4-Star Hotels in Incheon

A good transit hotel for family with kids as there is a dedicated indoor playroom and indoor swimming pool. Upstairs at the rooftop got heated pool also but we didn’t use it as we were too tired from playing at lotte world all day in the morning.

My one night at the ORA Hotel Incheon felt like a perfectly orchestrated brief escape for a traveler in a hurry. It's conveniently located near the airport, just a ten-minute shuttle ride away. But don't mistake it for a perfunctory 'airport hotel'. The room was surprisingly spacious, and pulling back the curtains revealed a sweeping airport view through the large floor-to-ceiling windows. Watching planes take off and land in such quietude had a peculiar, romantic charm. The hotel boasts a minimalist design – clean and sharp. The bathtub was huge, perfect for a relaxing soak to wash away the fatigue of a connecting flight. Since the surroundings are quite open and quiet, you can easily order room service if you're hungry, and I heard the food is quite good. The only thing to remember is that Korean hotels generally don't provide disposable toiletries; you'll need to bring your own toothbrush and slippers or buy them from the vending machine on the first floor. When checking out for an early morning flight, the front desk thoughtfully provided complimentary sandwiches, which was a heartwarming touch. All in all, it's not a typical tourist hotel, but it's a surprising sanctuary for travelers on the go, striking a great balance between convenience and quality.

I had a disappointing experience with the front desk staff, even though the hotel itself was quite nice. Before my arrival, I emailed the hotel to ask if early check-in would be possible since my flight landed in the morning. I also asked Trip.com to contact the hotel on my behalf. Neither the hotel nor Trip.com informed me that there would be an additional charge for early check-in. They only asked what time I expected to arrive. When I arrived at around 10:30 AM, the receptionist showed no expression and immediately told me that if I wanted to check in then, I would have to pay KRW 11,000 per hour. Since I wasn't informed of this policy beforehand, I decided to leave the hotel, have breakfast, and spend some time sightseeing instead. I returned at around 1:00 PM, and the same receptionist was at the front desk. She was even eating at the reception counter in the hotel lobby. Without any greeting or smile, she told me that if I wanted to check in at that time, I would need to pay KRW 22,000. I paid the additional charge because I had no other choice. I have stayed in hotels all over the world, and this was honestly the worst front desk service I have ever experienced. What made it even more disappointing was that the hotel was far from busy—there appeared to be many vacant rooms. The hotel itself is good, but the poor attitude and lack of professionalism from the front desk staff left a very negative impression. I hope the management will provide better customer service training in the future.

Instructions were really unclear, including enquiry with AI bot. Should simply state no check in required at lobby & access code will be sent on day of check in if online pre check in successful. Best feature has to be the drawer laundry rack. Very useful. The stove was a nightmare with unnecessarily complex instructions (esp for foreigners) due to child lock. Good thing the team was prompt with email response. If you don't speak Korean, it is best to email. There is no light switch next to bed, so you need to get out of bed to turn off the lights. The view at night was lovely & window soundproofing was good despite the loud music from the concert at the Festival Park. However, if you are sensitive to light & sound, be ready for sleepless nights. Appliances (fridge, bathroom ventilator etc) in the apt are really loud and as they surround the bed, was affected by humming noises all night. Worse still, red & blue lights emit from the aircon, tv box & really affected my sleep. Good thing I've only stayed for 2 nights; was not gonna survive another night.

The check-in was smooth, and the staff was friendly and cooperative. They know sufficient english to guide you well enough. The room was clean and had beautiful view out the window. All appliances were working perfect. It’s one of the best rooms for the price, as the location is spectacular, you’ll find everything around it.

This was my third time staying here. This time, I also booked the airport shuttle service for the next morning in advance. However, when I got in the car, no driver or staff member checked my ticket, and the driver didn't ask me which terminal I was going to when we started driving. As a result, we didn't go to T2 first and then T1 as indicated. I had to get off and ask the driver which terminal it was, and only then did I realize it was T1. I told him I needed to go to T2, and the driver was quite rude, saying I wasn't a guest of this hotel and I wasn't his passenger. I showed him my ticket, and he said I should have given it to him before getting in, but no one checked tickets beforehand, and the driver didn't ask me in the car. On the way from T1 to T2, the driver kept muttering and swearing in Korean. His attitude makes me reconsider whether I'll choose this hotel again next time. Poor review. Did the driver see me in the car from the beginning but think I was trying to get a free ride? His behavior is really concerning. There seems to be an issue of discrimination against Chinese people and a lack of proper procedures.

The place is very suitable for young one-night couples who don't really pay attention to the little things. For families with kids, I wouldn't recommend this hotel. When we chose, we thought there would be a bathtub in every room, but there was no bathtub in any of our group of people's rooms. The reception couldn't give a parking discount. They said there are a lot of different companies out there and they can't help.

Clean hotel and quiet. Can't say much more though because we arrived super late and have to leave early in the morning for the airport. Did the check in , and got a sarcastic comment from the receptionist because we arrived at 1am . After getting in the room , we wanted to ask the receptionist to book a taxi for us , and where was the remote for the AC , but he was not at the reception, and didnt pick up the phone either.... Didn't have the shuttle bus both ways. So had to take public transport , which is not very convenient. Had to walk 20/25min after the bus stop with all the luggage. However in the morning it was easy to book an Uber.

The environment is great, and the subway station is right at the entrance – absolutely fantastic! I'm very satisfied. The decor is also clean, all facilities are complete, and the location is good, especially convenient for those coming from Incheon.

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