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Terrible service attitude by the first receptionist. The room was not ready at my arrival (well after check in time) and he didn't explain what happened and how long I had to wait. He wasn't apologetic at all and even cared about the guest. I had to come back later and finally got the room. The second receptionist was way more professional. Great location close to Chow Kit monorail.

Our 3rd time here but this time we were disappointed with the check in process. We arrived a bit late, almost 10pm. There's no one at the reception 😕 we rang the bell, call the hotel but there's no answer. After 20 minutes, one guy came out of nowhere. Not even a single sorry, he gave us the key and the rest is history 😂 Other than that, this hotel will always be our favourite because near the eatery, also a walking distance to Titiwangsa station (MRT, star LRT and monorail).

The hotel is right on the roadside. There are a lot of food and convenience stores around. The front desk can speak Chinese. I'm not sure how far it is from the city center. I didn't go there. It's close to the TBS long-distance bus station. It's very convenient to take a Grab taxi. The room at this price Don't ask for so much. It's just small and old. Don't live in 203, 202, 204, 102, 103, or 104. It's very close to the road. It's hard to sleep at 12 o'clock in the evening. The bunk beds are very short. I'm 165cm tall and sit on the bed. It will hit your head, so you can stay here if you don’t have a budget.

Location was nice, near to the tbs station with walking distance (7minute). Beside the hotel there is a restaurant operate 24 hour

Went there with my family and they gave us a room which are smelly (like real bad) ( the smell of a room that haven’t been used for like years, not only that even the pillow got black spot / fungus. And yes, the ceiling room also got fungus. Then we tried to stay there, but we cant, cause the room smells really annoying. At that point i’m just afraid of my skin breaking out. Then we complained to the receptionist and even she got shocked to see the pillow condition. So she offered us another room, which were better. And yeah ofc we agreed. After moving to another room, around 12 in the midnight, WE WERE WOKEN UP TO THE SOUND OF THE GUEST NEXT DOOR ARGUING. THE COUPLES WERE SHOUTING AND SCREAMING TO EACH OTHER. So we tried to call the reception but no one answered. We almost wanted to call the police lol. Imagine having to hear them shouting in the middle of the night for like 15 minutes. So yeah those were our experience of staying at this hotel 😭🤣 Overall : ⭐️⭐️

Never stayed with Banyan tree before, according to TRIP.com’s K.L. Top 6 luxury hotel list, I’ve choose this brand for my first ever time and it turns out it’s a bit disappointed. Services was definitely great, everyone were so friendly and helpful. The location was cool, hotel lobby had a lift and a bridge that linked to pavilion shopping mall. Con: safety awareness needs to be improved： On the 56/F, -There’s some broken conquers on the floor right at the edge of a table, where people very often stood there to take photos. -The stairs that walks to the outdoor dinning area are quite narrow, and there’s no lights or warning signs around it, it’s very dangerous to walk at the dark. Hotel itself looks quite new and clean but somehow A number of hardwares are not working properly in the room.

First of all they tried to give me a no window room, even if I booked this hotel because on pictures they show window rooms. I complained and they gave me a window room but lowercase. And then I realized that there are major renovation works in the building: so noisy! You can’t rest or take a nap during the day. They should inform the customers before booking, not after. The only good service is Wi-Fi. A iOS it, there are so many better options in the area

From the moment we step foot in the building, we can feel the warmth and attentiveness of each and every staffs working at the hotel The facilities were great and the room was simply amazing. But i have to say is ”W Hotel KL, your staffs are the gems that adds colors and life to this hotel. They are absolutely stunning with exceptional service that makes our stay perfect!”. Thank you and may you all continue the excellent service to your guests.

My stay at The St. Regis Kuala Lumpur was nothing short of extraordinary. From the moment I stepped into the stunning lobby, I was greeted with impeccable hospitality and a sense of sophistication that sets this hotel apart. The room was pure luxury – spacious, beautifully designed, and offering breathtaking views of the city skyline. The attention to detail was remarkable, with plush bedding, elegant decor, and state-of-the-art amenities. The signature St. Regis Butler Service truly elevated the experience, ensuring every need was met with seamless efficiency. Dining at the hotel was an absolute delight. From the exquisite breakfast spread to the refined fine-dining options, every dish was a culinary masterpiece. The attention to flavor, presentation, and service was unmatched. The hotel’s facilities were equally impressive. The pool area provided a serene escape from the bustling city, and the spa experience was incredibly rejuvenating. It’s evident that The St. Regis Kuala Lumpur prioritizes guest comfort and luxury at every turn. What made the experience truly unforgettable was the staff. Their warmth, professionalism, and attention to detail were impeccable. Every interaction felt personalized, making me feel like a valued guest throughout my stay. I would highly recommend The St. Regis Kuala Lumpur to anyone seeking a world-class hospitality experience. It’s the perfect blend of luxury, comfort, and top-tier service. I can’t wait to return!