Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
94 reviews
9.3/10
1 night
From €91
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9.7/10
Amazing
MMatt NasirPondok Santi Estate is truly an exceptional place to stay.
We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel.
Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive.
The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special.
What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay.
Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort.
We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.
GGuest UserThe hotel's location is fantastic, right on the beachfront with private sun loungers. The staff are welcoming, and there's a tap outside each villa to rinse off sand after the beach. We were greeted wonderfully and checked in immediately as our room was ready. They promptly brought welcome drinks and cold towels.
Regarding the downsides: there are no disposable toothbrushes or body lotion. The water isn't in disposable bottles but in a carafe that you have to refill yourself in the lobby. The room is very dark with insufficient lighting. The windows aren't airtight, leading to high street noise, especially when the call to prayer starts at night. The refrigerator is also very noisy. The air conditioner is positioned to blow directly onto the bed, so we had to sleep with our heads at the foot of the bed. The AC is also loud. There were strange worm-like caterpillars crawling in the bathroom and room. There are no power outlets near the beds. Breakfast is à la carte, with an additional buffet offering vegetables, fruits, cheese, cold cuts, and pastries. The breakfast food isn't very good; poached eggs were overcooked. A plus is that you can order several dishes from the menu. The latte coffee was very bitter, and I had to add milk myself. I believe the price for this hotel is too high. The only plus is the location – it's conveniently situated a 10-minute walk from the port and has a beach spot where you can see turtles.
GGuest UserExcellent location. It's a one-minute walk to the sea, and you get gorgeous sunsets right on your doorstep. The rooms are spacious, and the bathroom is large and comfortable with a stylish interior. There are only 20 rooms, making it a small and cozy place.
Like most hotels in Indonesia, there's an issue with room cleaning; you often have to remind them to change the linen, and the towels can be stained.
Another downside is the window screen in the bathroom—it makes it very hot during the day, lets insects in, and loud music from Rabbita often blasts through.
Overall, it's a good, comfortable hotel. We stayed for 6 nights.
GGuest UserThe most annoying thing: the bar/restaurant operates separately from the hotel, and there's no way to pre-authorize your credit card. As a result, you're constantly paying: breakfast, lunch, after-work drinks, dinner... it's impossible to leave without cash.
The hotel staff isn't very efficient: we asked for water, we never got it; we asked for a towel change, the cleaning lady didn't do it; and when we asked to reserve a horse-drawn carriage to take us to the pier, they forgot...
VVery Curious ApeTotal 4 buildings. Deluxe Ultimate Rooms, in a 4-storey building at the back, are newer and very beautifully furnished. Deluxe Classic rooms (in 3-storey buildings) look rather old and worn and some of them (in the first building, nearest to the reception, are under renovation). Some construction work is being carried out now next to the reception and in the first hotel building - thankfully, I didn't hear any noise or disturbance from my room. Reception is very drab-looking and dimly lit and the tiny lobby is not a place you wish to hang around. Standard check in time is overly late, at 3 pm. Didn't use the 2 pools as I was there in the rainy season and most days, it rained on and off throughout the day. New hotel restaurant at the back is air-conditioned (there's outdoor dining area too), very clean and exudes great ambience! Buffet breakfast has lots of choices - some of the selections are good (pizza, finger food and some of the hot dishes) while others, like the pastries (limp and cold) and chilled items (pretty but excessively sweet desserts) didn't appeal to me. Wifi was painfully slow and frequently got disconnected in the room - the strongest signals are in the restaurant and reception. Overall, I love the spacious, beautiful and well furnished new Deluxe Ultimate room, the greenery all around and the friendly staff service.
AAsyirahGreat location & amenities. Easy to check in as the staff will be there 24/7, may contact them via apps for any inquiries. This is the view of Rinjani from Cabin 1 - executive suite. Recommended!
Zziiiiiiiiiilocation: 4.5/5 - not far from the airport. about 40 mins to an hour. secluded. perfect for staying in and spending time and money on the services they provided
service: 4.9/5 - the staff are friendly, attentive, helpful all that without being ‘too much’. any requests must be liaised through whatsapp, since they don’t have a phone in the villa, they will reply within 10 minutes. the 0.1 minus was bc i put a special request and they didn’t bother to do it. tried to book a massage appointment last minute too bad they have no availability.
food:
dinner 5/5 - prices after tax are still very affordable. had steak & frites for less than rm60 (Malaysia could neverrrrr). cocktails selections are good and strong.
breakfast 4.5 - wide selections but nothing extraordinary. they have eggs station but the eggs were bland. your normal breakfast buffet spread mix of both asians and western
price: a little on the higher side and i’ve spent a fair share of staying in nice resorts around Lombok but no complaints because i know what i wanted
GGuest UserAbsolutely loved the vibe here! It feels like a real tropical hideaway, very authentic and oriental with beautiful wooden details throughout. It’s so nice to stay somewhere with character instead of a standard chain hotel. The stay was perfect—the breakfast was delicious with lots of variety, fresh juices, and local dishes. And hearing the ocean waves from the room at night? Pure meditation. I slept like a baby
NNikolai LavrentevI recently stayed at this hotel and honestly… I’m still kind of amazed, though I can’t quite put my finger on exactly why. It’s one of those places that just feels good the moment you arrive — or at least, I think it did. Something about the whole atmosphere gave off this calm, welcoming energy, even if I can’t fully explain it.
The overall experience was… honestly, really lovely. I don’t know if it was the way everything seemed to run so smoothly, or just the general vibe, but it made me feel comfortable in a way that surprised me. Everyone I interacted with seemed genuinely nice — or at least, it felt that way — which made the stay feel more personal and warm.
There was this sense of everything being thought through. I couldn’t necessarily point to one specific thing that made it stand out, but the combination of everything — the ambiance, the way things were handled, just the overall feeling — made it seem almost effortless. It’s like everything worked together quietly in the background to make the stay good without needing to shout about it.
Even though I can’t name exact details, I had this strong sense throughout my time there that I was being taken care of in a subtle, reassuring way. It wasn’t loud or flashy, just consistently good. The environment felt balanced, almost like it understood exactly how to make guests feel at ease without trying too hard.
I left feeling genuinely happy and strangely relaxed — the kind of feeling that sneaks up on you when everything just… works. And even if I can’t explain every reason why, I know I walked away with a really positive impression. I’d absolutely consider staying here again. Probably more than just consider, honestly.