Featured facilities: Swimming Pool, Spa, Children's Pool
Great
126 reviews
9.3/10
1 night
From €27
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Top 4 4-star select hotel in Surabaya
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Discover our curated selection of 4-star select hotels in Surabaya for your next stay
No.
1
9.3/10
322 reviews
Four Points by Sheraton Surabaya, Pakuwon Indah
Hotel near Wiyung, Wiyung
Highlights
Live traditional music performances onsite
A lagoon rooftop pool on the sixth floor for fitness
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No.
2
9.2/10
252 reviews
Four Points by Sheraton Surabaya, Tunjungan Plaza
Hotel near Tunjungan, Tegalsari
Highlights
24-hour gym and sparkling outdoor pool
Unwind at the bar with lobby lounge cocktails
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No.
3
9.4/10
251 reviews
Platinum Hotel Tunjungan Surabaya
Hotel near Tunjungan, Genteng
Highlights
Family Suite with kitchenette and bathtub
Two outdoor pools with stunning amenities
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No.
4
9.2/10
96 reviews
Morazen Surabaya
Hotel near Genteng, Genteng
"Great stay!""Great service"
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Latest Reviews for Surabaya hotels
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Browse reviews and ratings from real guests to find the 4-star Surabaya hotels that suits your needs.
9.7/10
Amazing
Bbaxia124The room was spacious with two bathrooms. I did notice the bedding was a bit dirty, but they sent someone to change it, so that was fine. The hotel is right next to a mall, which was great for food and shopping. We had to leave early for Seibu Waterfall the next morning, so we didn't get to try breakfast. This hotel seems perfect for young people.
WWidia Yanelyn”The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!”
GGuest UserSince April, this hotel is my go to Hotel for Surabaya trip.
Been more than 4 times.
Everything ok as usual, but the coffee machine wasnt working well this last 2 months.
Downgrade on amenities due coffee brand and mineral water brand 😌 can’t brag about the hotel more to my colleagues. BUT the snack in the room are for free! 2 snacks and 1 instant noodle, just found out on our last night.
Ow, surprisingly they gave me a thank you cake?
! Nicely done.
The restaurant on rooftop, food quality not really good - lack of flavor and dry chickens, limited menu, so its all need to be improved, price wise OK.
The hotel location and others
Overall OK.
Still gonna be my go to hotel for next!
LLtataThe hotel overall was acceptable, quite small and not very spacious, which made the stay for family slightly uncomfortable.
Unfortunately, early check-in was not available, which was inconvenient after a long journey.
I was assigned a corner room near the emergency exit, which was less ideal due to limited views and occasional noise. The refrigerator also had a strong damp and musty smell, as if it had not been properly cleaned or used for a long time.
In addition, the bed sheets had many visible stains, which was disappointing and concerning, especially since I noticed similar complaints in other reviews. Cleanliness should be a top priority, and this issue significantly affected my overall comfort.
With better maintenance, improved cleanliness, and more flexible check-in options, the overall experience could be much better.
GGuest UserVery good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
Hotel near Tunjungan, Genteng 37.5% of visitors choose this area
Price per night from:€20
9.0/10
Great
GGuest UserStayed at Novotel Samator Surabaya Timur from January 15 to 18 in an Executive Room with one double bed. The room was spacious, modern, and well-maintained, with a comfortable bed and excellent city views. The staff were friendly and attentive, ensuring a smooth check-in and a pleasant stay. The outdoor swimming pool was clean and relaxing, perfect for unwinding after a day out. I also enjoyed the hotel’s spa services, which were professional and rejuvenating. Overall, it was a delightful three-night stay combining comfort, hospitality, and great facilities—highly recommended for both business and leisure travelers.
AAilianbaochongfubaoI wouldn't recommend this hotel. While the service was somewhat warm, the variety and taste of the breakfast food were the only highlights. The room was tiny, and the in-room facilities were mediocre, at least significantly smaller than other hotels in the same price range. The most unbearable part was the terrible soundproofing. For two consecutive nights, my neighbors were different groups leaving in the early morning to see the volcano, and I could hear their every word clearly, making it impossible to sleep. This poor sleep quality directly affected my business schedule during the day.
Hotel near Jemursari, Wonocolo 37.5% of visitors choose this area
Price per night from:€21
8.9/10
Very Good
GGuest UserThe room was large and spacious, and the beds were very comfortable. It also featured a big bathtub; however, there was NO hot water during the night (hot water returned in the morning).The sink was not flushing. For a one-night stay, it was tolerable it was not a major issue.
NNmaizirRoom: Good, although my request for city view was declined. They said the room with city view was full. Too bad. I got the room with bad view 🥺
Service: Fast. Time for check-in fast as well as time for check-out. They serve very well. I asked for room service and it was fast. Nicely done
Food: Good comforting food. But for the pastry was so-so. The last day we stayed there, they prepared our early breakfast for takeaway, very good pacakaging. The Indonesian food was ok and many variations to choose
Amenities: Poor. The towel was not proper to use, too old & we don't get fully amenities, for that we need to call for it. Need to improve.
Will I stay there again?... Well, may be. Someday. But Aria not in the top of my list 😅🙏
AAnonymous UserBefore I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Which 4 star hotels in Surabaya have a swimming pool?