The room, definitely needs an upgrade. A desk chair that is not ripped, a bathroom mirror that is hung straight and a TV unit that is not scratch, oh an a TV with more than about 10 digital channels would be nice. We didn’t get hand soap to wash our hands in the bathroom, I asked about this and apparently there was none. Very unhygienic of the hotel not to offer soap considering the last two years of life. Also your elevators certificate is out of date. Breakfast is nice, they are all the same only I would like to just have staying guest attended breakfast. As on a few occasion people entered straight from the street one lady that helped herself too breakfast even had an ankle monitor on and was quite happy to tell everyone trying to eat breakfast. If breakfast is open to helping people that need it, I understanding only it would be nice for paying guest to know that breakfast is open to anyone that knows about it. During our stay we had a group of school soccer players over two days, which means that more food is generally eaten and drunk. Two mornings we had to use milk that was not in the individual cartons, bananas were never seen after day 1, yogurt choices were down to one and no hot chocolate. Yes, it is hard to keep everyone happy with supply but this group of school kids would have booked in advance, maybe the hotel should prepare for this situation. Room service, I did not put out the green sign and wanted my room cleaned, do you think it happened? No, I went to reception to ask why and was told that they are under staffed and had to clean a 5th of the rooms. I am glad that me as a guest is not seen as a priority to have a roomed clean, clearly my hard earned money is not worth the time. As a hotel guest you pay to have these services if the hotel can not offer these services, tell the guest or offer a discount for half the services of the hotel. Pool, the morning of Sunday at my stay I went for a swim, around 10am. Firstly the pool was not open, it apparently opens at 9am. Once we got it open pool towels were not available as they were all over the ground from the day/night before. Yes, I know it is hard to get staff, if this is the case close half the hotel and let the guests know otherwise you are expecting these facilities to be functional and up to some sort of standard when paying full price for a stay.
100 Reviews