Renaissance Hotels in Paris

Mainly upgraded to a balcony room, very comfortable. There is also a crib for the children. The service is very courteous and friendly. The breakfast is not buffet. The dishes are of high quality. It has started a good trip for my family in Paris.

I ordered a room with a view of the Eiffel Tower, and I was given a room on the top floor, but the price of 6k felt like a big mistake... There is no balcony, and only half of the tower can be seen from the window of the room, and the angle is particularly picky, the window It cannot be fully opened, so people and scenes cannot be photographed together. The side of the hotel is not busy, and it takes about 20 minutes to walk to the iron tower. The price/performance ratio is extremely low... There are many hotels with the same price, so I don't recommend it...

I was debating between a 4 or 5 star review but had to go with 4. The hotel itself is located a short 3 minute walk from the Arc de Triomphe and the Metro station. The property is very nice and the staff was excellent, English was really spoken as were many other languages. The breakfast was excellent, I'd recommend the package with breakfast included. Two reasons for the one star reduction. First, the hotel has 2 elevators. One was foam when we checked in and had been for some time. Having one elevator in a hotel with 118 rooms becomes problematic at busy times and we waited for 5 elevators more than once. It looks like either the elevator was damaged by water or mechanical or a renovation was planned, but.. I think it was the former as a renovation is done and workers are present and the situation scheduled. This was just a sign and apologies. The second issue was one evening we came back to the hotel from a day out all day to find our bathroom had 1 towel, not a full size but a bath mat sized towel. We were informed their towel service didn't return the towels that day. We baked and a second small towel showed up but, that was not well planned out. The GM did apologize profusely, but it seemed like poor inventory control to hand zero stock on hand. Otherwise, great location, fantastic staff, rooms are decent sized and well appointed. Ask the staff for recommendations on restaurants and cafes, they are all knowledge

This was our third stay at this hotel over a period of several years and I posted a very positive review in 2014. Oh, how things have changed here! I begin with the most serious of the offenses and indignities we suffered during our 5-night stay. I was entrapped in the hotel's elevator for a period of 10-15 minutes before the staff registered any response to the emergency alarm bell or my pounding on the elevator door. When a maintenance employee finally arrived, he said that the alarm bell notified the off-premises elevator service company rather than the hotel itself. I knew this was not accurate as I could clearly hear the alarm when I repeatedly pressed it. When I was finally liberated from the elevator and spoke with the on-duty manager, he apologized and said he had been in the ”back office” and had not heard the alarm. The general manager of the hotel also stated that she regretted the ”inconvenience.” I think this event qualified substantially above the level of ”inconvenience” and the manager's proffer of a fractional portion of the substantial Marriott points I had used for my stay was wholly inadequate for the life-threatening emergency that could well have been the case. In addition to this incident, we experienced an appalling indifference and lack of basic service from the staff of the hotel, including (1) absence of a bellman to assist with our bags upon arrival at the hotel by taxi ,(2) failure to deliver an additional luggage rack to the room following request of the bellman, (3) failure of housekeeping staff to make up the room for a period of two hours and after three requests when we inadvertently left the French-language ”do not disturb” sign on our door, (4) failure to respond to three or more requests for towels that had not been left by the housekeeper, and (5) recommendation by the newest and least-experienced junior concierge of an Asian restaurant that displayed a ”closed” sign when we arrived and where no employees spoke English or could provide an English-language menu. (In fact, with regard to the restaurant, the chief concierge told us the next day that she had ”never heard of it.”) We chose this hotel because we had previously had positive experiences, notwithstanding the fact that the rooms are extremely small (even with our upgrade from a ”cubby hole” to a ”shoebox-sized” room). The hotel's common area is beautifully decorated and the rooms are well-appointed despite their size. The problem with this hotel boils down to indifferent management and that is really a shame. It could be so much more!