Featured facilities: Swimming Pool, Personal Trainer, Spa
Amazing
235 reviews
9.5/10
1 night
From THB 2,348
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10/10
Outstanding
PpepihappyfamilyThis time, we tried a family staycation at a newly soft-opened hotel. Thanks to a promotion, we got a room upgrade to a two-bedroom unit. The room was incredibly spacious, comfortable, and well-equipped with amenities, including a kitchen complete with a refrigerator, water dispenser, washing machine, and stove. There was also a living room area and a dining table. The city view from the room was stunning, I loved it! The elevator provides direct access to the room's front door. There are plenty of facilities available, such as a mini-theater, karaoke, library, playground, fitness center, spa, and sauna. I would love to come back and stay here again if I get the chance! 😄
MMiyalvtuzheA truly excellent hotel.
The environment is stunning. I had expected rain for my trip, but the weather turned out to be perfect, and I got to see some beautiful scenery.
The hotel has a pool, which is fantastic for anyone who loves to swim. I was on a business trip, so unfortunately, I didn't have time to enjoy it.
The staff's service attitude was exceptional. What impressed me most was that every morning at breakfast, they remembered my name when they saw me.
It was a wonderful stay, and I'll definitely be back here the next time I visit Surabaya.
Breakfast was also delicious.
PPpnmfLocation is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.
GGuest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
Uuow31This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep.
The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality.
I would not hesitate to stay here again on my next visit.
Ssky728This hotel is usually my first choice whenever I come to Surabaya. The location is great, making it easy to get around and find places to eat. The price is reasonable too, and they offer breakfast in the mornings. I'm just used to it!
JjetlaggerLovely property! Thank you for such a nice stay. Room was spacious, super clean and bed was comfortable. Pool area although busy had a great view and not so deep for swimming. Breakfast was delicious and plentiful variety.
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Which 5 star hotels in Surabaya have a swimming pool?