Marriott Hotels in Shantou

Traveling to the Chaoshan area, we found this hotel, which seems to be the best and newest five-star chain in the region. First, the good points: the room was cleaned quite well, and the surrounding malls and food delivery options were pretty convenient. The facilities weren't particularly outstanding. Currently, the view downstairs is still a construction site, but it should be decent once finished. ❌ What to watch out for is that the ventilation in this hotel is really poor. Before checking in, we were asked if we wanted a smoking or non-smoking room, and we chose non-smoking. One evening, we had a barbecue in the room. After eating and tidying up, we put the rubbish outside the door. Despite there being a sign in the room indicating a fresh air system, the smell lingered for a long time. We called the front desk to ask them to open the window, but were firmly told we could only open it for half an hour or use an air purifier, with the reason given that opening the window might damage the room equipment. Firstly, shouldn't the hotel state this in the check-in instructions? The staff's tone shouldn't be so aggressive. If they had said something like, 'it's quite humid, we're concerned you might catch a cold,' or 'it's humid, we're worried about wetting the bedding and affecting your rest,' it would have been more acceptable. Secondly, if the ventilation in a non-smoking room is this bad, I can't imagine how people in smoking rooms manage to sleep. If the windows can't be opened, shouldn't every room be equipped with an air purifier from the start? More and more people are choosing to visit Chaoshan. As the newest five-star hotel, if they want to attract more guests, I feel there's room for improvement in service. For example, one evening, one of the food deliveries was completely upside down inside the robot, with all the soup spilling out. They could pay attention to such details. In terms of hardware, they could also upgrade things like the hairdryer, kettle brand, and consider installing smart toilet seats.