numa Hotels in Lisbon

A very stylish hotel, everything is super clean and comfortable. Contactless check-in, great location with a really nice grocery store and good cafes nearby. The room itself isn't very big, but it fit a small kitchen with a microwave, a mini-fridge, a full set of dishes, a kettle, and a coffee machine. I liked the bathroom and the toiletries – they were high quality and smelled great! There are lockers for luggage storage. The iron is only in the laundry room, not in the guest rooms. Entry everywhere is by code, which the hotel sends you. It's a bit inconvenient to enter it every time, especially in the elevator! Overall, everything was good, I'd stay here again!

The apartment was new, clean and spacious. But we had a very bad experience here. Firstly, the “sofa bed” was not really a “sofa bed” it was just a regular sofa. We had to ask extra sheets to make it “sleepable”. Secondly, even though the location is very centric, bear in mind that it located on a party street. We couldn’t sleep 2/3 of the nights because of the loud noises outside and the complete lack of Soundproofing. We spent the entire stay, unable to sleep, listening to drunks shouting. They offered us absolutely no solutions or alternatives. If you stay here, bring earplugs!

Overall great stay. It was a comfortable experience in a spacious room compared to a typical hotel room. Only downside is that it is bit further away from the city center so bit additional travel was required, but for the price and comfort I did not mind it. Only thing I wish they had was washer/dryer.

Great location. Subway is just downstairs. Have kitchen and appliances. Close to Lots of Hypermarkets like Continent and Lidl. Everything went smooth, they also provide cleaning services every day. I just had a small issue but I think it was only in my room cuz it was on the edge, I couldn’t really get the WiFi in the living room. But I went to the bathroom , it was ok. I guess the bathroom and other rooms closer to the elevator had better connections

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

A vibrant apartment, clean and minimalist, with a spacious bathroom and good water pressure. Located in a prime location, it's within walking distance of many places, making it ideal for tourists. It's also very close to shared bikes.

The facility itself is good. Housekeeping is done every day. However, there is a serious problem in this apartment. From September 2024, the municipality set tourist tax 4 euro/day, This is exclusively expensive. In addition to that, the management company charged me three times of the amount as tips, it means 72.euro total not 24 euro, as I stayed for 6 nights alone. Nobody can deny this, as it is a machine process and you can't get the room key number without the payment. I could get the pdf receipt after check out asking sometimes. Although I protested this payment after the check out many times, but the company has never tried to correspondent with me and of course no cash back from the apartment. It is almost criminal!

It was hard to find at first, but it was my fault. But the facilities are so good and the cleanliness is like a high-end hotel. You have to check in yourself, but when there is a staff member, they will help you. I moved to another hotel now, and I regret it so much.

The location of the hotel is excellent, very convenient for visiting nearby popular attractions. However, the self check-in process is quite complicated, and the apartment door lock requires frequent calls to the front desk. The intercom volume is very low, which makes it difficult to communicate, especially at night. Additionally, the neighborhood is very lively and noisy until late, which can disturb sleep. Regarding luggage storage, it costs £2 per use. We tried twice and ended up paying an extra €2. After inserting the first coin, we had to call the front desk for assistance. The staff’s attitude was poor, saying “I don’t know what to do, and I’m not here,” so we had to pay an additional €2 to store our luggage. We hope the hotel can refund the extra €2 we were charged for luggage storage.

They made up the room daily and provided fresh towels. It's in a safe area, close to a bus stop, and tram 28 is within walking distance. I stayed at number 63; it was uphill but manageable on foot, and the elevator worked well. There aren't many condiments beyond salt and sugar, but it's equipped with a microwave, dishwasher, oven, refrigerator, and a washer-dryer combo. The heating worked great, and the bathroom was spacious and nice. It was also quiet as it overlooked an inner courtyard. Check-in was easy, though early check-in didn't seem to be an option.