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9.1/10
Great
AAlicia RaffoneFriday we got there got to check in early which was great we was on the 8th floor view was great I out the air at 65F bout two clock after hours being gone at 6 clock the room was hot I called down the first desk no problem I’ll have mateinice come right up two hours later nothing I called back down and talk to someone else they insure me that someone will be up an hour I called down and said since no one is coming can I get extra blankets so I can sleep on the floor 450 for a night and they brought the blankets up in no time, very not happy
Hotel near Chicago Loop, Chicago 4.1% of visitors choose this area
Price per night from:PLN 611
9.0/10
Great
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
JJourney Miles Away 4We stayed in this modern hotel from Wednesday May, 22nd-Sunday May, 26th. The only problem that we ran into was the front desk charged us for the stay as well as Trip.com. However, the staff members worked to get everything rectified in a timely manner. Also, it’s important to note that housekeeping does not frequently come to clean the rooms or replenish towels and cloths. If you need them and request them, they are available but just don’t expect a daily visit!
DDermot. CIf you need to be close to the Airport this hotel is perfect, very modern, good food, has a great pool and Gym, Starbucks and free shuttle bus to the airport. It's a fair bit away from the city but you can take the blue line all the way in to the city centre.
It's a quiet area but a plenty of places to get food nearby. The only negative from my own perspective would be no free laundry room and the room cleaning seemed to be at completely random times.
Other than that I'd happily use this hotel again when in Chicago.
DDimel HarderLocation is good with a beautiful view. Just a heads up bring your own slipper and dental kit and drinking water because they don’t have complimentary of such. Overall we had a great sleep and we enjoyed our stay.
Hotel near River North, Chicago 4.1% of visitors choose this area
Price per night from:PLN 350
8.7/10
Very Good
TTaylorWe attended a concert at Soldier Field, and picked this hotel due to location. The hotel was clean, the staff was so friendly the entire time. Loved the pool/hot tub and outside seating area. Hotel is located in downtown by all kinds of restaurants and other fun things! We were able to walk just about everywhere.
Hotel near Chicago Loop, Chicago 4.1% of visitors choose this area
Price per night from:PLN 370
8.6/10
Very Good
GGuest UserThe location is very convenient. There is a shopping mall opposite. Blue Bottle Coffee is also very close. It is very convenient to walk to various check-in spots in Soybean. Recommended for those who pursue a convenient location. The service facilities are also good. It is quite satisfactory. You can also order takeout and leave it at the front desk.
GGuest UserWe booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
Hotel near River North, Chicago 4.1% of visitors choose this area
Price per night from:PLN 376
8.4/10
Very Good
GGuest UserThe hotel itself was decent. However, Ctrip completely failed to inform me that, besides the $15 city tax, there was also a $4 miscellaneous fee, and what's even more infuriating, a compulsory $25 charge. The staff member who checked me in deliberately withheld this information. After checking out, my card was then hit with exorbitant charges.