4-Star Hotels in Shenyang

Staying in Shenyang for a few days, I chose the Northeast Asia Hotel, and it left a very good impression on me. The overall decor is simple yet grand, and the public areas are kept neat and organized. The guest rooms are well-maintained, with all facilities functioning properly and no signs of aging or malfunction. The bathroom has a wet and dry separation, keeping the floor dry, and the cleaning was very thorough. The bedding was clean and comfortable, allowing for a full rest after a long day. The hotel's location is excellent, convenient for both city sightseeing and business commutes. The staff were patient and communicative when issues arose, providing a pleasant service experience. With all sorts of dining, entertainment, and shopping options nearby, life here is incredibly convenient. This hotel is highly recommended whether you're traveling for leisure or staying temporarily for business.

The hotel rooms are spotless, and the hygiene inspection was incredibly thorough. The entertainment facilities, especially the swimming pool, are beautiful. The meals are delicious, and the staff are all very friendly. Breakfast is served from 7 AM to 11 AM, which is a really long and convenient window. The hotel's location is excellent for transportation, very close to the subway station – just a few minutes' walk. There are also several parking lots available at the hotel, which is a great plus. Highly recommended!

Atour is always my first choice for business trips! The location is superb, right by the subway, making getting around incredibly convenient. The front desk staff were efficient and welcoming during check-in, offering meticulous and polite service. The room was spotless, with a simple yet elegant design. The bedding was soft and skin-friendly, the mattress had just the right firmness, and the soundproofing was excellent, so I could fall asleep soundly after a busy day. The bathroom had a separate wet and dry area, and the toiletries were high quality. Complimentary tea bags and mineral water were also provided. The Bamboo House library in the lobby had a wonderful, peaceful, and healing atmosphere, giving the whole place a rich cultural vibe. The value for money is outstanding, it's perfect for business travelers. I'll definitely choose this place again next time!

The hotel's location is pretty good; it's a short walk to Fengtian BBQ. The underground parking is on the third level down, which can be a bit confusing the first time, and there are no charging stations. Other than that, everything else is great! The staff are very warm and patient, which is really nice. It's definitely a hotel I'd want to visit again.

I previously stayed at Somerset Dalian Development Zone and had a fantastic experience. It's quite rare to find a serviced apartment hotel in a provincial capital, especially one with a two-bedroom suite over 100 square meters, near a bustling commercial area and right next to a high-speed train station. This unit boasts two bedrooms, two living rooms, two bathrooms, a laundry room, and an open-plan kitchen (fully equipped with bedding and tableware). The two bedrooms are also spaced apart, providing independent and undisturbed resting spaces for two generations, while still feeling like home. The hotel offers a private cinema, a kids' club, a gym, a billiards room, a golf simulator, a relaxation terrace, meeting rooms, a spa, and more. What's particularly thoughtful and convenient is the extended self-service breakfast hours, catering to different breakfast schedules. You can rest, work, and entertain without leaving the hotel. The location is right next to a busy commercial hub. The service, from the restaurant to the guest rooms and front desk, is impeccable – warm and attentive. This will definitely be my go-to hotel next time I visit Shenyang. Just a few minor suggestions: The navigation location isn't very accurate. The hotel entrance isn't very noticeable. The interior design of the terrace is great, but the external view is a bit contrasting and the air quality isn't the best. I hope these can be improved to make the experience even better.

Traveling with kids, the overall experience exceeded my expectations! The room was spotless, very clean, and the environment was quiet and peaceful, so my child slept soundly. The bed was just the right firmness, and the amenities were complete. The staff had excellent service and were quick to respond to any issues. Good value for money, I felt very at ease staying here for our trip, definitely recommend it! They called me a day in advance to confirm my check-in and even prepared books for my child. Truly excellent.

The breakfast selection was plentiful, offering both Chinese and Western options, and the taste was quite good. It would be even better if there were some local specialty snacks available, allowing us to enjoy authentic flavors right at the hotel, which would help us retain guests.

Facilities: The room is well-equipped. There is a scale, which is unexpected. There is a safe and a small refrigerator. Hygiene: Nothing to say, very clean and tidy, the sheets are neat and tidy Environment: The lobby environment is good, the room is spacious, quiet, bright, and large. The aromatherapy in the lobby smells very good Service: I am very satisfied with this stay. The service attitude of the hotel is super good. The staff always keeps a friendly smile. Not only that, their image is also very good. Every move is full of professionalism and affinity. The location of the hotel is also very convenient, with convenient transportation and no pressure on travel. The details are well grasped and they also help with luggage🧳

The hotel's decor is outdated, and the facilities are severely aged. The carpets have a strong odor, and the towels are tattered. The overall hygiene is concerning, especially the public restrooms on the first floor, which were absolutely unbearable and a terrible sight. Parking was a major issue; the underground parking was severely insufficient, and the above-ground lot was located within a residential complex, forcing us to park on the roadside where there was no management. When I called the front desk for assistance, the staff member was unhelpful and extremely impatient, showing a complete lack of professionalism. The elevators are small, incredibly slow, and there are only three of them. During peak hours, the wait for an elevator was excessively long, especially since they are shared with office building residents and businesses. The hotel lobby entrance was also chaotic, with delivery scooters parked haphazardly everywhere. All of these issues are seriously inconsistent with the hotel's brand image.

Let's start with the positives: **Excellent Location:** The hotel boasts a prime location in the heart of Shenyang, surrounded by popular 'influencer' spots. The Imperial Palace and Marshal Zhang's Mansion are within walking distance, and it's situated right on Middle Street Pedestrian Street. Transportation is convenient. Downstairs, Wang Houyuan Dumplings are delicious, and the Qianlima BBQ across the street is also highly recommended; you should try their chicken racks too. It's incredibly convenient for getting around and dining. However, I wouldn't recommend the Xiaohuyan Morning Market or the Caitadian Night Market nearby; they're overpriced, the food is mediocre, very commercialized, and rarely frequented by locals. **Good Sleep Experience:** The soundproofing in the rooms is quite good, and the bedding is clean and comfortable, ensuring a high-quality rest. **Prompt Service Response:** When issues like a clogged floor drain arose, the hotel manager was patient and resolved them promptly. On the morning of the 24th, while dining at the buffet restaurant, I noticed obvious stains on the edge of a plate (as shown in the picture). A male waiter saw it and reacted quickly, immediately taking the plate away. His actions were timely and appropriate, which is commendable. He immediately informed a female waitress on site about the issue. However, it was disappointing that the female waitress responded, 'So many people eat at the buffet every day; it's impossible to check every plate.' Now for the negatives: **Severely Outdated Hardware:** The room furnishings are old-fashioned and stained, the clothes hanger was broken, and the room door sagged, making it difficult to open and close. The carpet had large areas of old stains, which looked quite bad. After I reported this to Ctrip, the platform was very helpful in coordinating a solution. The hotel manager was patient and proactively offered a room upgrade. Ultimately, we declined the upgrade and opted for free breakfast instead, but the hotel's attitude towards resolving the issue is commendable. (Although, when communicating with the manager, I overheard a female waitress next to her quietly questioning if I was 'looking for trouble,' which made me feel a bit uncomfortable. I was simply providing honest feedback.) **Poor Attention to Hygiene Details:** The floor drain in the shower was clogged, leading to standing water. Also, as mentioned, there were obvious stains on a plate during breakfast on the 24th. **Management Awareness Needs Improvement:** Regarding the cutlery hygiene issue, the on-site female waitress explained it away by saying 'there are too many people to check individually.' This reveals a lack of standardized procedures and treats an objective difficulty as an excuse for a management oversight. Finally, I'd like to say that while this stay wasn't perfect, Ramada, as an established four-star hotel, generally has good service and staff quality. However, it definitely needs some reforms. The hotel occupies an excellent location, but the current hardware completely fails to live up to its 'four-star' rating and 'prime location' value. I recommend considering phased renovations (for example, renovating one floor at a time and then progressing through the others). Although this would result in a short-term loss of revenue, in the long run, improving the hardware to recover ratings and reputation would yield a far greater return than simply 'resting on its laurels' as it is now.