Featured facilities: Swimming Pool, Spa, Children's Playground
Very Good
76 reviews
8.7/10
1 night
From US$28
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Top 4 4-star select hotel in Surabaya
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Discover our curated selection of 4-star select hotels in Surabaya for your next stay
No.
1
9.3/10
325 reviews
Four Points by Sheraton Surabaya, Pakuwon Indah
Hotel near Wiyung, Wiyung
Highlights
Live traditional music performances onsite
A lagoon rooftop pool on the sixth floor for fitness
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No.
2
9.2/10
254 reviews
Four Points by Sheraton Surabaya, Tunjungan Plaza
Hotel near Tunjungan, Tegalsari
Highlights
24-hour gym and sparkling outdoor pool
Unwind at the bar with lobby lounge cocktails
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No.
3
9.4/10
253 reviews
Platinum Hotel Tunjungan Surabaya
Hotel near Tunjungan, Genteng
Highlights
Family Suite with kitchenette and bathtub
Two outdoor pools with stunning amenities
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No.
4
9.2/10
96 reviews
Morazen Surabaya
Hotel near Genteng, Genteng
"Great stay!""Great service"
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Latest Reviews for Surabaya hotels
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Browse reviews and ratings from real guests to find the 4-star Surabaya hotels that suits your needs.
9.7/10
Amazing
HHO700827Clean and comfortable hotel with a fantastic location right next to a shopping mall. It's easy to load and unload luggage with convenient parking. The soundproofing is pretty good, and you can really see the ocean from the room. I'd definitely want to stay here again.
Ttiramitathe room is really comfy, the breakfast was great, but i hape there’s another option for the savory one, especially the western food. the coffee was really good even though it came from a coffee machine, i got a 7th floor room and the night view was great, also really close to Graha Pena, there are a plenty options of food there, so if you’re hungry at night, just walk for 15-20 minutes and you’re arrived
for me the location was great, near to airport and some of bus offices, but in front of it was a train track, so even at night it kinda noisy, the room isn’t a soundproof room, i can hear a lot of noises from the room besides me
AAngelaGrace16Requested for an early check in as I had to check out at 6am the following day and they tried their best to accomodate to my request, thank you! Room is clean, spacious! Only downside was that my fridge was not switched on and there is no bidet in the toilet! Other than that I think its worth the stay!
HHadi_MulyonoThis is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.
GGuest UserVery good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
Hotel near Tunjungan, Genteng 33.3% of visitors choose this area
Price per night from:US$23
9.0/10
Great
BbencolThe facilities are complete and the transportation is convenient. The reception staff provided excellent service. The room space is decent, and there's a sofa you can lie on.
AAilianbaochongfubaoI wouldn't recommend this hotel. While the service was somewhat warm, the variety and taste of the breakfast food were the only highlights. The room was tiny, and the in-room facilities were mediocre, at least significantly smaller than other hotels in the same price range. The most unbearable part was the terrible soundproofing. For two consecutive nights, my neighbors were different groups leaving in the early morning to see the volcano, and I could hear their every word clearly, making it impossible to sleep. This poor sleep quality directly affected my business schedule during the day.
Hotel near Jemursari, Wonocolo 33.3% of visitors choose this area
Price per night from:US$27
8.8/10
Very Good
NNmaizirRoom: Good, although my request for city view was declined. They said the room with city view was full. Too bad. I got the room with bad view 🥺
Service: Fast. Time for check-in fast as well as time for check-out. They serve very well. I asked for room service and it was fast. Nicely done
Food: Good comforting food. But for the pastry was so-so. The last day we stayed there, they prepared our early breakfast for takeaway, very good pacakaging. The Indonesian food was ok and many variations to choose
Amenities: Poor. The towel was not proper to use, too old & we don't get fully amenities, for that we need to call for it. Need to improve.
Will I stay there again?... Well, may be. Someday. But Aria not in the top of my list 😅🙏
AAnonymous UserThe room was clean and odor-free. The front desk service was excellent, very warm and welcoming, and they even had a Chinese-speaking staff member. The view from the back of the hotel was expansive and offered a great landscape, especially for watching the sunset. I originally booked a twin room, but the front desk upgraded me to a king room for free. Thumbs up! 👍
AAnonymous UserBefore I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Which 4 star hotels in Surabaya have a swimming pool?