Featured facilities: Meeting Room, Laundry Service (On-Site), Parking
51 reviews
7.1/10
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8.9/10
Very Good
GGuest UserThe hotel location was great, and so close to the subway for easy transport into the city. When I made the reservation, it did not indicate that parking was an additional fee, just that there was parking. Not that parking was very much, but I don't recall seeing a fee posted on the booking website, and it was jusy unexpected. The room was sufficient- a tiny bit smaller than expected. And the room had a slight sour smell, not sure if it was mildew or just stuffy from the winter west weather, but we were only there one night, so we didn't fuss. The check-in staff spoke less english than expected, but was okay, as my Deutsch was just good enough we could meet in the middle. Breakfast was a good spread and the attendants were plenty.
YYS. AThis comment may be a bit long.
I come here for check in around 3:30pm, there are a group of elders checking in front me, I waited around 30minutes there. I think the reception is a responsible one but he can either speed up the progress, skip some of the elders questions, and also hotel to consider add one more staff there to support. The long waiting time of check-in delay my travel visit here.
The room is very clean, and also new. The place is a little far away by not that far from main city.
The room windows are all locked, it is a bit frustrated.
The hot water suspended, and when i called reception for 5 times, they finally pick my phone up saying technical issues into 8am , which i have to leave the hotel at 8:15am for my flight...
Finally, the breakfast is insanely good! You guys can have a try.
SShoppingThere is a cooperative car park, the maximum charge for the day is 15 euros, the counter staff is also very friendly, it is very close to the subway, tram, bus, and Cologne Cathedral, and it is within walking distance
GGuest UserIt's a little far from the station. It's close to the airport, but it's a bit far to get to Cologne, a popular tourist destination, so it's a bit of a hassle to go out. There's a large supermarket nearby, which was very helpful. The room was very clean and spacious. The staff were very kind.
GGuest UserThe hotel was nice if you're visiting Köln. But i guess we just had experienced a scary situation where someone was trying to Unlock the door at around 9pm when we're about to sleep. We got scared. Then when we heard that, i asked who's trying to open the door and it was a Family with 2 kids, so the receptionist gave us the wrong key for our booked room and they gave the Family the wrong key but with the same room number. No explanation was made what really happened at that exact moment from the receptionist , got no time to go down and ask the reception since we're tired from that day. But ofcourse we're already bothered and scared about that.
GGuest UserStay was ok but even for 3* I found various factors very upsetting;
#1. Stairwell main fire escape ALL doors were wedged open!! Is this legal?!
#2. Entering the room my first impression as a stained seemingly worn out carpet looking disgusting!!
#3. Using the toilet I found I could not close the door because the toilet IS IN THE WAY!!! *******!!!
#4. The safe for my keys, money and passport was BROKEN and impossible to use - no handle, no batteries. This gave me a worried feeling throughout my stay!!!
#5. THE TELEVISION DID NOT WORK - and it seems HASNT WORKED FOR WEEKS!! Outrageous and in breach of your contract.
#6. A small but simple point to correct - a missing bedside lamp shade.
#7. Finally just a point of service with the lady serving breakfast noisily clipclooping about in her shoes as well as being surly and noisy with serving and clearing breakfast
Please find relevant photos attached!
I now expect some compensation for the lack of a tv nor safe
AAnonymous UserThe Good:
- Location is right in the middle of everything and few steps from the Cologne Cathedral and the Cologne Central Station.
- Most of the staff were nice and helpful. The young lady (she had curly hair) and the Dutch man were amazing and friendly!
- The room given to us was huge! It had a living room.
- The price was affordable considering we went during peak holiday season with the Christmas markets open.
The Bad:
- We were on the 5th floor and the lift was only until the 4th floor. We had to carry our luggages up 2 flights of stairs to get to our room. Also the lift was tiny! It could only fit 2 persons or 1 person with luggage.
- Heating was not working. When we arrived, we were wondering why we had 2 portable heaters (with 1 not working), we realised the radiators were not working!
- The bathroom stank the whole room everytime we came in from outside. It seemed to come from the drainage.
- The bathroom has a huge window (not frosted, no curtain) that makes you uncomfortable when showering! I had to turn the lights off at night so I wasn't visible from outside. And during the day, I had to crouch.
- The shower cubicle was so tiny! I kept hitting the shower lever so the temperature kept changing while showering. I had to leave the glass door open so I can move.
- The sofas in the living room had stains.
- The king bed was actually 2 single bed beds placed side by side and I kept falling into the middle crack.
- The mattress had a lump in the middle. It was uncomfortable.
- There was 1 female staff (older lady), who was rude. We asked to collect our luggage we left after we checked out and she had this pissed off expression like we bothered her for asking.
I had high expectations as I have stayed in Wyndham hotels before and this hotel was not up to par.
Hotel near Cologne City Center, Cologne 100% of visitors choose this area
Price per night from:0
7.3/10
SSlowwwwwI had a pleasant stay at this hotel. The location is excellent—just a short walk from the cathedral. The receptionist was friendly and helpful. My room was clean and comfortable.
IIvanStarIt was a short but sweet and very comfortable stay. Reception was very welcoming, nice and Accommodating. Clean, safe and a stone away from the Cologne Cathedral and Christmas Market. We were able to enjoy our time but will
Definitely come back again with more days to stay in Cologne. Highly recommend and appreciate Accommodating us. ⭐️⭐️⭐️⭐️⭐️👍🏻👍🏻👍🏻👍🏻👍🏻
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