4-Star Hotels in Urubamba

四星级水准，点赞。房间宽敞整洁。早饭好吃。Excellent stay with clean rooms, comfortable bed, friendly staff, smooth check-in, good breakfast, quiet environment, reliable WiFi, convenient location, great value, would gladly return again in future visits for sure.

Amazing place in Urubamba! I rested here for two nights and wouldn’t wish for anything more. The room was very comfortable with big bed, tall ceilings, hot shower and two heathers. Breakfast was super yummy and dinner was even better ! Highly recommend to stay here if you are traveling through Sacred Valley (Pisac doesn’t have nice hotels like this and is only 30 min away)

The service staff is very good and kind. There are staff at the counter for four hours to help solve the problem. The location is very good. The train will arrive at the hotel. I think  The train passes by with only a little vibration and no sound.

Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service. The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out). They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.

Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark