Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jan 28, 2026|Premium Twin Room
amyun.myunAs a location, I think this is a very nice hotel to stay in; however, for a 5-star hotel, I expected a much higher level of service.
We were disappointed by several issues during our stay. First, housekeeping knocked on our door around 8 a.m., waking us up to ask if we needed cleaning. We requested the service, but when we returned to our room around 3 p.m., it had not been cleaned. Even after we went out to dinner and returned later that evening, the room was still not cleaned.
Additionally, while my friend and I were resting in the room, the door had not been closed properly and was slightly open. A hotel staff then opened the door without knocking, which made us feel very uncomfortable.
Another issue occurred when my friend ordered food via Deliveroo. The order was marked as delivered, but we could not find it. We asked the lobby ambassador for assistance, but she was not helpful at all. We eventually found the order ourselves, placed on the concierge desk.
Overall, the service from the staff was very disappointing and felt cold and unwelcoming. While I would recommend the hotel for its location, the level of service was far below what I would expect from a 5-star hotel.
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Price per night from:SGD 385
Posted on Nov 11, 2024
Guest User
easy to walk and find from the main Edinbrugh station. Lovely exterior and interior, staff are welcoming and responsive. Had a very pleasant stay! Given the price and the size of the room, i'd say its well worth the money spent. Highly recommend
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Price per night from:SGD 317
Posted on Jul 30, 2026|Triple Room
Guest UserThe location is excellent. I checked in quite late on the first day and was told that only top-floor rooms were available. My experience was that it was hot, there was no air conditioning, and the window was very small, essentially an attic room. Plus, the elevator was broken. Although the hotel had a staff member help with my luggage, it was still a struggle. On the second day, while going down for breakfast, the elevator got stuck on the second floor, which was terrifying. However, after multiple discussions with both Trip.com and the front desk, the air conditioning, floor, and window issues were resolved on the second day, and the room space was much larger. I'm very grateful for that. Although I was moved from a street-view room to one with no street view at all, which was a bit disappointing, it was still alright. The free luggage storage is also a great plus. If I come to Edinburgh again, I would still consider this hotel and booking through Trip.com.
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Price per night from:SGD 238
Posted on Feb 18, 2026|James Craig Deluxe King
Guest UserThe absolute best thing about this hotel is the service! We checked in late at night, tired and cold after getting off the train. Isabel at the front desk was incredibly thoughtful, preparing various hot drinks for us, and cookies and teddy bears for the kids. She personally escorted us to our room, engaging in such a warm and fun interaction with my two children along the way that they absolutely adored her! During our conversation, Isabel learned about the kids' favorite colors and toys. The next evening, she even came to our room to deliver gifts for them, which made the kids incredibly happy! My older daughter repeatedly told me to make sure to give a huge shout-out to the lovely Isabel! The hotel's location is also great, convenient for both the train station and the attractions in the Old Town. The breakfast restaurant offers a nice view as well.
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Price per night from:SGD 590
Posted on Aug 10, 2026|Classic Room, 1 Double Bed
HamolinMy trip to Edinburgh was to watch my child perform. Since my English isn't great, the hotel's front desk staff were incredibly patient, helping me use a translation app to check in and check out smoothly. They were especially accommodating when they learned I had a 3:30 PM show to catch, allowing me to check in half an hour early. My room on the 7th floor was very clean and comfortable. I was particularly impressed by the thoughtful and ingenious dust covers on the bathroom cups and tissue box opening – very satisfied! I had some concerns after reading a few reviews, but my actual experience was wonderful!
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Price per night from:SGD 327
Posted on Jul 4, 2025
NAZILE
We had a wonderful experience. The room was very large and spacious. It's very easy to get to anywhere from the airport by bus. We paid 20 pounds for a round-trip ticket for two adults and one child with the bus company 100 Airlink. We got off at the stop within walking distance of the hotel. All the restaurants and tourist attractions are within walking distance.
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Price per night from:SGD 303
Posted on Jul 15, 2025
Guest User
Overall, I feel very inconvenient, so the stay is not very good. Because the hotel is very small, there are several rooms, no one after 5 pm and before 9 am, it is very inconvenient to coordinate things and store luggage. Moreover, because the water pipe was broken, it was changed to the hotel next to it without notifying the guests, which brought a lot of inconvenience, so I hope everyone is cautious.
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Price per night from:SGD 299
Posted on Jun 6, 2026
Guest User
The hotel is right on Princes Street. My room was super spacious and offered a direct view of Edinburgh Castle. It was convenient for visiting attractions and getting to the train station. The only downside is that it's a bit pricey, but everything else was great.
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Price per night from:SGD 229
Posted on Feb 8, 2024|Standard Room
Guest UserThe hotel decor, cleanliness, and ambience were all excellent. My only complaint was the bed ,it was the worst we have ever slept on. My husband and I spent the night holding on to the edge as it sunk so baddly in the middle. Our first night was in rm 105, we complained to reception and were moved to 203. However the bed was only marginally better. The headboard is also too far away from the bed,causing the pillows to fall down the back of the bed.
I feel it is such a shame as everything else was so good.
I would also like to compliment all of your staff, they were so well mannered, pleasant and professional.
Please sort out your beds,it is so important and is the only thing letting your beautifull hotel down.
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Price per night from:SGD 253
Posted on Aug 1, 2025|Standard Twin Room
Fatima IssaA Wonderful Stay – Highly Recommended!
My friend and I recently had the pleasure of staying at this lovely property, and we had an excellent experience. From the moment we arrived, we were impressed with the attention to detail and the warmth of the staff. The bed was incredibly comfortable, ensuring we both got a restful night’s sleep.
What truly stood out, however, was the level of service. I was feeling a bit under the weather during our stay, and the staff went above and beyond by bringing breakfast directly to our room, which was a thoughtful and much-appreciated gesture. This level of care really goes a long way in making guests feel valued.
For those who prefer to enjoy their breakfast with a bit of fresh air, the hotel also has a charming terrace where you can take your meal while soaking in the surroundings. It's the perfect way to start the day if you want to enjoy a bit of sunshine.
The location is also a major plus. It’s just a short walk to the city center, making it easy to explore, and for those who prefer not to walk, a quick 5-minute bus ride will take you wherever you need to go.
The lounge area at the hotel is another highlight. It’s spacious, cozy, and thoughtfully equipped with blankets to keep guests comfortable if the temperature drops. It provided the perfect spot to unwind after a day of sightseeing.
Overall, I highly recommend this hotel for anyone visiting the area. The combination of comfort, thoughtful service, and a prime location makes it a top choice. We will definitely be staying here again when we return!
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Price per night from:SGD 223