - Hotel & SpaSofitel Queenstown - Hotel & Spa
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Sofitel Queenstown - Hotel & Spa Guest Reviews

4.5/5
Great
70 review
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(70)
Positive reviews(23)
Reviews with photos/video(3)
Great service(5)
Negative reviews(1)
AF2310
Superior Two Double Room
Stayed in Nov 2023
Family
16 review
4.0/5
Very Good
Posted on Nov 3, 2023
Nice cozy little hotel, but our room faced a construction site so a bit noisy in the morning. Room amenities clean and new, but gym can be cleaned better. One thing I need to mention is that the pillows are really uncomfortable!
Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our cozy little hotel to your liking, and we appreciate your comments about the room amenities and the availability of a pillow menu to suit your needs.We apologize for any inconvenience you experienced with the construction noise in the morning. We understand how important a peaceful environment is for our guests, and we'll do our best to minimize such disruptions in the future.Your feedback about the gym's cleanliness and the comfort of the pillows is also valuable to us. We will address these issues to ensure a more enjoyable stay for our future guests.We appreciate your constructive comments, and we hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with an even more pleasant experience. If you have any specific preferences or requests for your next stay, please let us know, and we'll do our best to accommodate them.
Guest User
Superior King Room
Stayed in Aug 2024
Family
5 review
4.0/5
Very Good
Posted on Aug 7, 2024
Very convenient location but the room is way too dark
Response from Property: Bonjour valued Guest,Thank you for your feedback! We're glad you found our location convenient. However, we're sorry to hear that the room's lighting didn't meet your expectations. Your comments are important to us, and we'll look into ways to improve the lighting for a more comfortable stay. We hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Siu Wo
Superior King Room
Stayed in Feb 2024
Couples
6 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
Kevin Paul
Superior King Room
Stayed in Apr 2023
Couples
9 review
5.0/5
Outstanding
Posted on Apr 11, 2023
It’s located right in the heart of the city. The room is very spacious and clean. Top notch service
Response from Property: Bonjour Kevin,Thank you for sharing your feedback on your recent stay with Sofitel Queenstown We greatly appreciate your positive review and are delighted to hear that you enjoyed our hotel's prime location in the heart of the city.We're thrilled that you found your room spacious and clean. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and it's wonderful to know that it contributed to your overall satisfaction.Providing top-notch service is our priority, and we're glad to hear that our team delivered on that front. We believe in going above and beyond to ensure our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Philip RileyOperations Manager
Anonymous User
Luxury King Room
Stayed in Aug 2024
Travel with friends
12 review
4.8/5
Amazing
Posted on Aug 28, 2024
good！
KiaraLeung
Superior King Room
Stayed in Jan 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Feb 12, 2023
Very clean.
Response from Property: Bonjour KiaraLeungThank you for taking the time to share your feedback about your recent stay with Sofitel Queenstown. We greatly appreciate your positive review and are thrilled to hear that you found our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us. Our dedicated housekeeping team works diligently to ensure that all areas of our hotel meet the highest standards of cleanliness and hygiene.Your acknowledgment of our efforts is truly rewarding, and it motivates us to continue providing exceptional service to all our guests.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding experience.Warm regardsPhilip Riley
Guest User
Superior King Room
Stayed in Dec 2021
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 21, 2021
good service
wuchang69
Luxury King Room
Stayed in Aug 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The room is very close to the bustling city. You can see the snow-capped mountains, the shops in the city, and the internet celebrity check-in shop - Big Face Burger. The service is thoughtful, but the price is a bit high.
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Response from Property: Bonjour Wuchang69,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and the stunning views of the snow-capped mountains and the bustling town. It's great to know that you appreciated our thoughtful service as well. We understand that pricing is an important factor, and we strive to provide value that matches the experience. Your feedback is invaluable, and we hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Anonymous User
Superior King Room
Stayed in Jul 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel is very convenient, right in the most lively and prosperous place in town, the service is also very warm and attentive, and the breakfast is a bit simple.
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Guest User
Superior King Room
Stayed in Apr 2024
Family
25 review
3.1/5
Posted on Apr 23, 2024
There was road construction near the hotel and no signs. I walked for a long time and finally got in through the ice cream bucket. The quilt didn't have a quilt cover. It was sandwiched between two large sheets, which was very easy to get messy. The pillow was very uncomfortable and I got a stiff neck on the second day. I called to change the latex pillow on the second night, but it was still uncomfortable because it was too high. I had to make do with it. The faucet in the bathroom was difficult to control. If you are not careful, the water will flow too much and splash all over the countertop. The shower was also difficult to adjust. I was given a bottle of water and sparkling water on the first night, but I was given sparkling water for the next two nights. It's not possible to drink sparkling water all the time in such a cold day! The hotel's parking fee was NZD 50 per night. We found a free one for one night, which was quite close to the hotel. I have stayed in several hotels in Queenstown twice, and Sofitel is the worst hotel for me.
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Guest User
Junior Suite
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The girl at the counter from Heilongjiang, China, provided very good service
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Heidouxiaolaoda
Superior Two Double Room
Stayed in Apr 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The location is very good and very convenient!
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Guest User
Superior King Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Facilities: Good, Hygiene: clean Good environment
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정의
Superior King Room
Stayed in Jun 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jun 19, 2023
There is a Pugbug right in front of you, The location is very good as it is in the center of the city. We saved the parking fee by asking for a free parking lot. It was convenient because the stairs (ramp) connected to one of them, Man st., were right next to it. The staff are welcoming and friendly with a smile!
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Response from Property: Bonjour 정의Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed the convenient location of our hotel and the friendly service provided by our staff.We're glad that our central location allowed you to easily explore the city, and having Ferg Burger right in front of us is definitely a bonus! It's wonderful to know that you took advantage of the nearby parking lot and found it convenient, especially with the stairs connecting to Man Street right next to it.Our team strives to create a welcoming and friendly atmosphere, and we're delighted that their efforts were reflected in their service to you. We believe that a warm smile goes a long way in making our guests feel valued and comfortable.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another excellent experience.Warm regardsPhilip RileyOperations Manager
Guest User
Superior King Room
Stayed in May 2023
Family
10 review
1.0/5
Posted on May 11, 2023
The entire hotel is open for business while being renovated. The hotel is very, very old, so old that it is unsightly. The exterior walls of the hotel should have been renovated, so it looks relatively new. The lights in the room are too dark to read, so I have to read in the bathroom . There are many Indians working in the front desk, guest room and restaurant, very very arrogant service attitude, I found that the quilt is very thin, not the usual hotel quilt, or the thin quilt in summer, I asked for another quilt, the Indian waiter told me, All quilts are like this, just turn up the air conditioner. The service attitude of the white people is not bad. To stay in this hotel, you must speak very good English, and dare to challenge the Indians directly, otherwise you will be pissed off.
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Response from Property: Thank you for providing feedback on your recent stay at Sofitel Queenstown. We appreciate your comments regarding the renovation and understand your concerns. However, we must address the inappropriate and ****** remarks made in your review.At our hotel, we prioritise creating a welcoming and inclusive environment for all guests, regardless of their background. We do not tolerate any form of discrimination or derogatory comments towards our staff members or guests. It is important to treat everyone with respect and courtesy.We apologise if you felt unsatisfied with certain aspects of your stay, such as the lighting and bedding. Our team strives to provide comfortable accommodations and adequate lighting for our guests. We appreciate your feedback, and we will take it into consideration as we continue with our renovation plans and improvements.We would like to emphasise that our diverse team of staff members is valued and respected for their professionalism and dedication. We do not condone generalisations or stereotypes based on nationality or ethnicity.If you have any specific concerns about your experience, we encourage you to reach out to me directly by contacting the hotel so that we can address them in a respectful and appropriate manner.Thank you for bringing this matter to our attention. We remain committed to providing a welcoming and inclusive environment for all our guests.Warm regards,Philip RileyOperations Manager