GGuest User## Facilities
While the facilities are a bit dated and you can see some wear and tear on the decor, the hotel's spotlessly clean environment is a major plus. The hotel boasts an outdoor pool, indoor pool, children's play area, gym, and more. For families with children, Kaiyuan's amenities are far superior to Marriott's. They offer free swim rings, complimentary mosquito bite relief, alcohol wipes, eyeglass cleaning pads, and band-aids – a level of detail that's truly impressive.
## Hygiene
Guest rooms and public areas are cleaned meticulously, and bath towels are replaced promptly. Overall, the hygiene is excellent.
## Ambiance
The lobby is stunning, featuring a modern Chinese aesthetic that's incredibly photogenic – perfect for snapping some great pictures. While not as sprawling as some Sanya resorts, the hotel is compact yet complete. It features a wedding lawn, and you can reach the beach via a short walk from the back entrance. What's more, there's a convenient foot-washing station by the back door for rinsing off sand after a beach stroll.
## Service
They offer butler service, with a butler meant to greet guests upon arrival. However, our experience started poorly: when we arrived, our assigned butler was absent, leading to a long wait. We were in the main entrance lobby, but the butler seemed confused about its location, insisting on waiting at the front desk area for check-in. She never came to greet us at the actual entrance lobby, despite our initial phone conversation confirming a 'meet-and-greet' service. This discrepancy from what was promised was frustrating and caused a significant delay. I eventually had to find the butler myself. Even when she finally did assist with check-in, there was no expedited process; it was just like a regular guest checking in. Up to this point, her role felt largely ineffective.
It was only *after* check-in that the butler's true value became apparent. She guided us to our room, provided a comprehensive overview of the hotel's facilities, essential check-in information, dining options and timings, beach safety tips, and even local Beihai attractions. Her response to our request for extra children's toiletries was impressively swift. Kudos to Butler Liu Fang for her subsequent excellent service!
## Lobby Bar Buffet Afternoon Tea
The lobby bar offers a daily buffet afternoon tea. No reservations are needed; you can simply drop in anytime.
## Travel Photography Service (1 session)
We also tried the travel photography service, and the results were quite good! Although two photos were complimentary, the quality was so exceptional that we ended up splurging 698 RMB on 13 retouched photos, with all digital negatives included.
## Breakfast
Breakfast was extensive, featuring a delightful mix of Chinese and Western dishes. They also offered local Beihai specialties like shrimp cakes, *shuihe* (a local pastry), and *juanfen* (rice noodle rolls). The highlight for us was the boiled rice noodles, which were incredibly tasty, and you could add as many condiments and toppings as you liked.
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