Hotels in West End, Edinburgh

I thoroughly enjoyed my stay at Haymarket Hotel in Edinburgh. I stayed in a spacious King Room overlooking the garden, and I absolutely loved it. The room was huge, with beautiful high ceilings and a wonderful sense of space and air. The Victorian character of the building gave the room a special atmosphere. It was quiet and peaceful, which is quite unusual in Edinburgh, and I slept extremely well.The bed was very comfortable, and the room had everything I needed, including a fridge, safe, fan and plenty of furniture and storage space. Everything was spotlessly clean, and the bed linen was fresh and comfortable. The location is excellent, just a couple of minutes' walk from Haymarket Station, making it very convenient for exploring the city. The reception staff were friendly, welcoming and always happy to help. I really appreciated being able to leave my suitcase before check-in, and it was also very convenient that I could leave my luggage after check-out until late in the evening. I truly enjoyed my stay here. I loved the location, the size of the room and the overall atmosphere of the hotel. I have found my hotel in Edinburgh and will definitely stay here again on my next visit.

We had a pleasant stay at the hotel overall. The location is a bit far from the main tourist attractions, but it was still manageable and didn’t significantly affect our trip. The room was comfortable and clean, and we appreciated the overall atmosphere. However, we did notice a few areas for improvement. One thing that stood out was the placement of the power outlets, which were quite far from the bed. It made charging our phones a bit inconvenient, as we had to sit at the table while waiting, especially when uploading photos and sharing our experiences. Despite these small inconveniences, we still enjoyed our stay. With a few minor improvements to the room amenities, the experience could be even better.

I had a corner room on the 5th floor with great views of Edinburgh castle and the hills in the distance. Complimentary drinks and snacks in reception between 5 and 6 pm. A handwritten welcome back card on arrival. I had been there the week before. Very comfy bed and nicely equipped kitchenette with nespresso machine and capsules.

The hotel room and bathroom were indeed too small; there wasn't even enough space to open a suitcase, so it had to be stored under the bed. The view outside the room was decent. The main advantage is the hotel's excellent location, right opposite Haymarket. You can walk almost anywhere, which is incredibly convenient, and there are bus stops right outside. The hotel breakfast was just so-so, with limited variety and options. It was a typical English breakfast, not bad. The reception service was mediocre, especially the male front desk staff who gave me the wrong room number twice, even though I showed him the room number written down. He seemed unbothered and unwilling to help.

An excellent stay, especially thanks to Mr. Sajal at the front desk who was incredibly kind and helpful, making our visit much more comfortable and welcoming. The room was very cozy, and the location is super convenient. The breakfast was delicious. After breakfast, it's just a short stroll to St. Mary's Cathedral. The hotel's surroundings are very quiet and pleasant, away from the hustle and bustle, yet still close to Princes Street and the Castle.

The staff were nice, the bed and the toilet was clean. However, the bathroom was dirty. The sleeping experience depends on the people in the room. Mine was bad because people in the room with me was loud even at 11PM. There was a bar on the ground floor. There was also a kitchen for people to use which was nice. Do I recommend this? If you're saving money, yes. But i recommend bringing slippers to be more comfortable and a lock for your bag for safety.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

This hotel is ideally located right next to Haymarket Station, making travel super convenient. We were able to walk to all the city's attractions in just over ten minutes. Our room was compact but well-designed, spotless, and dry. The bedding was wonderfully soft and comfortable, the shower had consistent water pressure, and the smart lighting was a thoughtful touch. The front desk staff were incredibly warm and attentive, and check-in was a breeze.

Excellent service from Brandon & Andrew. They went above & beyond to make sure we enjoyed our stay at the Thistle

I was torn between many hotels before deciding, and I'm glad I chose this one. I picked the castle-view room type; the room was quite spacious, the bathroom had a separate shower and tub, and the bedding was very comfortable. The front desk staff were also very friendly. Breakfast was a mix of à la carte and buffet style, and the à la carte items were unlimited. The food selection was rich, and the restaurant staff were very polite and courteous. The hotel provided slippers and two small bottles of water, but there was no toothbrush or toothpaste.