4-Star Hotels in Lombok

This was a treat as it’s a birthday celebration but it soon turned into a series of unfortunate events. The service and staff are amazing but their rooms have a serious bug problem. We woke up in the middle of the night to find our pillows covered with winged bugs that looked like ants, they were in the pillow and on the pillow, upon inspection there were more on the headboard and on the sofa by the window. We started to also notice dust piles on the floor in the room too, so we suspect they are eating at the wood. It was pretty alarming to find and have bugs crawling on your bed and we soon found out it was on our bags too. A staff member was quick to come to our room to inspect but the main team have already gone home. They allowed us to switch rooms but it looks like the problem is in the other room too. By the bed, more dust piles and on the sofa more bugs. It’s midnight so we sprayed the bed with bug spray and hope no more will crawl on us. As well as this their sink was blocked. We are both adventurous people, slept in the rainforest before, camped etc so we are not scared of bugs but when these could be termites or carpenter ants, our biggest worry is bringing them home. It’s not a nice situation for them either given their buildings are 200 years old. The next morning comes and the situation was not handled like a luxury hotel would. No one came to speak to us about it and no apology until I mentioned it at reception. The room they moved us to was also a smaller one so we effectively paid for a bigger room that we couldn’t stay in, this also wasn’t mentioned. There were positives like free bike usage, good cocktails, board games in lobby and a clean pool but I wouldn’t say this is a luxury hotel but more like a 3 star hotel with a 5 star mask. All in all, a birthday that wasn’t a treat.

Pondok Santi Estate is truly an exceptional place to stay. We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel. Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive. The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special. What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay. Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort. We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.

The hotel's location is fantastic, right on the beachfront with private sun loungers. The staff are welcoming, and there's a tap outside each villa to rinse off sand after the beach. We were greeted wonderfully and checked in immediately as our room was ready. They promptly brought welcome drinks and cold towels. Regarding the downsides: there are no disposable toothbrushes or body lotion. The water isn't in disposable bottles but in a carafe that you have to refill yourself in the lobby. The room is very dark with insufficient lighting. The windows aren't airtight, leading to high street noise, especially when the call to prayer starts at night. The refrigerator is also very noisy. The air conditioner is positioned to blow directly onto the bed, so we had to sleep with our heads at the foot of the bed. The AC is also loud. There were strange worm-like caterpillars crawling in the bathroom and room. There are no power outlets near the beds. Breakfast is à la carte, with an additional buffet offering vegetables, fruits, cheese, cold cuts, and pastries. The breakfast food isn't very good; poached eggs were overcooked. A plus is that you can order several dishes from the menu. The latte coffee was very bitter, and I had to add milk myself. I believe the price for this hotel is too high. The only plus is the location – it's conveniently situated a 10-minute walk from the port and has a beach spot where you can see turtles.

The hotel's location is a bit odd; it feels like it's meant to be a配套 hotel for the Mandalika Circuit, but it's not even close to it. The beach right outside isn't great either. The upside is its proximity to the amazing cliff, which is a fantastic attraction, and the beach next to it is superb.

Small, but cozy rooms with their own saltwater pool (they add chlorine). There's no wardrobe for clothes or luggage. The staff are like penguins; they won't move until you kick them. Breakfast will fill you up, but it's nothing fancy. You can hear music from Gili Trawangan at night, but it doesn't disturb your sleep. The atmosphere is friendly. The restaurant cooks well, but there's a 21% surcharge, so we had dinner at the restaurant in front of the hotel.

LOVED this hotel!!! Hands down the most beautiful hotel on the island. This place offers stunning beach vibes with little apartments and lovely outdoor spaces that make it so easy to relax and soak up the island lifestyle. We actually rented bikes and rode around the entire island, and this was easily the most beautiful hotel we saw! The pool is the absolute main feature here—great cocktails and an amazing vibe. The rooms were nice, and the outdoor shower was the cutest touch! My only minor critique regarding the room would be the lack of shower gel holders and towel rails near the actual shower itself. Food-wise, breakfast was incredible. It can take quite some time—you could easily spend an hour there—but it wasn't a problem for us because they bring out croissants and pastries while you wait, keeping you full while you enjoy the beautiful views. An absolutely stunning stay, I can't wait to go back!

The hotel's environment is good, but the sign at the main entrance isn't very noticeable, so be careful not to miss it. Once inside, the place is quite spacious. For the price, it's very good value for money. The rooms have balconies, making for a very comfortable stay.

location: 4.5/5 - not far from the airport. about 40 mins to an hour. secluded. perfect for staying in and spending time and money on the services they provided service: 4.9/5 - the staff are friendly, attentive, helpful all that without being ‘too much’. any requests must be liaised through whatsapp, since they don’t have a phone in the villa, they will reply within 10 minutes. the 0.1 minus was bc i put a special request and they didn’t bother to do it. tried to book a massage appointment last minute too bad they have no availability. food: dinner 5/5 - prices after tax are still very affordable. had steak & frites for less than rm60 (Malaysia could neverrrrr). cocktails selections are good and strong. breakfast 4.5 - wide selections but nothing extraordinary. they have eggs station but the eggs were bland. your normal breakfast buffet spread mix of both asians and western price: a little on the higher side and i’ve spent a fair share of staying in nice resorts around Lombok but no complaints because i know what i wanted

Excellent hotel with a very diverse and delicious breakfast. The staff are pleasant and kind. The hotel grounds are large and clean. The rooms are cozy and have everything you need. I loved everything about it, and if I return, it will only be to this hotel!

Very close to Kuta Beach, just a few minutes walk. The room is very average, with a door inside, which is weird. The breakfast environment is very good, you can see the sea. The breakfast is self-service, with quite a few varieties, and the taste is very Indonesian, which is not accustomed to it