5-Star Hotels in Surabaya

This time, we tried a family staycation at a newly soft-opened hotel. Thanks to a promotion, we got a room upgrade to a two-bedroom unit. The room was incredibly spacious, comfortable, and well-equipped with amenities, including a kitchen complete with a refrigerator, water dispenser, washing machine, and stove. There was also a living room area and a dining table. The city view from the room was stunning, I loved it! The elevator provides direct access to the room's front door. There are plenty of facilities available, such as a mini-theater, karaoke, library, playground, fitness center, spa, and sauna. I would love to come back and stay here again if I get the chance! 😄

A truly excellent hotel. The environment is stunning. I had expected rain for my trip, but the weather turned out to be perfect, and I got to see some beautiful scenery. The hotel has a pool, which is fantastic for anyone who loves to swim. I was on a business trip, so unfortunately, I didn't have time to enjoy it. The staff's service attitude was exceptional. What impressed me most was that every morning at breakfast, they remembered my name when they saw me. It was a wonderful stay, and I'll definitely be back here the next time I visit Surabaya. Breakfast was also delicious.

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

As always, it is a very good hotel in Surabaya. Even During Ramadan, their breakfast spread is really huge. Love Thế Brazilian restaurant! Specially need to thank Ms. Rose of the Gold Bird taxi counter for helping me to find a car from Surabaya to Magalang in a very short time.

Extremely satisfied with my stay here. The atmosphere was comfortable, and the layout, color scheme, and decor were all excellent and eye-catching. The room was comfy; I loved it the moment I walked in, it was truly beautiful. It's directly connected to Trans Icon Mall, so it's easy to browse and find food. This was my first time staying here (and I got a room upgrade, thank you so much!), and I'll definitely be back when I visit Surabaya again.

The view and breakfast facilities are great, but it's not soundproof. I tried to nap in the afternoon, but was woken up by noise. Even with 'do not disturb' on, the cleaning crew next door sounded like they were banging on my wall.