吃吃货chihuoOverall, my experience at this hotel was quite mixed. There were definitely positives, but also some issues that affected the overall value and stay experience.
First of all, the hotel is located right beside a temple. Personally, I did not mind it, but for guests who are sensitive to incense smells, this is something to take note of before booking.
I initially booked a “Family-Friendly Family Room,” but unfortunately there was a plumbing issue with the toilet when we first used it. To be fair, the cleaning staff handled the situation very kindly and professionally, and during the chaos the hotel quickly arranged a replacement room for us.
However, I later realised the replacement was either a “Superior Twin Room” or “Deluxe Twin Room,” which was designed for 2 people instead of the 3-person family room I originally paid for. When I clarified this with the concierge, they mentioned that my dad had approved the room change. After checking with him, it was true that he had agreed, but he also did not realise it was a room for only 2 guests. He was mainly focused on whether the room was clean and functional after the plumbing issue.
At that point, I did feel a little disappointed because it essentially meant we paid for a family room but stayed in a standard twin room instead. The conversation with one of the concierge staff also made me feel as though, since we had already accepted the replacement room, it became our responsibility to simply proceed with it.
To the hotel’s credit, they later offered us 2 days of breakfast coupons as compensation, and they did eventually offer another room change. However, since we were only staying for 2 nights, moving rooms again at that stage felt like too much hassle.
For context, the two staff members assisting us during the night shift gave very different impressions, one was genuinely warm and helpful, while the other felt rather average in terms of service attitude.
That said, I do want to acknowledge that the overall staff were generally friendly and helpful. The buffet service crew and housekeeping staff were especially pleasant. Even during checkout, the daytime concierge went out of their way to help us book a DiDi after we struggled for a long time to get a ride to the train station, which I appreciated a lot.
I also enjoyed having access to the laundry facilities, as I personally like keeping things neat during travel. The laundry room being combined with the gym was convenient in theory, though the space itself felt quite small, especially when waiting for laundry. Still, the staff were thoughtful enough to help move and fold clothes once they were dry if guests were away.
Overall, I would describe my stay as average to decent. There were some genuinely good service moments, but the room replacement situation affected my impression of the hotel’s value for money. I’m honestly torn between giving 3 or 4 stars for service.
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