GGuest UserThe room temperature control can not adjust the fan, the sputum can adjust the temperature, open the headache, turn off too hot. The bathtub is old and dirty to the naked eye. I tried two restaurants + room delivery, all of them were difficult to eat. The seafood is particularly salty, the fish is not fresh, and the chips are soft and oily. Pool + Beach starts dancing music at 10 am. . . lightning protection
GGuest UserOverall a very good experience, the room, staff service environment, food are five-star quality!
The hotel is located in another area, far from the hotel area of cancun, there are no shopping malls or streets nearby, and there is no party at night, so the environment is quiet and comfortable, suitable for people who want to stay in the hotel for a holiday all day. All the staff of the hotel are very polite and hospitable! The hotel has just been renovated and the facilities are very new. The room is large, especially the bathroom is large, the living room and bedroom are very spacey, and the design is very comfortable! Although the hotel has only three restaurants, the quality of food in all restaurants is very high! The only downside was that the beach was very algae-rich when you checked in, so the water was not very clear.
GGuest UserHideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.
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