MMiyuMiyuFor our two-day trip to Lixian, we chose to stay at Xiangjiagazong Luxury Scenic Resort, drawn by its stunning scenery and numerous positive reviews. To start with, my conclusion is: while the hardware (facilities) is indeed excellent, the soft services don't quite match the price.
The hotel is located halfway up the mountain; you need to take a detour from the main road to reach it, so driving is more convenient. It provides two small parking areas and EV charging stations. Both the views and room facilities are exactly as advertised: clean, tidy, high-quality, and clearly designed with great thought and expense. The floor-to-ceiling windows offer direct views of the lush mountains, and the morning mist creates a truly breathtaking scene. Breakfast was generous, served à la carte (not buffet-style) directly by staff, which was a pleasant experience.
However, the service left much to be desired. On arrival day, I contacted the front desk for luggage assistance, but after a long wait, no one showed up, so I had to carry my bags uphill myself. During check-in, there was no dedicated staff member; an auntie who also handles cleaning duties processed our check-in. The so-called ”butler” service wasn't via WeChat but a regular phone call, and their explanation of nearby walkable attractions was unclear, which was a bit awkward. On the first night, I felt a bit unwell and contacted the butler for cold medicine or altitude sickness medication. Unfortunately, these were not readily available, and we had to purchase an oxygen tank at our own expense. The ”Xiaodu” voice assistant in the room seemed smart but didn't genuinely integrate with the room facilities. The scenic cafe on the 4th floor had beautiful views, but on both occasions we went up, there were no staff, just an empty room.
We didn't encounter the ”warm and hospitable owner” mentioned in many reviews; the owner never appeared throughout our stay, and there was a noticeable lack of a welcoming atmosphere. Overall, the hotel's hardware and scenery are indeed impeccable, making it a great place for photos and relaxation. However, the service experience and attention to detail fell short. The price, several times higher than neighboring hotels, didn't reflect a corresponding value in service. If you're coming purely for the scenery, it's worth a try, but if you're seeking a high-quality, comprehensive experience, you might be slightly disappointed.
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