Atour accommodation in Yibin

Environment: Quite nice; the elderly person and the child slept incredibly well last night, it wasn't noisy at all! Service: The young man checking us in (I think his name was Ye Sheng) was super nice, and the two young ladies checking us out were also very gentle and considerate (I forgot to check their names). Breakfast was delicious, with all the Yibin specialties, great taste and a wide variety! There's also a bookstore on the first floor where you can borrow books, and you can return them at any Atour store, very convenient!

On July 17th, after a business trip, I arrived at the hotel. Just after checking in, I was struck down by a sudden bout of heatstroke. Traveling alone, I felt weak and dizzy. Looking at the empty room, the night in a strange city suddenly became incredibly unbearable—the feeling of helplessness, of calling out to heaven and earth for helplessness, instantly overwhelmed me. I'd always heard people say you have to rely on yourself when you're away from home, but only when you're faced with a crisis do you realize how vulnerable you can be. Thankfully, I called the hotel front desk, and they answered without hesitation, instantly contacting 120. Even more heartbreaking, when the duty manager, Ning Ju, and the political commissar, Cui Yan, heard I was feeling unwell, they didn't hesitate and accompanied me to the hospital in the ambulance. Honestly, I'd raised several minor issues with your hotel before, and I was a little nervous, but this time, their genuine response instantly dispelled my concerns. During the two-plus hours I spent in the hospital, their care was truly more genuine than that of family members. Ningli stayed by my side the entire time, helping me explain my condition to the doctor. She even asked about my medications and allergies, fearing I'd missed anything. Cuiyan ran up and down the stairs to pay bills and pick up medications. My bag and ID were neatly tidied, and I felt completely at ease. They even noticed my phone was low, and when I woke up to see it charging, it warmed my heart. They specifically left a message: ”Don't turn off your phone when you're out alone.” Even more thoughtful, they took the initiative to contact my family on their own phones, explaining the situation and telling them not to worry, saying they were with me and could contact me anytime. Just imagine how reassuring that was! It wasn't until after 2 a.m. when the doctor said I was fine that they felt comfortable sending me back to the hotel. At another hotel, they'd probably just call an ambulance. Who would be so attentive and stay with me the entire time? The next day, the hotel room was already stocked with warm water and summer-heat remedies. Lemon and Smoke even came over to tell me to get some rest. I used to think hotel service was just so-so, but this time, I truly felt the warmth of home. From a few complaints before to now, I've completely put my heart into this place. This hotel has truly made me understand: a good hotel is not just a cold place to stay, but a haven that can provide comfort in times of hardship. With such a team of staff who treat guests like family, this hotel has become synonymous with peace of mind. On future business trips, this will be my unwavering choice, knowing that even if I run into trouble, I'll have these reliable people by my side to protect me!

I have stayed in many hotels during this Spring Festival self-driving tour, and I am impressed by Atour. We were hungry and checked in at nearly ten o'clock. We originally planned to order takeaway. We learned that Atour had a buffet porridge and went to drink a bowl, but we were very pleasantly surprised. In addition to the porridge, there are small buns and steamed buns. There is a dumpling. Our family loves to eat. I don’t even need to order takeaway when I’m full. I feel very warm. After check-in, the room was clean and tidy, which made people very at ease. Breakfast provides packaged services for guests who drive the car. The hygienic aunt is very kind to the children. There is nothing to send the children a bottle of mineral water. The aunt is a bit cute. Before leaving the store, the beautiful lady at the front desk also asked us if we would bring two bottles of warm water. We have also stayed in a five-star hotel in Shenzhen, but this one is impressed. Finally, it would be perfect if the amount of hot water could be larger. Service these are additional. Bedding and stable hot water are the most important things we choose for our hotel. I hope the founder of Atour will see and do the best hotel.