Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 11, 2024
MonyaL
This hotel really left a very ”unforgettable” impression. The hotel seems to be a renovation of an old building. The environment is very crowded. Going to the room is a very difficult and winding road. It is very complicated... My friend's room is arranged on a different floor, but we have to take different elevators and climb the stairs with luggage to get to the elevator... There was no staff to assist in the whole process, and the elevator floor is also arranged very strangely... The room is OK, clean and hygienic, the bed is very small, and the lighting and decoration style are really hard to evaluate... The location is good, and the hotel breakfast is relatively average
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Price per night from:US$283
Posted on Jan 28, 2026|Premium Twin Room
amyun.myunAs a location, I think this is a very nice hotel to stay in; however, for a 5-star hotel, I expected a much higher level of service.
We were disappointed by several issues during our stay. First, housekeeping knocked on our door around 8 a.m., waking us up to ask if we needed cleaning. We requested the service, but when we returned to our room around 3 p.m., it had not been cleaned. Even after we went out to dinner and returned later that evening, the room was still not cleaned.
Additionally, while my friend and I were resting in the room, the door had not been closed properly and was slightly open. A hotel staff then opened the door without knocking, which made us feel very uncomfortable.
Another issue occurred when my friend ordered food via Deliveroo. The order was marked as delivered, but we could not find it. We asked the lobby ambassador for assistance, but she was not helpful at all. We eventually found the order ourselves, placed on the concierge desk.
Overall, the service from the staff was very disappointing and felt cold and unwelcoming. While I would recommend the hotel for its location, the level of service was far below what I would expect from a 5-star hotel.
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Price per night from:US$431
Posted on Feb 8, 2024
Guest User
Our trip to Edinburgh was very nice the room was massive never seen a room so big and it had a full size bath and had everything you needed no complaints they don't serve food and breakfast was served in a little cafe down the street and was very tasty we were there for the xmas markets wich I wasn't impressed with its all about the food now and no little trinket stores but the hotel was very good the beds were comfortable it was lovely and warm great location for everything lovely little place across from the hotel Rosa's Thai very good food in there and excellent service couldn't of wished for better
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Price per night from:US$257
Posted on May 31, 2026
ChenggongyangyaoConsidering it was during the May Day holiday, two thousand plus for a room with breakfast is pretty standard for Edinburgh, especially given the hotel's excellent location. It's a maximum ten-minute walk to the train station and about fifteen minutes to Calton Hill, making it super convenient for all city attractions. I was genuinely surprised that hotels in Edinburgh are significantly more expensive than in London. As for facilities, there were no surprises there – it's basically on par with a budget hotel like Hanting in China, and the room was quite small. Cleanliness was just up to standard, nothing more. The breakfast, however, was surprisingly good! They had a decent variety of fruits, including strawberries and blueberries. Of course, 'good' in this context is judged by the standards of an economical chain hotel in Europe.
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Price per night from:US$284
Posted on Jun 23, 2026
RemezzzzThis hotel is super comfortable! My friend and I stumbled upon this gem when we visited Edinburgh. The location is absolutely perfect, and the price is incredibly cheap. It truly exceeded all our expectations.
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Price per night from:US$257
Posted on Feb 18, 2026|James Craig Deluxe King
Guest UserThe absolute best thing about this hotel is the service! We checked in late at night, tired and cold after getting off the train. Isabel at the front desk was incredibly thoughtful, preparing various hot drinks for us, and cookies and teddy bears for the kids. She personally escorted us to our room, engaging in such a warm and fun interaction with my two children along the way that they absolutely adored her! During our conversation, Isabel learned about the kids' favorite colors and toys. The next evening, she even came to our room to deliver gifts for them, which made the kids incredibly happy! My older daughter repeatedly told me to make sure to give a huge shout-out to the lovely Isabel! The hotel's location is also great, convenient for both the train station and the attractions in the Old Town. The breakfast restaurant offers a nice view as well.
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Price per night from:US$657
Posted on Jul 15, 2025
Guest User
Overall, I feel very inconvenient, so the stay is not very good. Because the hotel is very small, there are several rooms, no one after 5 pm and before 9 am, it is very inconvenient to coordinate things and store luggage. Moreover, because the water pipe was broken, it was changed to the hotel next to it without notifying the guests, which brought a lot of inconvenience, so I hope everyone is cautious.
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Price per night from:US$298
Posted on Mar 6, 2026|Double Room
ST LooiWonderful place, we purchased daily breakfast and it was good! Location is perfect for tourist like us, as we are greeted by the amazing Edinburgh castle view each time we walk out of the hotel.
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Price per night from:US$317
Posted on Feb 8, 2024|Standard Room
Guest UserThe hotel decor, cleanliness, and ambience were all excellent. My only complaint was the bed ,it was the worst we have ever slept on. My husband and I spent the night holding on to the edge as it sunk so baddly in the middle. Our first night was in rm 105, we complained to reception and were moved to 203. However the bed was only marginally better. The headboard is also too far away from the bed,causing the pillows to fall down the back of the bed.
I feel it is such a shame as everything else was so good.
I would also like to compliment all of your staff, they were so well mannered, pleasant and professional.
Please sort out your beds,it is so important and is the only thing letting your beautifull hotel down.
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Price per night from:US$322
Posted on Aug 1, 2025|Standard Twin Room
Fatima IssaA Wonderful Stay – Highly Recommended!
My friend and I recently had the pleasure of staying at this lovely property, and we had an excellent experience. From the moment we arrived, we were impressed with the attention to detail and the warmth of the staff. The bed was incredibly comfortable, ensuring we both got a restful night’s sleep.
What truly stood out, however, was the level of service. I was feeling a bit under the weather during our stay, and the staff went above and beyond by bringing breakfast directly to our room, which was a thoughtful and much-appreciated gesture. This level of care really goes a long way in making guests feel valued.
For those who prefer to enjoy their breakfast with a bit of fresh air, the hotel also has a charming terrace where you can take your meal while soaking in the surroundings. It's the perfect way to start the day if you want to enjoy a bit of sunshine.
The location is also a major plus. It’s just a short walk to the city center, making it easy to explore, and for those who prefer not to walk, a quick 5-minute bus ride will take you wherever you need to go.
The lounge area at the hotel is another highlight. It’s spacious, cozy, and thoughtfully equipped with blankets to keep guests comfortable if the temperature drops. It provided the perfect spot to unwind after a day of sightseeing.
Overall, I highly recommend this hotel for anyone visiting the area. The combination of comfort, thoughtful service, and a prime location makes it a top choice. We will definitely be staying here again when we return!
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Price per night from:US$215