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8.8/10
Very Good
CChanYee TingMy main complaints are for the service and instruction I experienced during my stay.
We were told it is peak season (a week after Easter vacation) so they were being busy.
After we checked in, no guideline/instruction were given.
We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service.
We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue.
Similar situation happened many times, staffs are unsure about most of the things.
In the restaurant, we ordered foods and they took us over 1 hour to arrive.
We requested for drinks or utensils they just simply forgot.
With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.
나나는 귀염둥이I used Mayan Monkey in Tulum and liked it so I used it in Cancun too.
Above all, it's the best because it's close to the ocean.
However, the facilities are better in Tulum.
I used a bed on the first floor, but it was so narrow that my head touched the bed on the second floor.
I clearly told the female employee that the person on the second floor snored and I couldn't sleep all night, but she said that I couldn't understand because I only speak basic languages, and she complained to the employee next to me. I communicated in English and Spanish. I was angry, but I held back because I didn't want to fight. The river view is good.
Hotel near Avenida Kukulkan, Benito Juarez 1.8% of visitors choose this area
Price per night from:BRL 162
8.5/10
Very Good
GGuest UserVery clean! Pool water was freezing!!! Could not really enjoy the pool. Staff were great and so was the buffet. We went to relax and thats just what we did.
QQINGPINGEverything is great, and I will come here again! We had fun in the water park and regretted that couldn't have more time to play in it. The tours recommended by the hotel staff are also very good, and our children like them very much.
GGuest UserA very very refreshing atmosphere when you arrive they welcome you by playing the welcome bell, the people are very attentive, the pool and the roof have a spectacular view, the last day before finishing our vacation we recommend the place
Hotel near Zona Hotelera, Benito Juarez 78.9% of visitors choose this area
Price per night from:BRL 1,123
7.6/10
Good
MMejiaPabloA lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.
GGuest UserHideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.
GGuest UserThere's a free shuttle service to the airport, but it is offered few fixed times a day only. You would be very lucky the shuttle time works for your flights.
Alternative transport options from the airport are very expensive, even if very close, 10 min ride.
I would encourage looking for transport options before booking a room here.