Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
124 reviews
9.2/10
1 night
From CAD 55
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9.7/10
Amazing
GGuest UserI'd highly recommend this hotel to everyone! It offers incredible value for money. All the staff were so welcoming and the hotel facilities are top-notch. It was my first time staying on the 23rd floor and the view was amazing. The gym and pool were very clean, and there's even a bar. It's truly a perfect place to relax.
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
Hotel near Wiyung, Sambikerep 9.1% of visitors choose this area
Price per night from:CAD 176
9.5/10
Amazing
GGuest UserThe rooms have all been renovated and everything is perfect. Even the hallways aren't outdated and feel clean. All facilities are well-maintained, including the swimming pool, jacuzzi, sauna, and steam room. Only breakfast requires a bit of a wait because it's high season and many people are on staycation, but overall, it's good.
GGuest UserOne of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
Hotel near Wiyung, Wiyung 9.1% of visitors choose this area
Price per night from:CAD 104
9.2/10
Great
GGuest UserFirst time in Surabaya . Very very terrible experience at Swiss Belinn hotel .
First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !
Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god that moment I’m done changing !
Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side(I slept at right side ) ! The following is 447 am someone knock my door again !
I on my light and dare not to sleep anymore !
Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport
Hotel location is really good , breakfast nice too .
AAnonymous UserWe enjoyed our stay here. The staff is very polite and helpful.
When we went to our room, we noticed a smoke smell, so they changed it, and the next room was good. Even though the hallway smelled like smoke pretty bad.
Bed and pillows are good. Shower is good. Enough space to place your things.
The pool is nice, there are table and chairs but no beds unfortunately. The pool is on the first floor so it’s mainly in the shades. The gym is small.
Breakfast was okay, lots of options like pancakes and waffles. But the coffee was terrible. Nobody could drank it. We asked for a new batch but it didn’t come.
It’s close to malls and other restaurants, but you have to cross a busy street.
Hotel near Tunjungan, Genteng 54.5% of visitors choose this area
Price per night from:CAD 33
8.9/10
Very Good
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
GGuest User📍Location
(+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby.
(-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather.
🏠 Room Facilities
(+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, air dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room.
(-) The lights in the room are dim, which makes the room unsuitable for work. Toilet issue is of low quality. No fridge. Cuttlery are provided with charge.
🏨 Hotel Facilities
(+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PCs are available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby.
(-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough.
👥 Service
(+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.