3-Star Hotels in Sevier County

I booked this Hotel for 6 older ladies to experience Pidgeon Forge. The Location couldn't be better. The rooms are very nice size and the bathrooms are great. All six of the ladies loved the hotel. Now with six older ladies we had some very picky ladies and they loved it. Great places to sit and talk in the lobby, two fire pits to sit and talk if it is chilly out side. Lots of pools and to use. The keep the buffet clean and refilled. One of our ladies is going to bring her whole family there for a family get together because she loved this place so much. I really and honestly don't feel you will be disappointed if you stay here. The staff is great there is always someone at the front desk which I lliked because I had questions. I can't say enough good things about this place but thank you for doing such a great job.

The facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.

I booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!

We travelled from NKY for a weekend of soccer. The Inn By The River was so accommodating and helpful that we will definitely be staying here next time. They helped arrange rooms all together for 50+ people, equipment, food etc. We had NO issues or complaints when we left.

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

We had a couple problems when we got there talked to the front desk was taken care of immediately. All the people there was extremely nice and very helpful. The breakfast was delicious and the place was extremely clean will definitely go back.

Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.

This place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience. I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay. The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room. We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.

This is older facility that could use some updates; however location by stream and within walking distance to everything downtown Gatlinburg is excellent. Room was average but needs attention given to room windows, balcony was dirty (windows, chair, floor). Windows in elevator dirty also. Just needs attention to detail.

環境很安靜，不在街上，房間很大，空間很足了。