Top rated hotels in Shenzhen

Shangri-La Shenzhen Hotel
4.3/54141 Reviews
Lo Wu Control Point, Lo Wu Railway Station
The hotel is conveniently located next to Shenzhen train station, which takes less than 8 mins walk through the underpass. Was happy to have the room upgraded to 22nd floor. The room view was spectacular with the border of HK and the City of Shenzhen, including the railway track consisting of high speed rail train and slow train. Breakfast was good with a variety of choices to pick from. Was actually thrilled to receive the spa voucher of 88 but alas, it was a disappointment as the service was poor. I came at 10pm, after changing my booking. The person in charge, just came hurriedly and spoke to me in Chinese( whereby my Chinese language was not so good as I am still a beginne) quickly and left me all alone by myself. As the massage room was in another area, where you need to step out from changing room, I was waiting for 10 mins to get a changing gown as I was only given a towel and disposable underwear. I went looking around for the attendant and found most of them in the front of entrance and none in the room, attending or checking on me. I just left without doing the massage. I report this to the hotel manager the next day, as I tried calling the guest service center and operator a couple of times after the incidentto give them feedback but nobody picks up the phone!
Futian Shangri-La, Shenzhen
4.7/53876 Reviews
Shenzhen Convention & Exhibition Center
Excellent service from every single staff interaction we had, especially at horizon club - exactly what you'd expect from a Shangri-la property. Room was clean and comfy with their generous pillow selection. Lobby is currently decked out in festive cheer and looks fantastic. My slight disappointment was with the food - Horizon club food felt a bit lacking in selection and quality (sandwiches and pastries tasted a bit stale), especially compared to the Hong Kong Shangs. Breakfast quality and spread was definitely a bit lacklustre.
Shangri-La Nanshan, Shenzhen
4.8/51351 Reviews
Overseas Chinese Town
Alice service is very attentive and professional. She and her colleagues had arranged nicely for my birthday including beautiful bouquet and simple room decorations. Before my arrival, Angela is also helping the booking arrangement. The hotel design has wow us and the buffet breakfast is good. The overall ambiance and the experience is outstanding and we will definitely come back next time. Thanks to Shangri-la for this great stay.

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