Luxury Hotels in Shenzhen

"First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar. The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room. The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment. However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍 For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM. Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊"

"The hotel is located right above Mangrove Bay South Station, next to Ruijing, making it very convenient for getting around. For shopping and dining, besides Ruijing next door, it's also easy to get to Shenzhen Bay MixC and MixC World. The room size is average, but it's very new. They provided complimentary fruit, wine, and afternoon tea. The view from the window overlooks the golf course, not the construction site, which is quite beautiful. The breakfast selection is also very rich. My only suggestion would be to offer more side dishes for the congee. Overall, it was a very good stay."

"Service: Really great, they're very responsive to requests. However, when I asked a specific question, the answer was a bit confusing. It said laundry would be washed and returned within 4 hours (I'm from Nanshan, Shenzhen and didn't bring many clothes 🤦), but then it also mentioned something about next-day collection. Hygiene: There was an open sugar cube that hadn't been thrown away, but the countertops and everything else were very clean, as they should be. The lobby and public restrooms were also clean. Facilities: The coffee machine worked, and all the water facilities were normal. Environment: It's been pretty hot lately, my glasses fogged up, typical Shenzhen weather. The fact that the Spring Bamboo (China Resources Tower) is right next door is a huge bonus!"

"Raffles was the chosen venue for a truly momentous marriage proposal, and I cannot thank the dedicated butlers enough for their incredible support! A special shout-out to Kathryn, Qian, Maddy, and Camilla for their patient cooperation throughout – the proposal setup coordination went flawlessly! Particular thanks go to Camilla, who not only helped capture the proposal on camera but also surprised us with Polaroid photos, a small gesture that was incredibly heartwarming. The meticulous and thoughtful service made this experience truly perfect. Feeling immensely grateful!"

"I wholeheartedly give a perfect score and highly recommend the MGM Shenzhen. Our family's overall experience with our little one was impeccable, and we felt incredibly comfortable and warm throughout our stay! A special and sincere thank you goes to Manager Even ❤️. The check-in process was efficient and smooth. After learning we were traveling with a baby, Even proactively upgraded our room for free and even prepared cute, fun children's souvenirs and an exclusive wooden commemorative room key in advance – the attention to detail was truly thoughtful. Even continued to follow up attentively throughout our two-day stay, specifically informing us that we could flexibly book room cleaning via WeChat to ensure our baby's rest wasn't disturbed. Even also enthusiastically assisted us in booking a hotel restaurant, where the food ingredients were fresh and the taste was palatable, making it perfect for family dining. As it was a peak occupancy period for the hotel, Even thoughtfully arranged for us to enjoy breakfast at the 12th-floor Executive Lounge, perfectly avoiding the long queues during the lobby's breakfast rush. All staff at the Executive Lounge provided gentle and patient service with quick responses. The dining environment was tranquil and elegant, and the variety and quality of the food were excellent. On the day of check-out, Even specifically came to the lobby to politely bid us farewell, a gesture full of ceremony that was especially heartwarming. 🦁 The hotel's boutique shop offers a wide array of creative cultural products; the signature little lion series of dolls are exquisitely crafted, soft, and adorable, making for very meaningful souvenirs. The entire team's service was professional yet warm and meticulous, creating an excellent ambiance. This is definitely the top choice for a family-friendly stay in Shenzhen, and we will certainly choose it again on our next visit!"

"Exceeded all my expectations! Based on previous reviews, I thought the room might be a bit old, but upon checking in, I found it to be very well-maintained and spacious. The garden view room was lush and green, truly refreshing! For a beachfront hotel that's been open for seven or eight years, this room quality is genuinely commendable! **Facilities:** The bathroom fixtures were high quality, with a German brand Grohe shower and bathtub, and Duravit toilet and sink. The mattress, bathrobes, and toiletries were also excellent. **Environment:** I absolutely loved the hotel's garden, right by the sea. I even preferred it over the Jiexiu Bay beach itself. It was a bit rainy during my stay, so I didn't see the glass-like sea under the sun, but the vibrant green Egret Lake Garden, pavilions, and lush green mountains were incredibly therapeutic! **Service:** The staff were very welcoming, especially at check-in. There was a young woman in the lobby leading kids in dancing and games, and there were even alpacas and bunnies to pet – super cute! **Recommended Spot:** The outdoor pool, with its seamless view of the ocean, was absolutely stunning! I didn't venture too far, only visited the National Geological Park. It wasn't crowded and was very tranquil, which is exactly what I like – no throngs of people. I'll definitely bring my parents next time – I'm totally smitten with this place!"

"I only stayed for one night, but The St. Regis Shenzhen, Qianhai truly exceeded my expectations! I especially want to commend my dedicated butlers, Chris and Sylvia. They were responsive 24/7 and always available. When I checked in, they personally gave me a room tour, patiently explained how to use every facility, and even demonstrated the lighting modes – extremely professional. What was even more thoughtful was that they had already prepared a cozy room before I entered, and even drew a luxurious bubble bath by hand, which was incredibly therapeutic! Before check-out, while I was still scrambling to pack, they proactively offered to help me with my luggage, neatly organizing everything. Their service was truly five-star. Throughout my stay, their greetings were warm and natural, completely free of any forced formality. The hardware is excellent, but it's this personal touch that makes me want to return. I highly recommend it to anyone seeking a high-quality experience!"

"The Park Hyatt Shenzhen is in a fantastic spot, situated right next to two premier shopping malls where you can find just about any cuisine imaginable. The moment you step inside, it’s clear you’re in for an unforgettable stay. I personally love the design; they have made wonderful use of wood, marble, and other tactile, non-reflective materials throughout the interior. It creates such a calming, grounded atmosphere that is a refreshing change from the usual ostentatious, high-gloss hotels—it perfectly captures the true essence of 'quiet luxury.' Although I only stayed for a single night, it was a truly memorable experience, especially waking up on a high floor to such a beautiful sunrise. The service throughout was exemplary, with the staff being both intuitive and remarkably attentive. I was particularly impressed by the breakfast, which featured a superlative variety of dim sum and Western dishes, alongside an amazing selection of fresh fruits and juices. I also enjoyed a facial at the spa, where the therapist was clearly very experienced; I especially appreciated their discretion, as they knew precisely when to chat and when to let me relax in silence. Between the stunning city views, the refined pool, and the impeccable service, this hotel is a true sanctuary in the heart of the city"

"Wow! I'm really impressed! Even before checking in, a concierge contacted me with details about the location and available activities. On arrival, a staff member helped me with my luggage, and I even received a complimentary perfume. This hotel is perfect for couples and family vacations, and they really value privacy. I was told that walk-in guests aren't usually allowed. The hotel is divided into two phases; I booked a room in Phase 2, and the views were fantastic. Phase 1, with its beach, pool, and seaside kids' playground, is just a short walk away. If you don't feel like walking, there's a shuttle bus, which is super convenient. The best part? The hotel's Chinese restaurant is incredibly affordable! The prices for the dishes were genuinely budget-friendly – stir-fried choi sum for 10 yuan, steamed eggs for 10 yuan. The owner is really down-to-earth, haha! All in all, the experience was great, and the staff were all very polite. I couldn't get a speedboat booking, but a staff member gave me a gift instead, which was so thoughtful. I'll definitely be back next time to try a different room type!"

"As the best hotel in Shenzhen, it truly lives up to expectations. Although it opened several years ago, it's incredibly well-maintained. The bedding and bath products are very thoughtfully chosen, and the welcome tea and snacks were a nice touch. The afternoon tea selection might not be huge, but it's very refined and tastes excellent. I particularly want to mention breakfast – the eggs Benedict were perfectly made, and the braised beef noodles were incredibly authentic. The fresh coconuts also met the high standards you'd expect from a luxury hotel. However, there was a small hiccup during check-in. When we arrived at our room, we found the door wide open and a man sitting on the sofa! Luckily, a staff member was passing by in the hallway. After hearing what happened, they escorted us to the lobby to clarify the situation. Leo, the lobby manager, sincerely apologized for the hotel's error, and the solution he offered was acceptable. For someone who has stayed in many ultra-luxury hotels worldwide, it's quite unacceptable for a Mandarin Oriental to make such a basic mistake. This was truly a first for me, and I hope the hotel takes this seriously!"