Featured facilities: Swimming Pool, Personal Trainer, Spa
Amazing
238 reviews
9.5/10
1 night
From £52
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10/10
Outstanding
PpepihappyfamilyThis time, we tried a family staycation at a newly soft-opened hotel. Thanks to a promotion, we got a room upgrade to a two-bedroom unit. The room was incredibly spacious, comfortable, and well-equipped with amenities, including a kitchen complete with a refrigerator, water dispenser, washing machine, and stove. There was also a living room area and a dining table. The city view from the room was stunning, I loved it! The elevator provides direct access to the room's front door. There are plenty of facilities available, such as a mini-theater, karaoke, library, playground, fitness center, spa, and sauna. I would love to come back and stay here again if I get the chance! 😄
FFatherfairySecond stay here and the consistency is solid. Rooms are clean, comfortable, and well-maintained — no drop in standards compared to my first visit.
Service was smooth throughout. Special thanks to Joan for handling both check-in and check-out efficiently and professionally. Quick, clear, and hassle-free.
Location is very convenient with easy access to nearby amenities and transport. We had a meal in Nishimura is decent — not over the top, but reliable and well-managed.
Overall, a dependable hotel that delivers consistently. Would return again.
PPpnmfLocation is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.
GGuest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
GGuest UserI had a staycation for my husband's birthday and our 18th anniversary. I was so happy because all of my requests were granted, and the service was outstanding. Thank you, Vasa Hotel. We received both a birthday cake and an anniversary cake for free. It's rare for a hotel to fulfill customer requests like this. For the past two years, my birthday staycations at other 5-star hotels were a bust, I didn't get anything. This hotel is luxurious, clean, and all the staff are friendly. It truly deserves its 5 stars and is definitely worth returning to (mbaleniable).
GGuest UserExtremely satisfied with my stay here. The atmosphere was comfortable, and the layout, color scheme, and decor were all excellent and eye-catching. The room was comfy; I loved it the moment I walked in, it was truly beautiful. It's directly connected to Trans Icon Mall, so it's easy to browse and find food. This was my first time staying here (and I got a room upgrade, thank you so much!), and I'll definitely be back when I visit Surabaya again.
GGuest UserThe view and breakfast facilities are great, but it's not soundproof. I tried to nap in the afternoon, but was woken up by noise. Even with 'do not disturb' on, the cleaning crew next door sounded like they were banging on my wall.
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Which 5 star hotels in Surabaya have a swimming pool?