Our stay in the Coast Suite was great! It had two separate rooms, which was perfect for our group as we had different schedules and didn't disturb each other. We shared a bathroom. The hotel facilities were complete, and toiletries were promptly replenished. We noticed the toilet was leaking after checking in, and maintenance sent someone to fix it right away. The Indian housekeeping staff was polite and enthusiastic, and the front desk receptionists were attentive and responsible.
This hotel boasts an excellent location right in the heart of George Town. It's directly across from the bus terminal and offers easy walking access to the Seven Streets Market (Chew Jetty), Kimberley Street Night Market, and the Street Art area. The front desk staff are warm and welcoming, the rooms are spacious and clean, and the facilities are comprehensive. It's definitely our top choice for accommodation when visiting Penang and comes highly recommended.
View from the apartment was amazing and just need to look through the window and you see the blue sky and ocean. Just that the apartment they gave us has 3 rooms and if you book 2 rooms they will locked up the one of the room. The issue is that when we checked in they just let the 3rd room open and we thought we could used it until the security guard came and knock the door and said he has to lock up one of the rooms.
I wasn't expecting this level of comfort and amenities for this price.
The room was very clean and had everything you need, even an EV charger. I managed to get help from security to help access it. There's convenience store next to reception too, if you need to grab something.
The location is perfect too, it's a walking distance to many eateries and bar.
I'm not sure if this constitutes a negative but I find the parking very narrow. You'll need to make a few spiral towards level 4 and every point of the way, I felt I will probably scratch the car along the way. Even the turning once you reach the actual carpark is very tight.
A Studio apartment vibes, nicely renovated unit. Location is very good and central. Grab is affordable—around RM7–RM20++ to most places for 6 pax, and usually under RM30++ to the airport.
Walking distance to vegetarian food like 8 Morality Vegetarian Restaurant, desserts at Four Beans, and close to 1st Avenue Mall, so getting around is easy.
Unit is on level 29 with a nice Penang view. Morning sun comes in, but curtains are provided. Facilities are simple—a small gym and a swimming pool on level 36 with a good view. Security is good, with access card required everywhere, including your own floor.
Essentials are well provided: Steamer, hair dryer, fridge, and even a wok if you want to cook. Hot and cold water dispenser is available—this is a super plus point. Shampoo and body soap are provided; please bring your own toothbrush and toothpaste. Tv, ceiling fan and aircon is available. 4 charging points available at bedside. Table with 3 chairs for cozy lunch or quick bites. Grabfood very convenient, just collect it at the lobby will do. Check-in is at 3pm and check-out at 11am, which is reasonable. Instructions by MC Home are clear and easy to follow, as they are super responsive. A few small downsides: occasional plumbing smell near the lobby (around Bila Bila Mart, not inside the unit) - management should solve this and also no washing machine cum dryer is available, and the unit is close to the lift so you may hear some noise at night (once or twice — which is fine for us). The apartment is very new (completed mid-2025), so there may be some ongoing renovation works during the day. Still highly recommended! Had a good family staycation!
Facilities: The hotel has a full range of facilities, though I didn't use the laundry service.
Hygiene: Decent.
Environment: Pleasant scenery, close to the sea.
Service: The front desk staff were friendly and efficient. Room service was also of good quality.
Although the hotel doesn't look new or modern, the interior is mostly wooden and painting. The hotel room was very clean especially the toilet. The breakfast buffet is delicious with a variety of choices.
I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
Very Good
960 reviews
8.7/10
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SAR 209
per night
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7.3/10
GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
MM61499****Facilities: The hotel has a full range of facilities, though I didn't use the laundry service.
Hygiene: Decent.
Environment: Pleasant scenery, close to the sea.
Service: The front desk staff were friendly and efficient. Room service was also of good quality.
GGuest UserHotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
__WeChat325065****Our room faced the TOP building directly, so we had a perfect view of the New Year's Eve fireworks and the sunrise. Since I was traveling with friends, the hotel front desk was very thoughtful and gave us connecting rooms. The hotel is right above a night market, and not far from 7th Street Bazaar, the mural street, and banks, making it very convenient for getting around. We managed to visit all the must-see spots. There's a gym, but the equipment is old, and currently, only the dumbbells are usable.
1105119****Highly recommended hotel! They arranged a room with a pool view for me, and even surprised us with a bottle of wine and a wedding anniversary cake – so thoughtful! The breakfast spread was incredibly rich and varied. I'd definitely recommend staying in the Heritage Wing; you can spend your afternoons blissfully napping by the gorgeous pool every day. The service was warm, though I did notice they seemed *exceptionally* enthusiastic with Caucasian guests. 😉 Still, it's the best hotel I'd recommend in Penang!
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal strip almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
RRongzidaThe room was clean and smoke-free, and both the front desk and housekeeping staff were very polite. The breakfast was delicious; you could have as much nasi lemak as you wanted, and the stir-fried noodles with egg yolk were amazing. They also had a very standard Western breakfast, and I indulged in two big bowls of yogurt! We got an upgrade to a sea-view room, which was beautiful. It's also super convenient to get to attractions using Grab. Highly recommend!
FfaticyclistParking is ample inside the hotel, so no worries if you’re driving.
Check-in and check-out were smooth.
On the downside, the room has taped flooring, which makes it look a bit questionable and ugly 🤔
After check-in, we had to wait for towels until 7 PM, which I’ve never experienced at other hotels.🥲
The room was adequately equipped with an iron, ironing board, and smart TV.
The pool was great,kids will definitely enjoy it.
Overall, it was just okay.Nothing much.
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