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9.7/10
Amazing
SSlavnaExcellent hotel! The staff were incredibly friendly. In our case, they quickly helped us resolve an issue with visiting the hospital; they literally walked us there, sorted everything out, and accompanied us back. The location is very convenient. We walked from the pier upon arrival, and for our return, the hotel arranged a horse-drawn carriage for us at the specified time. The excursions we booked departed directly from the hotel's jetty. The hotel beach is clean, and you can swim with turtles on your own. If you swim to the left, you'll see lots of baby turtles! 😊 The breakfasts are delicious! We ordered room service, and it was brought exactly on time, beautifully presented, tasty, and diverse! 👌👍 Out of 8 hotels in Bali, this one and one other had truly exceptional breakfasts! The rooms are clean! This was a huge plus! Also, there's a French press coffee maker in the room, which is a lovely touch; it's so convenient to start the morning right with a delicious cup of coffee. The hotel grounds are green and well-maintained! I enjoyed the massage, especially having a massage table in a separate spa area. I highly recommend this hotel!
GGuest UserThis was a treat as it’s a birthday celebration but it soon turned into a series of unfortunate events.
The service and staff are amazing but their rooms have a serious bug problem.
We woke up in the middle of the night to find our pillows covered with winged bugs that looked like ants, they were in the pillow and on the pillow, upon inspection there were more on the headboard and on the sofa by the window. We started to also notice dust piles on the floor in the room too, so we suspect they are eating at the wood.
It was pretty alarming to find and have bugs crawling on your bed and we soon found out it was on our bags too.
A staff member was quick to come to our room to inspect but the main team have already gone home. They allowed us to switch rooms but it looks like the problem is in the other room too. By the bed, more dust piles and on the sofa more bugs.
It’s midnight so we sprayed the bed with bug spray and hope no more will crawl on us. As well as this their sink was blocked.
We are both adventurous people, slept in the rainforest before, camped etc so we are not scared of bugs but when these could be termites or carpenter ants, our biggest worry is bringing them home. It’s not a nice situation for them either given their buildings are 200 years old.
The next morning comes and the situation was not handled like a luxury hotel would. No one came to speak to us about it and no apology until I mentioned it at reception. The room they moved us to was also a smaller one so we effectively paid for a bigger room that we couldn’t stay in, this also wasn’t mentioned.
There were positives like free bike usage, good cocktails, board games in lobby and a clean pool but I wouldn’t say this is a luxury hotel but more like a 3 star hotel with a 5 star mask.
All in all, a birthday that wasn’t a treat.
IIldar Z.A wonderful hotel, and its greatest asset is its staff, who make every stay truly unforgettable.
The pool is always clean, and the rooms are cozy and well-maintained. The room is stocked with all the necessary natural toiletries: shampoo, shower gel, dental kit, hair conditioner, body lotion, aloe vera cream, and even a pleasant-smelling repellent. We didn't use it, though—the staff sprayed the room every evening for insects, so we never had any bites.
We ate lunch outside the hotel once and regretted it—we had stomach problems. After that, we ate exclusively at the hotel every day and were absolutely delighted. The breakfasts are simply superb: you can order them in advance from a very extensive menu, including vegan and halal options. You can choose to have them served in your room, in the restaurant, or right on the beach. We always had breakfast on the beach at a table right by the sea—an unforgettable experience.
There's a swimming pool and a bar on site, serving arguably the most delicious pizza. The beach is magnificent: sun loungers and large enclosed beds where you can relax and admire the sea. But the real highlight is the turtles swimming right off the shore and the multitude of beautiful fish.
The hotel also provides complimentary bicycles, allowing you to cycle around the entire island (about 7 km).
A huge thank you to all the staff for our unforgettable stay and for sharing New Year's Eve with us. We will definitely be back ❤️
AAnastasiaGSea Shell Hotel Gili is a small and cozy hotel where we stayed for two nights during our trip to the Gili Islands. The hotel is located inside the island rather than directly on the beach, but the ocean is still within easy walking distance — just a short walk to the left side of the island. Considering the size of Gili, the location is actually quite convenient and quiet.
Our room was spacious with a large comfortable bed, perfect for relaxing after a day in the sun. The bathroom was also quite big with good plumbing — hot water was always available and the water pressure was strong. Overall everything was clean and well maintained.
One small thing that felt a bit strange was that we were given only one towel per person. If a place positions itself as a hotel rather than a guesthouse, it would be nice to have at least two towels per guest.
Another detail we didn’t love was the drinking water system. Water is provided in a jug rather than sealed plastic bottles. While it may be more eco-friendly, personally I feel a bit more comfortable when the drinking water comes in sealed bottles.
The hotel has a large swimming pool which looks nice, although we didn’t end up using it — when you’re on Gili, swimming in the ocean feels like the obvious choice.
Breakfast was probably the most disappointing part of the stay. There is a menu, but in reality there aren’t many options to choose from. On the second morning about half of the menu was unavailable when we tried to order, and no explanation was given.
Amsterdam - Good cafe near the hotel :) in the end we sorted out our breakfast there
Overall, Sea Shell Hotel Gili is a decent option if you’re looking for a quiet place to stay with spacious rooms and a good bathroom. It’s not perfect, but for a short stay on the island it worked well enough.
GGuest UserI stayed for a week again this time. This was my first time in a room at the very back of the building, and I really enjoyed the spaciousness and the view from the room. All the staff at Shima Hotel greet us with a smile, which always makes us feel so happy. We'll be staying again next year!
GGuest UserGreat hotel, close to the beach and port, also lots of bars and restaurants which are walking distance. Room itself was good, shower was partial outside so it got warm, humid as soon as you come out the shower you’re hot again, also the shower had a little mould between the tiles. Bed was comfy, restaurant for dinner was good, I did book breakfast but we never went for three nights. Staff were helpful, laundry service was fast, pool was nice. Sadly no gym, but overall was good and would stay here again!
GGuest UserHoliday Resort Lombok is an amazing resort with friendly and helpful staff, nothing was too much of an inconvenience for them, they all greeted you with a smile and a hello.
The resort itself has amazing facilities and is right on the beach. Watching the sunset from the resort was absolutely stunning whilst the locals surfed. The restaurant's meals were delicious and not over priced. The two pools were a nice place to swim and relax. My son enjoyed the gym as well.
I would definitely stay at Holiday Resort again. Thank you for a great stay.
TTiOkudA wonderful hotel with amazing breakfasts, a really beautiful beach, and decent massages.
We ordered food from the restaurant a few times – it took a long time to arrive and tasted about 5/10, but the breakfasts were incredibly delicious and varied.
The location isn't great if you plan on actively exploring the island, but if you're looking for solitude and just want to relax at the hotel, it's perfect.
The nearest decent store (M-Mart) is about a 15-minute scooter ride away. There's nothing else nearby – no shops, no cafes. Within walking distance, there are only local stalls with a questionable selection of products.
Its location proved inconvenient for island excursions; it took too long to get anywhere.
About a 15-minute scooter ride away, there's a beach for beginner surfing, and from there you can also take a boat to more serious waves.
Be aware that you can't call a Grab or Gojek taxi from the hotel; you'll have to use the hotel's transfer service, which charges triple the taxi fare.
The hotel offers scooter rentals, but the price is also inflated. You could rent one for a day to get to Kuta and rent from locals there.
We had a room with direct pool access, but we never swam in it. I don't recommend spending extra for it. The area around it seemed dubious, with lots of insects (mosquitoes, large spiders), several big lizards and geckos, and I even saw a rat jumping through the tree branches once.
TtlapeachIn terms of the service this hotel offers, the friendliness of the staff, the breakfast, the things that there are to do at the hotel (2 pools, full gym, 24h massage room, 24h room service), all of those elements are beyond excellent. Our only issue with this hotel was the room. We didn’t feel like the room was completely unclean and the sheets smelled fresh, but there were obvious stains that they did not manage to get out. The overall state of the room looked fine, but the lighting of the room wasn’t very good to begin with, so it’s difficult to fully gauge cleanliness. Something else that bugged me was the closet door, that has an automatic light that turns off/on when the closet is closed/open that would not fully close, which kept the light on. I had to fold out our paper room key pouch and stuff it in between the rolling doors to keep the closet shut so the light would stay off. Lastly, the hotel only provided shower towels in the room, no face or hand towels, which is strange as it is usually standard to provide at least a 2nd set of towels that are to be used at the sink. Overall, I still very much do recommend this hotel for travellers who would like a relaxing stay with a great pool and lots of good restaurants in the area, and extremely close to Senggigi Port, however, little issues such as the ones listed could also be an issue for some.
VVorizzardI would like to warmly thank the bale sasak team for their exceptional welcome and impeccable service. Every staff member contributed to making my stay unforgettable with their kindness and availability. The facilities were perfect, and the atmosphere was relaxing. Thank you again for everything; I hope to return soon!
Special thanks for Pedro the goat! I want to see you again brother!