Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Hong Kong

Malaysia

Kuala Lumpur

This time, for our vacation back in Shanghai from abroad, we chose Pudong Shangri-La, and our entire stay exceeded expectations. From check-in to check-out, everything was smooth and comfortable.

The front desk staff were friendly and highly efficient. They even pleasantly surprised us with an upgrade to a deluxe king room, offering a perfect view of the Lujiazui skyline (the 'Lujiazui Three-piece set'), which was a very thoughtful gesture. The room was clean and spacious, the bedding soft, making for a very comfortable stay. The hotel service was meticulous and attentive; requests were promptly addressed, and the breakfast offered a rich variety with good flavors. The location is excellent, right next to Lujiazui, making transportation and dining very convenient.

Compared to other hotels on this trip, the service quality at Shangri-La truly stood out. Our whole family felt very secure and comfortable, and the kids absolutely loved it. It's highly recommended, and we'll definitely prioritize this hotel when we return to Shanghai in the future.

I stayed at the Jing An Shangri-La with my child this time, and the location is definitely its biggest advantage – the mall is right downstairs. Our room faced the 'Bund Three-Piece Suit' (the three iconic skyscrapers), offering excellent views. I especially want to commend Apple from concierge; communication with her was pleasant, and she was very attentive in helping with our travel arrangements. The room's amenities were good, and the bed was very comfortable. Breakfast was also great, and the ice cream was delicious. Overall, it's a very reliable five-star hotel in Shanghai, suitable for both business trips and short stays.

The location of Pudong Shangri-La is excellent, right next to the Oriental Sports Center and directly opposite Qiantan Taikoo Li. It's also a very popular hotel, with many guests checking in. On July 25th, before 2 PM, there was already a queue at the front desk. The check-in staff seemed very unprofessional; they were slow, and even engaged in lengthy conversations with guests, which made things even slower. They claimed there weren't enough housekeepers and that we'd have to wait an hour for our room key, suggesting we go explore outside while we waited. This was on a day when it was 40 degrees Celsius outside! So we just had to wait, with no water offered and no updates on our room status. When we inquired at the front desk at 3:30 PM, they were still unhelpful. It wasn't until I got visibly upset that a manager came out, provided our room key, and offered complimentary breakfast as compensation. Objectively, the room service, restaurant service, room amenities, and dining were all excellent, meeting Shangri-La's usual standards. The prompt compensation was also well-handled and appreciated. However, the check-in staff at the front desk clearly lacked professionalism and communication skills, and the entire front desk area felt quite chaotic. I hope they can improve this aspect. For privacy reasons, I won't share photos of the staff members at the time, but it was genuinely one of the worst check-in experiences I've had in all my years of staying in hotels.

1) I gave the service 3 stars because the hotel called back for a follow-up, otherwise it would have been worse.
2) Our flight was delayed, and we arrived at the hotel after midnight. The first thing the front desk asked us when we checked in was if we had come to the wrong hotel, as there are two Shangri-La hotels. I told him I wasn't aware of two Shangri-La hotels and showed him the location on my phone to confirm if we were in the right place. After he looked at it, he confirmed we weren't wrong. We then proceeded to check in with our IDs. I think his approach should have been different; he should have asked for our IDs first, and only after confirming a mistake, informed us about the other Shangri-La, though we weren't at the wrong hotel.
3) We were told breakfast ended at 10:30 AM the next day. This was probably because we checked in too late, and he mistakenly thought it was Saturday. Breakfast on weekdays (Mon-Fri) ends at 10:00 AM, while on weekends (Sat-Sun) it ends at 10:30 AM. However, we all thought breakfast ended at 10:30 AM, which led to the following breakfast incident.
4) We went for breakfast at 9:50 AM, which turned into an even worse experience. Before 10:15 AM, my child asked a server for another pancake, but the server, from about 3 meters away, replied, 'Ma'am, there are no more.' My point here is that the server could have been more friendly and polite, approached my child, and explained that the chef was off duty and it was past the time to make more. This might have helped my child accept the situation better.
5) The hotel's follow-up call was friendly; they offered a discounted room rate and a complimentary use of the Chinese restaurant for our next visit. We didn't need or accept it. We only travel with our child two or three times a year, and what we need is a comfortable experience.

Staying at the China World Hotel again, it still feels familiar and welcoming, like coming home – extremely comfortable. The room is clean and bright, facing the Third Ring Road, and watching the scenery outside the window really lifts my spirits. The gym and swimming facilities are excellent, quiet, and well-maintained. The executive lounge staff are friendly and appropriate, and the food is abundant and delicious. I've already booked a room for next weekend, making China World a cool haven this hot summer.

To surprise my little one, I specifically booked the Rubber Duck-themed room. On arrival, I decided to pay extra to upgrade to the Horizon Club, which offered a more spacious room and a fantastic view – this upgrade was definitely worth it! After the staff finished setting everything up, we were completely charmed by all the adorable themed elements throughout the room.

I have to give a special shout-out to Alice at the front desk. Not only was she professional, but she was also incredibly warm and friendly, just like an old friend. After checking us in, she personally escorted us to our room, interacting sweetly with my child along the way. Later, we received a lovely macaron gift in our room, and this sweet gesture instantly won us over.

The dining options at the Horizon Club were also excellent, with a rich variety of delicious dishes. The best part is that all drinks and fruits were included, which was both convenient and great value. From the facilities to the service, every detail showed great care, and both adults and children were absolutely delighted. Next time I'm in Beijing, the Shangri-La will definitely be my top choice. Full marks, highly recommended!

My only minor complaint was with the concierge at the ground floor entrance; they weren't very proactive in welcoming guests, and I wasn't informed that a key card was needed to access the 64th floor.

Everything else was fantastic. Check-in was very quick, I received a complimentary room upgrade, and they even helped me arrange a room with a large sofa.

The customer service staff were all very enthusiastic.

The bartender on the 80th floor made some beautiful cocktails.

The staff at the breakfast restaurant were excellent, and the food was delicious 👌🏻

My only suggestion would be to consider adding some activities for children near the gym, as the existing equipment isn't suitable for them.

This hotel is absolutely fantastic! The lobby is designed like a beautiful garden, complete with fish and birds, and there's even a children's playground out back. The dining tables are nestled among plants, creating a tranquil yet inviting atmosphere. They even have handmade pizza! Upon check-in, we received complimentary coffee, and the latte was delicious. The staff are incredibly professional and attentive. When my period unexpectedly started, a staff member quickly brought me sanitary pads. The king-size bed in our room was enormous, and there's a direct drinking water tap. The breakfast spread is abundant and especially great for kids, with a dedicated children's food station. There's a good selection of Western-style breakfast options.

Great location, very close to the metro, Shenzhen Station, and Luohu Port, making it super convenient to walk to. The hotel facilities are comprehensive, and the service attitude is also excellent. I hope they add smart home features in the future.

I chose this hotel because I was going to Hong Kong 🇭🇰, and it was so convenient! It's just a 100-meter walk to Futian Railway Station, and the subway is also easily accessible. My child really wanted to take the subway, so we went to Hong Kong. The two round trips were really unpleasant. This place is part of China, yet you have to put up with the attitudes of the people there; they look so impatient, as if we mainlanders owe them something. Without our mainland fish, how would your economy grow? I'll never go there again. Shenzhen is much better, with great food and a relaxed atmosphere. The hotel was good too 👍. Seeing Hong Kong people coming to Shenzhen to spend money, it makes you realize how much more affordable the mainland is. A bowl of noodles in Hong Kong costs over a hundred, and everything is expensive. I'll definitely come back to Shenzhen for food, drinks, and fun. Happy! There were no crowds at Disneyland during the summer vacation 🤗, and there will be fewer and fewer people in the future. Welcome to Shanghai Disneyland, where you don't have to deal with anyone's bad attitude; just let loose and have fun!

The hotel is located right above Mangrove Bay South Station, next to Ruijing, making it very convenient for getting around. For shopping and dining, besides Ruijing next door, it's also easy to get to Shenzhen Bay MixC and MixC World. The room size is average, but it's very new. They provided complimentary fruit, wine, and afternoon tea. The view from the window overlooks the golf course, not the construction site, which is quite beautiful. The breakfast selection is also very rich. My only suggestion would be to offer more side dishes for the congee. Overall, it was a very good stay.

Shangri-La

Columbus

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