Featured facilities: Business Center, Massage Room, Laundry Service (On-Site)
Great
133 reviews
9.0/10
1 night
From €23
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9.0/10
Great
DDeeRFOur stay at this inn in Puerto Princesa truly exceeded my expectations. We arrived from a long trip, and even before we could get off the van, a staff member was already there to warmly welcome us and assist with our luggage. That small gesture immediately set the tone for the kind of service they provide—attentive, proactive, and genuinely caring.
Since it was only a short stay, I didn’t expect much at first. But the level of hospitality we experienced was nothing short of exceptional. The staff were consistently courteous, accommodating, and made sure we were comfortable throughout our stay.
It’s rare to come across a place where service feels this personal and effortless. They made us feel well taken care of from the moment we arrived until we left. I would definitely recommend this inn to anyone visiting Puerto Princesa, especially if you value warm and reliable service.
GGuest UserHollywood Hotel Puerto Prinseca
The hotel is modern, new and have very serviceminded and great staff. The hotel room was very clean. Its centrally located downtown and easy to access from the airport. The hotel has a nice restaurant and roof top patio.
The hotel has a good location. It’s. Wry centrally located and still its in a quiet area. You don’t get all noise and exhaust from the trafficked roads. It’s very easy to reach from the international airport. If you like to walk it’s about 1,5 km from the terminal building, or you can easily grab a tuktuk for your convenience.
The facilities are modern, new and good. The beds are comfortable and the linen and towels very good. Feels fresh and nice. There are needed amenities in the room and a waterboiler and coffee. There was also good with space to hang up clothes. Each room also have small safe. It’s possible to open the windows and there is mosquito net. Very smart and useful. The room also have dark curtains so if you like all dark room when sleeping this is possible.
The thing I missed was better water pressure particularly for warm water. It also took some time before warm water flows, but this is informed and is because of the system.
The staff is excellent. During my stay I did encounter some minor things which I needed assistance for. The staff provided very good service and do their utmost to support. They also followed up during the stay and were very caring. They provided a very good impression of professionalism and Philippine hospitality.
GGuilllExcellent staff ensure attentive service, and a clean, comfortable sleep experience is achieved through high-quality bedding and a quiet, inviting atmosphere.
GGuest UserNice hotel and a great location. It was a good experience overall, but the room needed a refresh and we had ants in our room. The couch, curtains, and table cloth needed a really good cleaning, or even better, replacing. Not important for us, but we didn't see an elevator. The staff were very friendly and accommodating as they let us have our free breakfast for dinner as we were leaving very early in the morning.
AAnonymous UserThe location is very convenient since it was just in front of Robinsons Palawan. Check in process was smooth as the staff already checked us in prior to arriving. The complimentary airport transfer was good. The driver was on time. Just had a few hiccups when I initially reserved for a complimentary airport transfer as the socmed admin seems puzzled at first. But just a minor flaw. The room was huge. The complimentary breakfast was excellent especially it’s a buffet. Extra stars for being flexible, was able to give us a packed breakfast since we are leaving early morning. Extra stars also for the helpful and proactive staff. Overall, it was a great stay and would book again when I go back to Puerto Princesa.
GGuest UserWe only stayed here for 2 nights on arrival to PP, then headed to El Nido by van after a visit to the underground river. Staff organised our tour and transport. facilities were brilliant, staff were freindly and efficient. Food was scrumptious. Pool area is beautiful at night. room was very spacious and the bed was comfortable. Highly recommend staying here.
GGuest UserProfessional staff. Small hotel which was very nice for my first island on the Philippines. They offer days out
Tricycles are very cheap to get everywhere.
Room nice and clean. Nice pool area.
Amazing woodcarvings all over the hotel
BBlade.around.the.worldUniversity /University dorm partially turned into a hotel with minimal investment. The result is mostly positive. The hotel is very photogenic so it's easy to get the impression that it's much more swanky than it actually is.. I enjoyed my stay, the staff is friendly, it's clean, surrounded by greenery and nice views. Don't let the name Hotel Palacio fool you, don't expect a palace, the hotel is modest but comfortable. Location wise, it's out of town which was no problem for me as I had prearranged a motorbike during my 7 days stay. For those pending on jeepney public transport or tricycle taxis, places like the baywalk are far away. The van I had organised to the airport early morning with the receptionist was punctually waiting for me. Everything was good. Expect a 3 star property and you won't be disappointed.
SSophia The ExplorerPros:
-Very accommodating and polite staff
-Clean rooms and common areas
-Convenient paid airport pickup and drop-off (₱1,100 pickup via hotel van, ₱600 drop-off via taxi arranged by the hotel)
-Well-maintained swimming pool (approx. 4 ft deep)
-Lounge sunbeds by the pool overlooking both the pool and the beach
-In-house restaurant and small bar available
-Housekeeping is attentive and regularly checks if cleaning is needed
-Comfortable bed; towels and linens smelled and felt clean
-Beach towels available upon request at reception
-Beach view is nice, though only accessible at high tide (around 6:00 PM)
Cons:
-Very isolated location; nothing to see or do outside the hotel
-Free hotel shuttle to Robinsons Mall is helpful but limited to scheduled times
-Breakfast is not worth purchasing if not included in the room
First two days were buffet-style and okay
Last two days were plated and disappointing (small portions, food served cold, long waiting time)
-Air-conditioning in our room was a bit noisy, which was inconvenient since I was working
-Limited activities within the hotel aside from the pool
-Restaurant food and drinks are quite pricey; we relied on Grab deliveries most of the stay
Suggestions for Improvement:
Keep breakfast buffet-style permanently to improve food quality, temperature, and waiting time
Improve coordination of breakfast orders
Consider adding more in-house activities or more affordable dining options
Final Thoughts:
A clean and comfortable hotel with excellent staff, best for guests who plan to relax within the property. Improvements in breakfast service and minor facility upgrades would greatly enhance the overall experience.
TTommy1115I stayed at this hotel with my mother for two nights.
The hotel staff were very kind and responded immediately if we had any problems, which was great!
The room was a little small, but the hot shower was fine and the air conditioning worked well, so we had a comfortable stay!
I'd like to stay at this hotel again the next time I come to Puerto Princesa.
Thank you very much.
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