Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Hong Kong

Malaysia

Kuala Lumpur

The hotel's facilities, brand philosophy, and service quality don't effectively convey its brand identity. The target audience positioning is unclear, and the follow-up customer service experience was terrible.

**Facilities:** Felt pretty average. The hardware is generally good, and you can tell what the layout was like when it was built, but the room design and layout are relatively traditional and a bit outdated. The bathtub 🛁 was a terrible experience; yellow rusty water gushed out of the tap... I was startled and it felt unpleasant. The bed felt like it was pieced together, higher in the middle and lower on the sides, making it very uncomfortable to sleep on. The worst part was the pillows; they offered no neck support whatsoever, leading to a very poor sleep experience. The air conditioning couldn't be automatically adjusted, only within a range of about 2 degrees.

**Cleanliness:** Clean.

**Environment:** Average. The view isn't attractive to those familiar with Shanghai and the Huangpu River.

**Service:** The worst aspect. From the front desk and lobby coffee shop to breakfast and check-out service, the experience was quite poor. It felt like the hotel staff lacked professional training. This doesn't compare to the Grand Hyatt, let alone the service at star-rated hotels in Tokyo or Seoul, or international hotels on premier island resorts.

For example, some services required follow-up, but the staff would just disappear after speaking, with no subsequent follow-up. This felt bad. Breakfast service was terrible, lacking clear instructions and care for special needs guests (some guests have specific dietary requirements, such as food allergies or fitness enthusiasts). When making an omelet, the staff didn't ask about customer preferences at all or explain potential options. After making it, they looked annoyed and said, ”You should have said something earlier.” So, what level of service is it when an omelet chef at a top island resort smiles and asks, ”How would you like your egg cooked?” Or is it that the Shangri-La simply isn't capable of providing such service? A very bad experience! There was no proper queueing system at breakfast; I was clearly first in line, but the eggs were given to an elderly lady?

**Check-out:**
1. I asked, ”What do you do if something is damaged?” The staff replied, ”It's fine. The hotel makes enough money, it's not a big deal.”
2. The bill was calculated incorrectly! I only ordered breakfast for one day, but the front desk charged me for two.

The staff were generally unprofessional and very impatient... (including their smiles, attitude, and necessary service explanations).

**Gym:** Acceptable.

**Summary:** Highly doubtful about staying here again.

This has been my go-to hotel every time I visit Shanghai in recent years. The front desk lady was very enthusiastic, and the gentleman was super efficient. The floor-to-ceiling windows offer a great view. Breakfast was just okay, nothing special, but the price is really high. In that regard, it doesn't quite measure up to the Shangri-La in Chengdu. My favorite part of the room's decor was the bathroom, it's gorgeous. The only minor complaint is that the toilet isn't smart. The room decor is decent, but the duvet was too thin. The air conditioning consumes a lot of electricity but doesn't heat up, so it was basically useless. I caught a cold on the first night and woke up with a really hoarse voice the next morning. Even with a heater and an extra blanket the second night, it didn't help much, and I ended up being sick for a whole week. Despite that, I'd still stay here again when I'm in Shanghai. The area is great for shopping and dining. One more thing to complain about: I'm not sure why the bottled water was replaced with boxed water, and without a straw. Having to drink directly from the carton is just bizarre!

Although there was a slight delay with check-in during the Chinese New Year period, the entire check-in process at the front desk, and even the subsequent check-out, was incredibly smooth. The staff had excellent service attitudes and even sent a fruit platter as an apology.

The hotel smells lovely, the room is spacious, and the facilities are all very well-maintained. The Taikoo Li area is super convenient for dining, accommodation, and transportation. There are tons of luxury brands and famous restaurants nearby. Getting to Shanghai Station, Hongqiao Station, Nanjing Road, and Disneyland is easy via the subway. The station is less than a five-minute walk, which is a real time-saver.

On my recent business trip to Shanghai, I chose the Hongqiao Shangri-La Hotel, and my stay completely exceeded expectations, especially regarding its prime location and the exceptional service at the Horizon Club Lounge. It truly deserves high praise!

What impressed me even more was the service at the Horizon Club Lounge. The staff's warmth and attentiveness genuinely made me feel valued. Upon check-in, a Horizon Club staff member proactively approached me and patiently explained all the club lounge benefits, such as the timings for breakfast, afternoon tea, and evening happy hour. Special mention goes to Crystal and Jojo from the Horizon Club, and Dave from Concierge, who were incredibly patient in guiding me, providing directions for taxi stands and advising on the best drop-off points for my return.

This stay, the Hongqiao Shangri-La Hotel's superb location truly alleviated my travel concerns, and the warm service from the Horizon Club Lounge staff made my business trip much more pleasant. I will definitely choose this hotel again next time I'm in the Shanghai Hongqiao area!

I'm a bit confused. Do I have to pay extra just to chat with the Concierge in the Club Lounge? I saw that arrogant manager circling my table during dinner, greeting everyone else but completely ignoring me. It's truly a real-life portrayal of 'Hello Mr. Billionaire' – art always originates from life, but life is even more spectacular. To be fair, the environment and location are decent. However, when I stayed at a regular chain hotel across the street, I left my luggage at the front desk, and the bellhop saw I had medication and immediately put it in the fridge for me – that truly touched me. Also, in this day and age, do hotels still require a deposit? They said it's in case a guest smokes in the room and gets fined. Seriously, at such an expensive hotel, are they so distrustful of their guests' character? The management is incredibly chaotic; asking a simple question takes forever to get a clear answer, everyone says something different, and they say one thing but do another.

To celebrate my wife's birthday, I specifically chose the China World Summit Wing, Beijing, the city's tallest hotel. It's located right above the north wing of the China World Mall. The lobby is on the 64th floor, and the downstairs concierge verified our check-in information and helped us with the key card. The lobby is quite unique; due to ceiling height limitations, it feels more like a lounge and wasn't too crowded. Check-in was quick. After learning it was my wife's birthday, they proactively offered a complimentary cake, flowers, and red wine – excellent service! The room layout was very well-designed, with the large bed facing a floor-to-ceiling window, offering a great view. The bathtub was spacious, perfect for relaxing. From 5-7 PM, the Atmosphere Bar on the 80th floor (the highest floor) had a great vibe, perfect for a drink while listening to live music. Breakfast is on the 79th floor, a hybrid of à la carte and buffet. The à la carte dishes were beautifully presented, though the taste didn't quite live up to the presentation, so there's room for improvement there. We even encountered a security team for a certain country's leader 🤫, which speaks to the appeal of the China World Summit Wing. Plus, staying on a weekend gets you free parking for one car, saving a whopping 300 RMB! All in all, highly recommended!

Every Chinese New Year, the hotel lobby is decorated in a warm, festive Chinese red, filling guests with joyful holiday cheer. Although staying in the new wing grants access to the executive lounge, having the first round of the in-room minibar free is incredibly convenient. A big thank you to Liang Xiaomei from the hotel, who prepared everything for us even before our check-in. During our stay, we received impeccable care from the staff across various departments, including the Executive Lounge, pool, HSKP, and coffee shop. Their warm, professional, and meticulous service ensured we had a happy and comfortable Chinese New Year. We extend our gratitude once again to all the hotel staff who assisted us.

The front desk and lounge staff were all excellent. The room design was neat, simple, clean, and bright, perfect for a relaxing getaway. The location was great, directly facing the Yongding River, so on a nice day, you could enjoy views of the river and mountains. It's also close to the Sky Corridor and Shijingshan, which allowed me to visit all the important attractions around Shougang Park, so I extended my stay by another night. The lobby was exquisitely designed with plenty of greenery, and when it wasn't crowded, sitting there with a coffee, listening to the occasional bird calls, was very relaxing. 
Unfortunately, the breakfast and lounge food were very average; I wouldn't recommend ordering meals there.

Good overall, and very convenient as it's close to the border crossing.

Facilities: The facilities are a bit old, and there are very few power outlets, which was quite inconvenient. Otherwise, it has the standard amenities you'd expect from a five-star hotel.

Hygiene: Generally, the hygiene was good, but the bottom of the shower curtain had some mold. For a five-star hotel, shower curtains should really be disinfected and cleaned after each use.

Ambiance: The environment is great, close to the border crossing, quiet and peaceful.

Service: The service was very good.

The only thing that would make the massage chair water in the pool perfect is if it were 2-3 degrees warmer. It's a bit too cool for just relaxing, though the changing rooms do have hot tubs. However, staying in the changing room for too long gets hot, and there's no view or fresh air. Marriott's water temperature is better in comparison. It's great that this hotel has a steam room and sauna, which is rare in Shenzhen. Overall, the hotel environment and service are excellent.

Out of all the hotels I stayed at during my trip to Shenzhen and Guangzhou, the Shangri-La wasn't the most expensive, but it was definitely the most satisfying. Even though it was busy during the Chinese New Year, the service quality wasn't affected at all. The room wasn't huge, but it had an expansive view and beautiful scenery. The layout was well-designed, and the amenities were good too. The hotel is conveniently located right next to a subway station, making it easy to get around, and there are plenty of dining options nearby. Shenzhen Bay Park is also within walking distance, and a stroll along the bay watching the seagulls is quite pleasant. The breakfast was the most delightful surprise – high quality and a rich variety of options. A special thank you to the staff at the dim sum counter! While there are still some construction sites around the hotel, it doesn't detract from the overall experience. This hotel is highly recommended.

Shangri-La

Columbus

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