4-Star Hotels in Surabaya

We had a very pleasant stay at Aloft Surabaya Pakuwon. The hotel is new, modern, and very well maintained, with clean rooms and excellent facilities. The bed was very comfortable, which made for a great night's sleep. The buffet breakfast offered a good variety of food. A special thank you to Mr. Arul, who was exceptionally friendly, attentive, and helpful throughout our stay. His warm hospitality made our experience even more enjoyable. The 24-hour gym is a great bonus for guests who like to work out at any time of the day. One thing to note is the location. The hotel is next to Pakuwon City Mall, which is different from Pakuwon Mall. If your main destination is Pakuwon Mall, expect about a 40-minute Grab ride depending on traffic. Overall, we had a great experience at Aloft Surabaya. The comfortable rooms, excellent service, and modern facilities make it a hotel I would happily recommend and stay at again.

the room is really comfy, the breakfast was great, but i hape there’s another option for the savory one, especially the western food. the coffee was really good even though it came from a coffee machine, i got a 7th floor room and the night view was great, also really close to Graha Pena, there are a plenty options of food there, so if you’re hungry at night, just walk for 15-20 minutes and you’re arrived for me the location was great, near to airport and some of bus offices, but in front of it was a train track, so even at night it kinda noisy, the room isn’t a soundproof room, i can hear a lot of noises from the room besides me

The hotel environment is nice, and the breakfast is good. It even has a swimming pool. The pool isn't big, but the water is very clean. The service is very warm and welcoming, with staff at the entrance to help open doors and carry luggage. I really like it here.

I stayed at this hotel for three nights. Overall, the stay was fine, but my experience at check-in could have been much better. I arrived earlier than the standard check-in time and was informed that early check-in would require an additional charge. I explained that I had just completed a long journey and was hoping for some flexibility, but the receptionist insisted that check-in was only available at 2:00 PM. Fortunately, after waiting for some time, they eventually allowed me to check in earlier. I understand that hotels have policies regarding check-in times. However, I believe a more flexible and customer-oriented approach, especially when rooms are already available, would greatly improve the guest experience. Many other hotels are able to accommodate such requests without unnecessary rigidity. I hope the hotel will consider providing more flexible and welcoming service in the future.

The room could use a proper deep clean as you can see grime in places like the shower head or the toilet flush but overall it was a nice suite. The complimentary drinks and snacks were very generous. The breakfast boxes were great and the laundry was fast and effective but I realized later that they didn’t return my laundry bag which was disappointing. Also it took a long time for the reception to confirm whether they could get my laundry done within 14 hours and they passed me along to a lot of different people to confirm that.

ARTOTEL TS Suites Surabaya (historically known as TS Suites Surabaya or listed as ARTOTEL Hayam Wuruk Surabaya on some booking channels) is a trendy 4-star lifestyle boutique hotel with best locations

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

Not sure if it's because there are fewer family rooms, but the sheets were quite old. The stay was okay though, I really like this hotel and have stayed here frequently before, but it really needs a renovation.

The room was spotless, with pristine white sheets and duvet covers, gleaming floors, and no unpleasant odors in the bathroom. The bedding was comfortable, with soft mattresses and pillows, and the soundproofing was excellent, allowing for a quiet and good night's sleep. The front desk staff were warm and attentive, check-in was quick, and they were always ready to answer questions and proactively assist with luggage. Great value for money, with affordable prices, comprehensive facilities, and a good variety of delicious breakfast options. Overall, it exceeded expectations.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!