Hotels in Window of the World/Shenzhen Happy Valley, Shenzhen

This was our first trip staying away from home after having a baby. We booked the InterContinental last minute without looking at too many reviews. The most important thing for us was seeing comments that they provide a crib and bed rails, so we just went for it. When we arrived, it really lived up to its reputation as a family-friendly hotel! It was great! It's about 95% baby-friendly. You hear kids' voices everywhere, and the place is bustling with people, so we didn't feel too much pressure when our baby occasionally cried. Despite the hustle and bustle, it was quiet in our room. The corridors were very wide, and even with many guests, the corridors leading to the rooms were surprisingly quiet. It's friendly for young babies. After we noted it in our booking, the front desk proactively arranged for a crib and bed rails on both sides of the main bed. The bathroom has a bathtub, so if your little one doesn't want to go to the public pool, they can still 'swim' in the room. The view from the room's window was lovely, with lush green trees. The pool was so beautiful that even someone like me, who doesn't particularly enjoy swimming, felt an urge to quickly buy a swimsuit and dive in. Riding the mini-train felt a bit like 'It's a Small World' at Disneyland. However, there were quite a few things to complain about: 1. After taking the elevator from the hotel down to the pool, there were several steps. It wasn't an accessible route, which made pushing the stroller up and down quite troublesome. 2. Outside the gym, in the fishpond corridor leading to the barber shop/restaurant, there was a height difference in the floor. This could easily have been made into a gentle slope, but it wasn't. This uneven step tripped several people, and I witnessed it twice. 3. The front desk kindly offered a complimentary upgrade to a suite, but the walk down the long corridor was exhausting. One section of the corridor had many red LED-lit ox figures hanging on one side, which felt like it was suppressing something. The sea salt or whatever was placed in the corridor also felt like some kind of ritual. Coupled with the room's deep red carpet and black/red as the dominant colors, it felt a bit creepy. (Sorry, maybe I've just watched too many international horror movies). 4. A small sign in the room stated that takeout food had to be picked up a short walk away, and suggested we order from the hotel's dining options. So, we ordered room service that night. The food looked exquisite in the menu photos, but what arrived was so bad it was an embarrassment to the hotel. The next day, we couldn't stand it and walked the long corridor ourselves to pick up takeout. 5. At lunchtime, we went to the hotel's Chinese restaurant, Huashan. There was no one to greet us at the main entrance. We walked in and couldn't find anyone. A server walked out, saw us, pretended not to, and then turned back inside. I was genuinely confused, wondering if it was even open. We walked a bit further and finally saw two servers at the cashier. I asked if they were open. One lady replied, ”This is the Chinese restaurant.” And then quietly looked at me. I was truly speechless (did I ask that question?). Fortunately, another quick-witted lady promptly took over, asking how many people were dining and proactively led us to our table. The food at the restaurant was good, though. Overall, the experience just wasn't one you could describe as completely satisfying. Like life, I suppose, there's beauty amidst the imperfections.

The room was nice, but there was no internet, which was surprising. I had to use my phone's hotspot all night. The next day, there was no explanation offered. Also, the breakfast selection wasn't very extensive.

My stay at Century Garden Hotel was fantastic! The room was clean and tidy, well-equipped, and the bedding was so soft and comfortable. The front desk staff were warm and attentive, responding promptly to any requests. The location is super convenient, making it easy to get around and find places to eat, especially with a food street right behind the hotel. It offers great value for money, and I'll definitely choose this hotel again on my next visit. Very satisfied 👍

The room was quite spacious, well-equipped, clean, and the bedding was comfortable. I called the hotel in advance, and they said the room would be ready. However, when I arrived before 2 PM, they told me the room hadn't been cleaned yet, and there were no other rooms available. I had no choice but to go out and take care of some business. When I returned in the evening, they informed me there was a maintenance issue with my original room and moved me to another one. I don't think it was the World of Windows view room I booked (room 01, which has a side view of World of Windows). The front desk showed no apology whatsoever. The room had a capsule coffee machine, but no capsules were provided. The hotel breakfast was excellent, with a wide variety of choices and authentic flavors. The service at the breakfast restaurant, in particular, was very thoughtful and left a deep impression on me.

From the moment we stepped out of the car, every staff member greeted us with a warm smile and great enthusiasm. The young lady at the front desk was exceptionally kind; we requested two rooms, and not only did she allow us to check into one early, but she also upgraded the other to a balcony room. Both my parents and the kids were thrilled. The decor is very retro, and the lobby feels like you could take a great photo anywhere. Our trip was too rushed this time, but I'll definitely choose this place again on my next visit!

The lady at the front desk saw that we had a large group and upgraded our room, which we were very happy with. There was no noise at all, so we slept great. The air conditioning worked well, and the bathroom had a separate wet and dry area. Plus, the hotel's location is excellent.

The reception staff were extremely helpful and assisted us with check-in even at 10:30 PM. All the staff were friendly and accommodating. Providing kids' slippers and toothbrush was a nice touch, and the comfortable bedding and thick toilet paper were great. On the downside, there was a cigarette smell in the room, and because DiDi can't pull right up to the entrance, you have to walk about 200 meters, which is something to keep in mind. However, there are tons of restaurants all around, and they even gave us a souvenir at checkout. It will leave me with such wonderful memories!

The hotel's exterior isn't particularly grand, but the overall feel is very clean, and the hallways are bright and fresh, with no stuffy feeling. The bedding and hygiene in the room, which are my top priorities, were very satisfactory. The service attitude was also very friendly and respectful, making me feel like they genuinely cared about providing good service. The hotel's location is excellent; it's close to Happy Valley, Splendid China, and the Folk Culture Village, all within walking distance. Window of the World is also just a short taxi ride away, costing around ten-something yuan. The hotel is surrounded by lush greenery, offering a peaceful retreat from the hustle and bustle, with a park nearby. In the mornings, you can see people practicing Tai Chi from your window. It's also a great place to relax in the hotel when you're tired from exploring. There's a Xin Yin Ni Restaurant on the second floor, reportedly over 20 years old, and the dishes are fantastic! We ordered a roasted pigeon, a plate of pan-fried mixed fish, a lettuce dish, and a sea urchin fried rice, which came out to just over 200 yuan. Highly recommend!

Came here with friends, and the standalone villa in the city center offered excellent privacy. The dedicated butler service was incredibly attentive, following up with us from check-in to check-out. We forgot sunscreen, and the front desk butler went directly to the mall to buy some for us, even including a vacation straw hat. During our stay, they were always available whenever we needed anything. The hotel's shuttle driver was also very thoughtful, always on standby for pickups and drop-offs, saving us the trouble of walking in the hot weather. At check-out, they even helped us load our luggage into the car and provided water and snacks, which was very considerate. The room hygiene was impeccable, with every corner neatly maintained, and the bedding was comfortable. The room itself was very spacious. It rained during our stay, and listening to the rain from the hotel was incredibly relaxing. Overall, the service was excellent, and the environment was quiet and elegant, making it perfect for a leisurely vacation. Definitely worth revisiting.

This was a business trip. The hotel is right in the city center and has subway access, which is very convenient. The room was very comfortable, with a great mattress and pillows. I had a wonderful night's sleep. The breakfast was indeed healthy, with a wide variety of healthy options.